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Member Services Representative Two Jobs in West Springfield, MA

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Member Services Representative Two information

See West Springfield, MA salary details

$8

$15

$23

How much do member services representative two jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for member services representative two in West Springfield, MA is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $18.94 per hour, depending on experience, location, and employer.

What is the difference between Member Services Representative Two vs Member Services Representative One?

AspectMember Services Representative TwoMember Services Representative One
Required CredentialsHigh school diploma; some roles may prefer relevant certificationsHigh school diploma or equivalent
Work EnvironmentCustomer service in call centers, offices, or remote settingsCustomer service in similar environments, often entry-level
Employer & Industry UsageCommon in healthcare, insurance, and financial servicesSimilar industries, often as entry-level roles
Search & Comparison IntentLooking for roles with increased responsibilities or experienceEntry-level or initial member service roles

The Member Services Representative Two typically requires more experience or certifications than the Member Services Representative One. It involves handling more complex member inquiries and providing higher-level support within customer service environments in industries like healthcare and insurance. The role is suited for those seeking advancement from entry-level positions.

What is a member services representative two?

A Member Services Representative Two is a customer service professional responsible for assisting members with inquiries, account management, and resolving issues. This role typically requires strong communication skills, familiarity with customer management systems, and may involve handling complex or escalated cases within a team environment.

What job categories do people searching Member Services Representative Two jobs in West Springfield, MA look for?

The top searched job categories for Member Services Representative Two jobs in West Springfield, MA are:

What cities near West Springfield, MA are hiring for Member Services Representative Two jobs?

Cities near West Springfield, MA with the most Member Services Representative Two job openings:

Member Services Representative Two jobs near you

Member Services Representative

Springfield, MA • On-site

Baystate Health

6.1

Company rating: 6.1 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

731st of 898 rated healthcare providers

People enjoy working here

Recommended by students

Respectful managers

Learn more about Baystate Healthexternal

Full-time

Posted 11 days ago

Job description

Health New England is looking for a knowledgeable Member Services Representative to join the Member Services team in Springfield, MA.

This is an opportunity to join a collaborative team where your communication skills, problem-solving abilities, and commitment to exceptional customer service directly contribute to a positive member experience.

RESPONSIBILITES

The Member Services Representative serves as a trusted resource for members, providers, and employer groups-providing knowledgeable, compassionate service and helping resolve questions and concerns from start to finish.

This is an opportunity to join a collaborative team where your communication skills, problem-solving abilities, and commitment to exceptional customer service directly contribute to a positive member experience.

Key Responsibilities include:

  • Research and resolve complex inquiries by phone, mail, email, and fax.
  • Educate members, employers, and providers on benefits, policies, procedures, and available resources.
  • Investigate and resolve complex pharmacy-related questions in partnership with the Pharmacy Services team and use the RxClaims system.
  • Conduct new member outreach calls to help members understand and successfully navigate their benefits.
  • Process member transactions, including PCP changes, demographic updates, ID card requests, and requests for membership materials.
  • Partner with Enrollment, Claims, Health Services, Pharmacy, Legal, and Sales teams to ensure member concerns are resolved accurately and efficiently.
  • Maintain established individual and departmental service and quality standards.
  • Protect member confidentiality and ensure all documentation and inquiries are handled in accordance with regulatory and organizational requirements.

SCHEDULE:

  • Full-time, 40 hours a week
  • 9:30am-5:00pm during training (7 weeks)
  • After completion of training- schedule will be 9:30am-6:00pm

LOCATION:

  • 1 Monarch Place
  • Springfield, MA

QUALIFICATIONS

  • Associates degree, required
  • At least 2 years of customer service or call center experience within managed care, insurance, healthcare, or a related industry or an equivalent combination of education and experience
  • Demonstrated commitment to providing exceptional customer service.
  • Strong listening, verbal, and written communication skills.
  • Excellent problem-solving and critical-thinking abilities.
  • Strong attention to detail with the ability to manage multiple priorities.
  • Effective interpersonal, negotiation, and conflict-resolution skills.
  • Good organizational skills and the ability to work effectively in a fast-paced environment.
  • Proficiency with computers; experience with Microsoft Office products preferred.

Education:

Associates Degree (Required)

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$21.95 - $25.22 - $29.82

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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