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Senior Digital Operations Manager Jobs in Tennessee

Adams Keegan

Senior Operations Manager

Memphis, TN

$85K - $95K/yr

The Senior Operations Manager will help align operational execution with larger organizational goals. The ideal candidate is highly analytical, financially minded, and comfortable leading operational ...

Minno

Senior Content Operations Manager

Nashville, TN · On-site

Through our streaming platform, original programming, publishing, and digital presence, we spark ... minded Senior Content Operations Manager to build and run the operational foundation that moves ...

Kobalt Music

Manager, Royalties

Nashville, TN · Hybrid

Senior Manager, Royalties Location: Nashville, Tennessee, United States Hybrid Working: 3 days in ... Knowledge of digital music licensing, publishing royalties, and royalty operations. What Success ...

Kobalt Music

Manager, Royalties

Nashville, TN · On-site

Senior Manager, Royalties Location: Nashville, Tennessee, United States Hybrid Working: 3 days in ... Knowledge of digital music licensing, publishing royalties, and royalty operations. What Success ...

Kobalt Music

Manager, Royalties

Nashville, TN · On-site

Senior Manager, Royalties Location: Nashville, Tennessee, United States Hybrid Working: 3 days in ... Knowledge of digital music licensing, publishing royalties, and royalty operations. What Success ...

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Senior Digital Operations Manager information

What is the difference between Senior Digital Operations Manager vs Digital Marketing Manager?

AspectSenior Digital Operations ManagerDigital Marketing Manager
Required CredentialsBachelor's degree, experience in digital operations, certifications like PMP or Six SigmaBachelor's degree in marketing, communications, or related field; certifications like Google Ads or HubSpot
Work EnvironmentOversees digital processes, manages teams, collaborates with IT and operationsDevelops marketing strategies, manages campaigns, analyzes market trends
Employer & Industry UsageTech companies, e-commerce, digital service providersAdvertising agencies, brands, media companies

The Senior Digital Operations Manager focuses on optimizing digital processes and managing operational teams, while the Digital Marketing Manager concentrates on creating and executing marketing campaigns. Both roles require digital expertise but differ in their primary focus and daily responsibilities.

What does a senior digital operations manager do?

A Senior Digital Operations Manager oversees and optimizes the digital processes and systems within an organization. They are responsible for managing teams, streamlining workflows, and ensuring the effective delivery of digital products and services. Their role often includes analyzing performance data, implementing technology solutions, and collaborating with other departments to drive digital transformation. Additionally, they play a key part in setting digital strategy and ensuring operational efficiency in all digital initiatives.

What are the key skills and qualifications needed to thrive as a senior digital operations manager?

To thrive as a Senior Digital Operations Manager, you need expertise in digital strategy, project management, data analytics, and a background in business or IT, often supported by a relevant degree and experience in digital environments. Familiarity with platforms like Google Analytics, CRM systems, digital marketing tools, and certifications such as PMP or Agile are highly beneficial. Strong leadership, problem-solving abilities, and effective communication distinguish top performers in this role. These skills and qualities are essential for optimizing digital workflows, driving business growth, and leading cross-functional teams in a rapidly evolving digital landscape.

What are some common challenges faced by senior digital operations managers when implementing new digital processes across teams?

Senior Digital Operations Managers often encounter challenges such as aligning multiple departments with new digital workflows, managing resistance to change, and ensuring data consistency across various platforms. Successfully addressing these challenges requires strong cross-functional communication, robust change management strategies, and continuous training for team members. It's also crucial to monitor key performance indicators and adapt processes based on feedback to drive adoption and maintain operational efficiency.
What are popular job titles related to Senior Digital Operations Manager jobs in Tennessee? For Senior Digital Operations Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Senior Digital Operations Manager jobs in Tennessee look for? The top searched job categories for Senior Digital Operations Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Senior Digital Operations Manager jobs? Cities in Tennessee with the most Senior Digital Operations Manager job openings:
Senior Digital Operations Manager jobs near you
Infographic showing various Senior Digital Operations Manager job openings in Tennessee as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Mgr, Digital Site Ops

Tractor Supply Company

Brentwood, TN • On-site

Full-time, Part-time

Medical, Dental, Vision, Life

Posted 8 days ago

Tractor Supply rating

5.8

Company rating: 5.8 out of 10

Based on 1,312 frontline employees who took The Breakroom Quiz

428th of 732 rated retailers

Job description

Overall Job Summary
We are seeking a dynamic and results-driven Manager, Digital Site Ops, to join our Digital team. This role is a key contributor in improving our Question & Answer (Q&A) and Ratings & Reviews (R&R) operations, ensuring we deliver a best-in-class customer experience. The ideal candidate will possess a strong understanding of digital customer engagement, cross-functional collaboration, and data-driven optimization to create value for our business and delight for our customers.
Essential Duties and Responsibilities (Min 5%)
  • Oversee our vendor operations, including the health, maintenance, and continuous improvement of our Q&A and R&R platforms.
  • Manage workflows and ensure timely and accurate responses to customer inquiries and reviews.
  • Partner closely with Product Managers, IT, and Customer Support Centers to align vendor strategies with business goals.
  • Work with internal teams to define and prioritize enhancements to improve the customer experience.
  • Coordinate with third-party vendors and stakeholders to address operational needs.
  • Analyze data and performance metrics to identify opportunities for improvement and measure the impact of implemented strategies.
  • Develop and maintain dashboards to monitor the health of Q&A and R&R programs.
  • Structure and create a SEEDS program in coordination with Merchants, Business, and UX.
  • Benchmark against industry best practices and recommend innovations to stay ahead in the market.
  • Advocate for the voice of the customer by leveraging vendor insights to inform strategic decisions.
  • Ensure that the platform fosters genuine, transparent, and helpful customer interactions.

Required Qualifications
Experience: 5+ years of experience in digital operations, e-commerce, or customer engagement, with a focus on Q&A and R&R platforms.
Education: Bachelor's degree in Business, Marketing, Digital Operations, or a related field; equivalent experience will be considered.
Professional Certifications: None
Preferred knowledge, skills or abilities
  • Working knowledge of web-based programming and website configuration methodology
  • Proven ability to analyze and comprehend complex data sets
  • Outstanding communication skills including the ability to translate detailed technical information to easily understood concepts, decisions, and actions.
  • Strong Business acumen
  • Demonstrated ability to influence and ensure alignment with cross functional stakeholders
  • Experience working with vendors and outsider suppliers
  • Understanding of and familiarity with web and emerging technologies
  • Strong PC skill set, including MS Office with emphasis on Excel, Word and PowerPoint
  • Demonstrated success in managing third-party tools, or similar platforms, in a business environment.
  • Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
  • Exceptional analytical skills and proficiency with data visualization tools (e.g., Tableau, Power BI).
  • Outstanding communication and interpersonal skills to effectively collaborate with diverse stakeholders.
  • Customer-focused mindset with a passion for delivering excellent user experiences.

Working Conditions
  • Normal office working conditions

Physical Requirements
  • Sitting
  • Standing (not walking)
  • Walking
  • Kneeling/Stooping/Bending
  • Reaching overhead
  • Driving a vehicle
  • Lifting up to 10 pounds

Disclaimer
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.
Company Info
At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.
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CONNECTION
Our Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it.
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EMPOWERMENT
We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!
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OPPORTUNITY
A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.
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