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Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Independence Pet Group (IPG), a subsidiary of IPH, is one of North America's largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.
Location: Hybrid: 2-3 days/week onsite in Chicago, IL or New York, NY.
Role Overview
The Product Analyst plays a key role in supporting the development, performance, and competitiveness of an MGA's pet insurance portfolio. This position blends analytical rigor with industry insight, helping shape product strategy, optimize underwriting outcomes, and ensure products remain compliant, market-relevant, and aligned with customer needs.
This position is ideal for someone who is passionate about pet insurance, comfortable navigating both technical and business domains, and eager to influence product decisions within a dynamic MGA environment.
Core Responsibilities
Product Strategy & Development

• Provide strategic support to Product leadership by delivering actionable recommendations on product and brand direction, including underwriting guidelines, risk appetite, rating algorithms, and product strategies.
• Support new product development and product enhancements by gathering business requirements, conducting impact analyses, and ensuring alignment with broader product objectives.
• Ensure all operational product changes adhere to regulatory and compliance standards applicable to MGAs and insurance carriers.

Cross-Functional Collaboration

• Partner with Marketing, Actuarial, Underwriting, Product Portfolio, Data & Analytics, and Implementation teams to design and deliver system and process solutions that advance product initiatives.
• Collaborate with Training and Marketing teams to develop communication plans, training materials, and marketing assets for new or enhanced products.

Performance Monitoring & Portfolio Analysis

• Conduct post-implementation monitoring of product or brand strategies using defined success criteria.
• Support portfolio analysis by developing, tracking, and interpreting KPIs to inform product performance decisions across the MGA's book of business.

Competitor & Market Intelligence

• Conduct deep-dive analyses of key competitors across the pet insurance ecosystem, including traditional insurers, tech-driven entrants, and cross-sector disruptors.
• Maintain and enhance a competitor intelligence framework covering pricing, claims models, marketing strategies, underwriting partners, and customer acquisition tactics.
• Analyze public filings, investor presentations, press releases, and industry reports to identify competitor KPIs, strategic shifts, and market positioning.
• Monitor competitor partnerships and distribution channels (e.g., veterinary networks, pet retailers, embedded insurance platforms) and assess their potential impact on the MGA's market share.
• Benchmark innovations in insurance and non-insurance offerings-such as wellness packages and loyalty programs-against current MGA product offerings.
• Create detailed competitor profiles and produce monthly competitor intelligence briefings for executive stakeholders.
• Support senior leadership with strategic initiatives, portfolio reviews, and business planning.
• Perform other duties and responsibilities as assigned to support the broader product organization.

Qualifications

• Bachelor's degree preferred, ideally in Risk Management, Business, Economics, Finance, Mathematics, Statistics, or Actuarial Science.
• 8+ years of Product experience within the insurance industry; pet insurance, personal lines, or MGA experience strongly preferred.
• Demonstrated understanding of insurance industry trends, state regulatory requirements, and compliance processes, particularly those relevant to MGAs.
• Strong commitment to data-driven analysis and decision-making.
• Proven ability to foster a collaborative culture, working effectively with stakeholders across multiple levels and departments.
• Ability to work independently, think critically, and approach challenges with creative problem-solving.
• Proficiency in Microsoft Office, with strong skills in Excel and PowerPoint.
• SQL, Python, or R preferred

#IPG
#LI-Hybrid
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

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