Senior Encompass Administrator Jobs (NOW HIRING)

The Senior Encompass Administrator is a key member of M&T Mortgage LOS team. You'll help the business succeed utilizing your technical skill set, mortgage experience, and a thorough understanding of the LOS system. Encompass and its supporting team provide the platform to accomplish critical business processes and are essential to the company's day-to-day operations.

Additionally, this role serves as a strategic platform leader responsible for designing, implementing, and optimizing scalable, secure, and high-performing LOS solutions. Acting as a subject matter expert, you will drive system enhancements, oversee complex integrations, and partner closely with technology and business leadership to advance platform capabilities while maintaining regulatory and risk standards.

• Design and implement approved change requests, including Encompass settings, input forms (basic and advanced), and business rules.
• Administer and maintain loan programs, disclosures, eFolder settings, HMDA support, investor suspense requests, and servicing transfers.
• Evaluate Encompass configurations, integrations, and workflows to identify and drive process improvements.
• Ensure system updates are implemented without negatively impacting platform stability or performance.
• Serve as an escalation point for complex system issues and troubleshooting requests.

• Develop and oversee scalable platform solutions and advanced multisystem configurations that optimize workflows and improve efficiency.
• Drive system lifecycle strategy, ensuring stability, resiliency, scalability, and long-term platform health.
• Lead performance monitoring and optimization efforts to ensure peak system functionality.
• Define and implement continuous improvement strategies to enhance system reliability and efficiency.

• Partner with .NET teams and other technical teams to support integrations and enhancements.
• Design and support API-driven integrations and data exchange processes following industry best practices.
• Stay current on Encompass capabilities, Mortgage Origination initiatives, and integration patterns.
• Serve as a technical thought leader, reviewing and approving solutions and mentoring junior team members.

• Partner with Product Owners and business stakeholders to gather requirements and translate them into effective technical solutions.
• Facilitate sessions to define epics, features, and user stories aligned with business objectives.
• Influence stakeholders to ensure effective, scalable, and sustainable solutions are implemented.
• Create clear documentation and communication materials to support solution adoption.

• Ensure all system solutions align with regulatory requirements, including mortgage lending compliance standards.
• Lead testing, risk assessment, and mitigation strategies across system changes and implementations.
• Maintain adherence to M&T risk and control standards, including audit and regulatory requirements.
• Identify and escalate risk-related issues as appropriate.

• Lead incident response strategies for critical LOS issues, ensuring timely resolution and root cause remediation.
• Implement long-term solutions to prevent recurring platform issues and improve stability.

Associate's degree and a minimum of 7 years' solutions development and/or relevant enterprise technology experience or a Bachelor's degree and a minimum of 5 years' solutions development and/or relevant enterprise technology experience or in lieu of a degree, a combined minimum of 9 years' education and/or work experience, including a minimum of 5 years' solutions development and/or relevant enterprise technology experience

• 5+ years' experience performing Encompass Administration
• 5+ years' experience building Input Forms and creating Business Rules within Encompass/LOS
• 5+ years' experience within the Mortgage Industry
• Encompass Administrator Certification
• Expert proficiency in Encompass or a comparable Loan Origination System (LOS)
• Robust understanding of the loan lifecycle from point of sale through servicing and secondary markets
• Advanced knowledge of real estate lending regulations and compliance standards
• Experience designing and supporting system integrations (APIs, data exchange, or related technologies)
• Strong problem-solving skills with the ability to troubleshoot and resolve complex system issues
• Strong interpersonal skills with demonstrated ability to build relationships across business and technology stakeholders

• Expert analytical skills related to solution design and platform optimization
• Experience working in Agile environments
• Ability to manage multiple complex projects simultaneously
• Strong organizational and time management skills
• Advanced written and verbal communication skills
• Experience presenting to and influencing senior stakeholders
• Experience mentoring or guiding junior team members