Senior Director Application Support Jobs in Delaware

**When you join Sallie Mae, you become a champion for all students.**We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.Come do more than join something, change something. For students, for future generations, for the future of education.**What You'll Contribute**The Senior Director of Underwriting Strategy will lead the design, development, and implementation of credit underwriting strategies across the organization. This role is responsible for ensuring robust risk management practices through innovative approaches to underwriting strategies, income verification, capacity to repay analysis, and cross-functional collaboration. The position requires strategic leadership, analytical expertise, and the ability to drive execution from concept through implementation.**What You'll Do****Description****% of Time Spent**## Strategy Development & Execution - 30%* Design and implement underwriting strategies aligned with regulatory requirements and business objectives.* Develop and optimize income verification frameworks leveraging data driven insights.* Oversee capacity to repay methodologies, ensuring compliance with risk appetite and fair lending standards.## Leadership & Collaboration - 30%* Lead and mentor a team of underwriting strategy professionals.* Partner with cross-functional teams (Credit Risk, Product, Compliance, Technology) to ensure seamless strategy integration.* Represent underwriting strategy in governance forums and provide effective challenge on proposed changes.## Analysis & Continuous Improvement - 20%* Conduct in-depth analysis of credit performance, market trends, and regulatory feedback to refine strategies.* Monitor and report on strategy effectiveness, implementing enhancements as needed.* Drive automation and process improvements to enhance customer experience and operational efficiency.## Governance & Compliance - 20%* Ensure adherence to internal policies, standards, and regulatory requirements (ECOA, UDAAP, FDIC guidelines).* Maintain documentation of underwriting standards and manage exceptions approval process.*The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.***What You Have****Minimum: Indicate minimum education, skills and experience required.*** Bachelor’s degree in Finance, Economics, Business, or related field.* 10+ years of experience in credit risk, underwriting strategy, or related functions within consumer lending.* Proven leadership experience managing teams and influencing cross-functional stakeholders.* Strong analytical and critical thinking skills with proficiency in data driven decision making.* Deep understanding of regulatory frameworks and risk management principles.**Preferred: Indicate “nice to haves” regarding education, skills, and experience.*** Expertise in credit scoring models and decisioning systems.* Familiarity with income verification automation and capacity to repay methodologies.* Excellent communication and presentation skills for executive level reporting.**Core Dimensions****Strategic / tactical / transaction:****Accountability:****Judgement:****Influence & Impact:****Leading & Managing:****The Americans with Disabilities Act***The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.* # **Feeling your best helps you do your best:**## Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).* Competitive base salaries* Bonus incentives* Generous PTO, Floating Holidays and 12 Federal Holidays observed* Support for financial-well-being and retirement 401k with employer match* Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more* Employer paid short-term/long-term disability and basic life insurance* Flexible hybrid working arrangements.* Paid parental leave and adoption reimbursement programs* Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)* Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives* Tuition Reimbursement and Family Scholarship Programs* Career development and training opportunities *Introduce Yourself* in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!### Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click to view the U.S. Pay Transparency Policy, for federal job applicant notices, and to view the California Employee Privacy Notice.### Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.**When you join Sallie Mae, you become a champion for all students.**We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.Feeling #J-18808-Ljbffr