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Senior Humana Customer Service Representative Jobs

inteplast

Sr. Customer Service Representative

Hauppauge, NY · On-site

$19.50 - $26.75/hr

TITLE: Sr. Customer Service Representative POSITION OBJECTIVE: Responsible for providing exceptional customer service. QUALIFICATIONS: * Bachelor's degree (B.A.) from a four-year college or ...

Ultimate LLC

Senior Customer Service Rep

Oceanside, CA

$24 - $28/hr

Ultimate Staffing is actively seeking an experienced Senior Customer Service Representative to join their client's dynamic team in Oceanside, California. This position offers the opportunity to work ...

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How much do senior humana customer service representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for senior humana customer service representative in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Humana Customer Service Representative vs Humana Customer Service Representative?

AspectSenior Humana Customer Service RepresentativeHumana Customer Service Representative
Required CredentialsHigh school diploma, relevant experience, possibly certificationsHigh school diploma, entry-level experience
Work EnvironmentCall centers, healthcare support teamsCall centers, healthcare support teams
Employer & Industry UsageHumana, healthcare insurance industryHumana, healthcare insurance industry
Job ResponsibilitiesHandling complex customer inquiries, mentoring junior repsAssisting customers with basic questions, processing claims

The main difference between a Senior Humana Customer Service Representative and a Humana Customer Service Representative lies in experience and responsibilities. Senior reps handle more complex issues and often mentor junior staff, while entry-level reps focus on basic customer support. Both roles are essential in the healthcare insurance industry and share similar work environments.

What cities are hiring for Senior Humana Customer Service Representative jobs? Cities with the most Senior Humana Customer Service Representative job openings:
What are the most commonly searched types of Humana Customer Service Representative jobs? The most popular types of Humana Customer Service Representative jobs are:
What states have the most Senior Humana Customer Service Representative jobs? States with the most job openings for Senior Humana Customer Service Representative jobs include:
Senior Humana Customer Service Representative jobs near you
Senior Customer Service Representative

Senior Customer Service Representative

Integrated Resources INC

Omaha, NE

$18.50 - $25.25/hr

Contractor

Posted 8 days ago

Job description

Company Description

A Few Words About Us:
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Summary: 

The (CSR) Customer Service Representative is responsible for handling customer service inquiries and problems via telephone or internet correspondence.

The CSR is often the first contact with members who routinely inquire about their supplemental benefit along with validating for the member that medical updates have been received for future consideration of extension of benefits.

Essential Functions:

  • An important component is guiding our insured members on self-service options such as how to submit a new claim along with explaining contract provisions.
  • Having policy knowledge to answer questions and problem solving ability to resolve issues based on prior phone calls/letters from members, providers and plan sponsors is key in minimizing calls from being transferred to claim analysts.
  • An effective CSR has strong customer service skills demonstrating a balance of sensitivity to customers along with maintaining accuracy and production standards.
  • Excellent oral and written communication skills along with attention to details.
  • Negotiation ability is essential to being successful in this role as is strong technical skills in working with multiple system platforms.
  • Bi-lingual - Spanish speaking skills are a definite plus!
  • Customer Service experiences in a transaction based environment such as a call centre or retail location preferred.
  • Ability to multi-task to accomplish workload efficiently toggling with several systems.
  • Solid typing, written and verbal skills. Strong Analytical and technical skills. Attention to detail and accuracy.


Qualifications
  • Customer Service experience in a transaction based environment such as a call centre or retail location preferred.
  • Handles Disability Customer Service Inquiries and problems via telephone, internet or written correspondence.
  • Ability to maintain accuracy and production standards.
  • Handled 70-85 Calls in an 8 hr. Day.
  • Strong oral and written communication skills Problem solving skills.
  • Understanding of Medical terminology.
Additional Information

Kind Regards,
Adam
732-429-1914

Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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