About Us
Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of over 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.
Job Summary
The University of North Georgia is accepting application for a Manager of Housing Operations. Reporting to the Assistant Dean and Director of Housing and Residence Life, the Manager of Housing Operations oversees the strategic and daily management of housing processes, including occupancy, assignments, and billing. The role also contributes to budget forecasting and long-term planning for residential operations. This position ensures efficient, student-focused housing services
This position is designated as a Campus Security Authority (CSA) and holds the responsibility of serving as a mandatory reporter for all Clery Act crimes.
Please be advised that any offer of employment is contingent upon your eligibility to work in the United States. The university is aware of recent federal changes that may significantly increase the cost of filing H-1B visa petitions.
As a public institution, the university's ability to cover such costs is subject to budgetary constraints and state funding policies. Therefore, while we remain committed to supporting international faculty hires, we cannot guarantee payment of any newly imposed or increased visa-related fees.
If you have any questions regarding the visa policy, please contact Monica Arrendale at (706) 867-4470.
Responsibilities
- Manages and executes the university's residence hall occupancy plan. Maintains accurate records of housing occupancy and billing for internal and external use. Ensures correct housing and meal plan charges are applied to student accounts by reconciling data between Banner and StarRez. Processes housing contract forms, including new contracts and cancellations. Oversees daily housing assignments and occupancy coordination.
- Creates and maintains market-specific publications, the Housing and Residence Life website, residence life email box, portal page, handbook, and protocols. Coordinates targeted communications to incoming and current residents, including key information for move-in and move-out periods.
- Coordinates housing contract appeals committee meetings, including student communications, gathering appeal documentation, and processing fee adjustments as needed.
Collaborates with campus partners in Student Engagement and Success, Enrollment Management, and Business and Finance who serve on the committee.
- Contributes to the development of the annual budget and proposals for the upcoming fiscal year.
- Supports the Assistant Dean and Director of Housing and Residence Life and Executive Director of Auxiliary Services in developing and implementing short- and long-term asset reserve plans for the renovation and refurbishment of facilities, furniture, and inventory.
- Assists with front desk operations, including responding to student and parent walk-ins, phone calls, and email inquiries related to housing contracts and room changes.
- Maintains student housing records in Banner, StarRez, and Genetec/Persona systems. Assists with housing assignments and billing for summer camps and conferences.
- Perform other duties as assigned.
Knowledge, Skills, & Abilities
- Banner knowledge
- Background in higher education housing operations or auxiliary services
- Strong oral and written communication skills
- Excellent interpersonal and teamwork skills
- Computer skills
- Ability to multi-task
Required Qualifications
- Bachelor's degree in business administration, hotel management, guidance and counseling, student affairs administration, social sciences or related field required
- Experience with Housing and Residence Life, Banner, and experience managing StarRez housing management platform.
Preferred Qualifications
- Master's degree in student affairs, higher educational administration, counseling, business administration, or related field preferred.
Proposed Salary
- The proposed salary is: $22.79-$25.07 hour.
Required Documents to Attach
- Resume
- Cover Letter
- Unofficial Transcripts
- Contact Information for Three Professional References
USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Institutional Values
The University of North Georgia, a regional multi-campus institution and premier senior military college, provides a culture of academic excellence in a student-focused environment that includes quality education, service, research, and creativity. This is accomplished through broad access to comprehensive academic and co-curricular programs that develop students into leaders for a diverse and global society. The University of North Georgia is a University System of Georgia leadership institution and is The Military College of Georgia. More details on the UNG Mission, Values, Vision, and Culture can be found at https://ung.edu/about/mission-vision-values.php
Conditions of Employment
Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
Equal Employment Opportunity
The University of North Georgia, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.
Other Information
- This is not a supervisory position.
- This position does not have any financial responsibilities.
- This position will not be required to drive.
- This role is considered a position of trust.
- This position does not require a purchasing card (P-Card).
- This position will not travel
- This position requires security clearance.
Please note: the University of North Georgia career board updates daily, positions are subject to be removed without prior notice or before the posting expires.
Background Check
- Position of Trust + Education