ZipRecruiter

Log In

1

Senior Member Service Representative Jobs in Delaware

NC SECU

Purpose The MSS Associate Member Services Representative performs routine member service through ... They are responsible for providing exemplary member service by responding to member inquiries that ...

Planet Fitness

Member Services Representative

Newark, DE · On-site

Member Services Representative The Member Services Representative will be responsible for creating ... Greet members, prospective members and guests, providing exceptional customer service. * Handle all ...

NC SECU

Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to ... They are responsible for providing exemplary member service by responding to member inquiries by ...

next page

Showing results 1-20

All JobsMember Service Representative JobsSenior Member Service Representative JobsSenior Member Service Representative Jobs in Delaware

Senior Member Service Representative information

See Delaware salary details

$12

$23

$35

How much do senior member service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for senior member service representative in Delaware is $23.09, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

Is senior member service representative an entry level job?

A Senior Member Service Representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer inquiries and may require some specialized training or certifications.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are popular job titles related to Senior Member Service Representative jobs in Delaware?

For Senior Member Service Representative jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Delaware look for?

The top searched job categories for Senior Member Service Representative jobs in Delaware are:

What cities in Delaware are hiring for Senior Member Service Representative jobs?

Cities in Delaware with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,036 per year, or $23.1 per hour.

Member Service Representative- Sussex Location

YMCA of DE

Rehoboth Beach, DE

$15 - $16/hr

Full-time

Re-posted yesterday

Job description

Our Promise:

Ensure every youth and teen we serve is on a pathway to success
Improve the health and wellbeing of every individual and family we serve
Unite communities and inspire service to others

Benefits & Perks:

12% Employer-Funded Retirement Plan upon meeting eligibility
Learning and development workshops
Career advancement opportunities
Staff Discounts on Programs & Services and more!

Rate of pay: $15.00 – $16.00. Final compensation is based on factors such as skills, qualifications, and experience.

Essential Functions:

  • Provide an excellent customer service experience to members and prospects.
  • Contribute to team effort by accomplishing related results as needed.
  • Manage effectively large amounts of incoming calls.
  • Engage members to help build sustainable relationships of trust through open and interactive communication.
  • Interact with customers in person, telephone, or email in order to provide information about membership, programs and services in a manner that is prompt, warm and friendly.
  • Address membership complaints and comments providing appropriate solutions and follow-up to ensure resolution and member satisfaction.
  • Other tasks as assigned.

Minimum Requirements:

  • Strong interpersonal and communication skills to serve a diverse community.
  • High School Diploma or equivalent experience and or education.
  • Must be able to communicate well, have good human relation skills, and have a general knowledge of office routines.
  • Must be able to stand for periods of time, give prospective members tours throughout the facility, answer telephones, and typing member information into the computer.
  • Ability to relate effectively to diverse groups of people from all social and economic.
    segments of the community.
  • Previous customer service, sales, or related experience.
  • Basic knowledge of computers.

Preferred Qualification:

  • Multi-Lingual

The YMCA of Delaware is an equal opportunity employer. The Y maintains a work environment in which staff are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and staff without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.