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Senior Director Application Support information

What is the difference between Senior Director Application Support vs Application Support Manager?

AspectSenior Director Application SupportApplication Support Manager
ResponsibilitiesOversees multiple teams, strategic planning, and high-level decision makingManages daily operations, team supervision, and issue resolution
Required CredentialsBachelor's/Master's in IT or related, extensive experience, leadership skillsBachelor's in IT or related, technical expertise, team management experience
Work EnvironmentExecutive-level, cross-departmental collaboration, strategic focusOperational, team-oriented, technical support environment

The Senior Director Application Support typically holds a higher strategic and leadership role, overseeing multiple teams and aligning support services with organizational goals. The Application Support Manager focuses more on daily operations and technical team management. Both roles require relevant IT credentials and experience, but the senior director's scope is broader and more strategic.

What job categories do people searching Senior Director Application Support jobs in Delaware look for? The top searched job categories for Senior Director Application Support jobs in Delaware are:
What cities in Delaware are hiring for Senior Director Application Support jobs? Cities in Delaware with the most Senior Director Application Support job openings:
Senior Director Application Support jobs near you

DevOps Engineer, Application Support

Citigroup, Inc.

New Castle, DE • On-site

$76K - $106K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Citibank rating

8.3

Company rating: 8.3 out of 10

Based on 177 frontline employees who took The Breakroom Quiz

39th of 170 rated banks

Job description

Citi is looking for a DevOps Engineer (Apps Support Intermediate Analyst - C11) to join its application support function, where you will build, maintain, and improve the technology infrastructure that keeps critical financial systems running reliably on a global scale. In this role, you will work at the intersection of engineering and operations, designing CI/CD pipelines, automating, and resolving complex application issues that directly impact Citi's business performance. This is an opportunity to grow your DevOps career within a high-impact technology team, supporting the Products and Functions Technology organization and working with cross-functional partners across development and business stakeholders.
Responsibilities:
  • Design, build, and continuously improve CI/CD pipelines to accelerate software delivery across multiple projects.
  • Provide technical application support to business users by diagnosing issues, delivering short-term resolutions, and driving long-term fixes in collaboration with engineering and vendor partners.
  • Conduct root cause analysis for system outages, performance degradations, and application failures, then implement targeted remediation.
  • Participate in application releases end-to-end, from development and testing through to production deployment and post-release verification.
  • Analyze applications to identify security vulnerabilities and technical risks, recommending and implementing appropriate mitigations.
  • Act as a liaison between business users, internal technology teams, and external vendors to coordinate issue resolution and infrastructure improvements.
  • Develop and maintain technical support documentation to ensure continuity and clarity across the team.
  • Automate infrastructure provisioning and configuration using Infrastructure as Code tools, reducing manual effort and improving system consistency.

Required Qualifications & Skills:
  • 2 or more years of experience in a DevOps Engineer or equivalent software engineering role, working on Linux-based infrastructure environments.
  • Working knowledge of at least one scripting or programming language such as Python, Java, Perl, or Ruby, applied to automation or tooling tasks.
  • Working knowledge of coding and supporting YAML-based CI/CD pipelines for enhancements and implementations.
  • Understanding deploying and managing WebLogic on Virtual machines and container platforms.
  • Ability to query and analyze data using SQL to support troubleshooting and operational reporting.
  • Familiarity with DevOps and Agile principles, and how they apply to delivery workflows and team collaboration.
  • Experience optimizing system reliability and identifying opportunities to improve workflow efficiency.
  • Clear and confident communication skills, with the ability to translate technical detail for business stakeholders and management.
  • Bachelor's degree or equivalent practical experience.

Beneficial Skills & Qualifications:
  • Experience with ITIL and Agile methodologies and processes.
  • Hands-on exposure to cloud platforms, with Microsoft Azure being particularly preferred.
  • Experience managing production infrastructure using tools such as Terraform or CloudFormation.
  • Understanding of Infrastructure as Code practices for automating environment provisioning and configuration.

What We Offer:
At Citi, you will work within a collaborative, performance-driven technology team where your contributions have a direct impact on the reliability and effectiveness of systems used by businesses and clients around the world. We invest in our people's growth and support them with the tools, exposure, and environment to build a meaningful career in technology.
  • A hybrid working model with 3 days in the office and 2 days working remotely, giving you the flexibility to manage your time effectively.
  • Access to learning and development resources that support your technical growth and career progression in DevOps and cloud engineering.
  • The opportunity to work on complex, real-world infrastructure challenges within one of the world's largest financial institutions.
  • Exposure to cross-functional teams spanning development, infrastructure, and business operations, broadening both your technical and professional skills set.
  • Competitive wellbeing, financial, and employee support benefits tailored to your location.

Apply now to bring your DevOps expertise to Citi and help engineer the infrastructure that powers financial services on a global scale.
Important Note: Applicants must be authorized to work in the U.S for this position; Citi will not sponsor applicants for U.S. work authorization for this role. Candidate must be located within commuting distance or be willing to relocate to the area.
Job Family Group:
Technology
Job Family:
Applications Support
Time Type:
Full time
Primary Location:
New Castle Delaware United States
Primary Location Full Time Salary Range:
$76,230.00 - $106,370.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
Applications Support, DevOps, Scripting.
Anticipated Posting Close Date:
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents - AI Notice and Right
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

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About Citigroup Inc

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We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life. These expectations are at the heart of our Leadership Principles – we take ownership, we deliver with pride and we succeed together.

Industry

Banking and credit intermediation

Company size

5,001 - 10,000 Employees

Headquarters location

New York City, NY, US

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