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Encompass 360 Administrator information

What is an Encompass 360 administrator?

An Encompass 360 Administrator is a specialized IT professional responsible for managing and maintaining the Encompass 360 loan origination system, which is widely used in the mortgage industry. They configure system settings, manage user access, troubleshoot issues, and ensure compliance with industry regulations. Their role often includes customizing workflows, generating reports, and liaising between technical teams and end users to support efficient mortgage processing. Encompass 360 Administrators play a crucial role in optimizing system performance and supporting business operations.

What are the key skills and qualifications needed to thrive as an Encompass 360 administrator?

To excel as an Encompass 360 Administrator, you need a comprehensive understanding of mortgage loan processes, proficiency with Encompass 360 software, and experience in configuring and maintaining loan origination systems, often supported by relevant certifications. Familiarity with technical tools like Encompass SDK, Ellie Mae Developer Connect, and workflow automation modules is highly valued. Strong problem-solving abilities, attention to detail, and effective communication skills help administrators address user needs and coordinate with multiple departments. These skills ensure efficient system management, regulatory compliance, and smooth loan operations within mortgage organizations.

What are some common challenges faced by Encompass 360 administrators in maintaining system compliance and data security?

Encompass 360 Administrators often face challenges ensuring that the loan origination system remains compliant with evolving industry regulations and internal company policies. Keeping up with regulatory updates, configuring user permissions appropriately, and managing data access controls require constant attention. Administrators must also proactively monitor system activity, implement robust security protocols, and collaborate with IT and compliance teams to address any vulnerabilities. Staying organized and up-to-date with best practices is essential for preventing unauthorized access and maintaining the integrity of sensitive loan information.

What is the difference between Encompass 360 Administrator vs Loan Processor?

AspectEncompass 360 AdministratorLoan Processor
Primary RoleManages and configures Encompass 360 software for loan processingReviews and processes loan applications manually
Required SkillsKnowledge of Encompass 360, loan workflows, and software administrationStrong understanding of loan documentation and underwriting
Work EnvironmentTypically works in a mortgage or financial institution's IT or operations teamWorks in loan departments, often in banking or mortgage companies

The Encompass 360 Administrator focuses on managing the loan origination software, ensuring smooth operation and configuration, while the Loan Processor handles the manual review and processing of loan applications. Both roles are essential in mortgage lending but differ in technical versus operational focus.

What are popular job titles related to Encompass 360 Administrator jobs?

For Encompass 360 Administrator jobs, the most frequently searched job titles are:

Infographic showing various Encompass 360 Administrator job openings in the United States as of September 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Mortgage System Analyst (Encompass)

Nashville, TN • On-site

FirstBank
See more jobs at FirstBankexternal

Full-time

Re-posted 3 days ago

Job description

Summary:
This role will support the Encompass mortgage originating system effectiveness and operating efficiency by maintaining various system components, routine review of configuration and usage as well as being a point of contact for general technical questions. 
 
Essential Duties and Responsibilities:
  • Support the deployment of approved system change requests and enhancements to Encompass system functionality.
  • Assist Compliance in ensuring Encompass is functioning consistently in accordance with applicable laws and regulations relating to mortgage lending and information security.
  • Maintain users, roles, profiles, security settings, and loan access settings.
  • Maintain business rules for data entry, workflow progression and regulatory compliance as requested by each business group.
  • Maintain loan setup settings as applicable to ongoing business needs.
  • Maintain complete document library, build custom documents as needed and maintain eFolder settings to ensure preservation of a complete paperless environment with requisite document retention. Create and maintain report library and build custom reports as necessary for business groups.
  • Create custom fields, documents, and data entry forms.
  • Perform routine review of code, configuration, data, and usage to ensure long-term viability, integrity, and adoption of the program.
  • Provide technical documentation on all process, feature, and workflow changes for proper documentation for communication to end users.
  • Assist with system training initiatives.
  • Gathers end-user feedback regarding service and addresses issues.
  • Ensure all support requests are processed timely and accurately, providing tier two support to various user groups.
  • Provide additional training as needed.
 
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education and/or Experience  
  • Minimum 5+ years’ mortgage banking industry experience.
  • Minimum 5+ years’ experience as an LOS Administrator with Encompass 360 Banker Edition or equivalent mortgage banking LOS.
  • Bachelor's degree in a related Business or Computer Sciences discipline or 5 years equivalent work experience.
  • Experience with Microsoft Office Products, including Word, Excel, Power Point, Visio, etc.
  • Experience with Microsoft Visual Basic/VB.Net syntax.
  • Advanced MS Excel experience preferred.
  • SQL experience with databases and query logic preferred.
 
Skills and Abilities   
  • Strong analytical and problem-solving skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
  • Excellent written and verbal communication skills.
  • Experience working with and drafting requirements for application developers.
  • Highly detailed and organized. Successfully engage in multiple initiatives simultaneously.

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