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Credit Union Jobs in West Springfield, MA (NOW HIRING)

COCC

Bank Teller

Wilbraham, MA

$17 - $20/hr

My client, an established credit union in the Springfield, MA area, is seeking a friendly, dependable, and service focused Teller to join their team. This role is perfect for someone with strong ...

COCC

Licensed Loan Originator

Ludlow, MA

$60K - $65K/yr

Our client, an established credit union, is seeking an experienced Originator to support consumer and residential lending activities. This role is ideal for a lending professional who enjoys working ...

COCC

Loan at Chicopee, Massachusetts

Chicopee, MA · On-site

$60K - $65K/yr

Job Title Originator Our client, an established credit union, is seeking an experienced Originator to support consumer and residential lending activities. This role is ideal for a lending ...

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All JobsCredit Union JobsCredit Union Jobs in West Springfield, MA

Credit Union information

See West Springfield, MA salary details

$12

$32

$95

How much do credit union jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for credit union in West Springfield, MA is $32.48, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $19.18 per hour, depending on experience, location, and employer.

What is a credit union?

A credit union is a member-owned financial cooperative that provides banking services like savings accounts, loans, and credit cards. Unlike banks, credit unions are nonprofit organizations, and any profits are returned to members through lower fees and better interest rates. Membership is typically based on a common bond, such as where you work, live, or your association with a particular group. Credit unions are regulated and insured, making them a safe place for your money. They often focus on personalized service and community involvement.

What are the key skills and qualifications needed to thrive as a credit union member service representative, and why are they important?

To thrive as a Credit Union Member Service Representative, you need strong financial knowledge, attention to detail, and typically a background in banking or customer service. Familiarity with banking software, cash handling systems, and compliance regulations is often required. Exceptional communication, problem-solving, and interpersonal skills help you build trust and effectively serve members. These skills and qualities are vital to ensuring accurate transactions, regulatory compliance, and a positive member experience.

What are some common challenges faced by employees working at a credit union, and how are they typically addressed?

Employees at credit unions often face challenges such as managing a high volume of member inquiries, staying updated with regulatory changes, and ensuring personalized service in a fast-paced environment. To address these, credit unions typically provide ongoing training, emphasize teamwork, and utilize up-to-date technology to streamline processes. Many credit unions also foster a collaborative culture, encouraging staff to share knowledge and support one another, which helps employees deliver excellent service while staying compliant with industry standards.

What is the difference between Credit Union vs Loan Officer?

AspectCredit UnionLoan Officer
CredentialsTypically requires high school diploma or equivalent; some roles may need financial certificationsRequires high school diploma; often needs mortgage or loan origination licenses
Work EnvironmentNon-profit financial cooperative, community-focusedBanking or lending institutions, sales-driven environment
Employer & IndustryCredit unions, financial servicesBanks, mortgage companies, lending firms
Common Search/ComparisonYesYes

While credit union employees focus on member services and financial products within a cooperative setting, loan officers primarily evaluate and approve loan applications for banks or lending companies. Both roles require financial knowledge, but their work environments and objectives differ, with credit unions emphasizing community and member relations, and loan officers concentrating on lending and sales.

What are the most commonly searched types of Credit jobs in West Springfield, MA?

The most popular types of Credit jobs in West Springfield, MA are:

What job categories do people searching Credit Union jobs in West Springfield, MA look for?

The top searched job categories for Credit Union jobs in West Springfield, MA are:

What cities near West Springfield, MA are hiring for Credit Union jobs?

Cities near West Springfield, MA with the most Credit Union job openings:

Credit Union jobs near you
Infographic showing various Credit Union job openings in West Springfield, MA as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $67,561 per year, or $32.5 per hour.

Loan Servicing Specialist

Polish National Credit Union

Chicopee, MA • On-site

$20.50 - $30.75/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 28 days ago

Job description

Description:

Polish National Credit Union stands strong as a full-service, member-owned credit union, offering a complete line of personal and business banking products and services. Since our inception in 1921, Polish National has grown to meet the needs of our communities. We proudly support the community through non-profit and educational initiatives. An important aspect of all positions at the credit union is to fulfill our mission: “To Grow Lasting Relationships to Improve People’s Lives.”


We are currently seeking a self-motivated, energetic individual to join our team. The ideal candidate will possess one year of loan servicing/support experience in a credit union or similar financial institution and be eager to make an impact with a strong, professional work ethic.


We are committed to providing fair and equitable compensation opportunities for all team members. We take pride in offering growth and professional development opportunities that support our employees’ continued success. Our compensation practices allow team members to progress through the salary range over time as they grow in their roles. The actual base pay offered will be determined based on factors including, but not limited to, a candidate’s skill, relevant experience, and work location.


Essential Duties and Responsibilities:


• Possesses adequate product knowledge, including required file documentation.

• Represent the credit union in a courteous and professional manner

• Provides support to all assigned areas of the department where service or assistance is needed, acts as backup for various loan servicing department positions and functions. This includes but is not limited to Escrow Management (Taxes, Insurance, Private Mortgage Insurance)

• Proficient in all areas of secondary market loan servicing, including but not limited to remittance and account reconciliation.

• Perform new account system maintenance, including but not limited to manual boarding of loans when necessary.

• Perform loan file post-closing review of new loan files to ensure proper documentation and execution has been obtained.

• Process daily transactions and member service.

• Assist with loan maintenance changes and weekly index changes.

• Payoff and discharge preparation and administration.

• Title Administration.

• Reviews and audits new loan set-up data to ensure the accuracy of each loan entered on the loan system.

• Promote Polish National Credit Union’s Core Purpose of “Growing Lasting Relationships to Improve People’s Lives” while demonstrating PNCU’s Core Values at all times.

• Responsible for compliance with all applicable federal and state regulations, as well as credit union policies and procedures.

• Responsible for completion of all required compliance training, as well as completion of ongoing compliance training, which may be assigned throughout the year.

• Abide by all federal, state, and local laws including but not limited to: The Bank Secrecy Act, including the Office of Foreign Assets Control (OFAC) and Financial Crimes Enforcement Network (FinCEN); Uniform Commercial Code (UCC); Federal Reserve Bank; and National Credit Union Administration (NCUA).

• Perform additional duties as assigned


Benefits:


Polish National Credit Union offers an attractive compensation and benefits package, including health, dental, vision, flexible spending accounts, generous 401(k) with employer match, Student Loan Repayment Program, and tuition assistance.


Equal Opportunity Employer


Our Credit Union is an equal opportunity employer. All applicants will be considered regardless of race, color, creed, religion, sex, sexual orientation, national origin, age, marital or veteran status, medical condition, disability, genetic information, or any other legally protected status. Equal access to the hiring process, services, and employment is available to all persons.



Requirements:

• One year of similar or related experience in a loan servicing/support environment.

• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature

• Superior attention to detail

• Possess solid organizational, time management, and problem-solving skills

• Self-starter, self-reliant, and dependable, with the ability to work within and meet specific time constraints

• Experience with COCC Insight system preferred

• Proficiency in MS Office

• Results-oriented and able to prioritize multiple tasks

• Excellent written and verbal communication skills