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Senior Desktop Support Jobs in Pooler, GA (NOW HIRING)

Stefanini Group

Deskside Technician II

Savannah, GA · On-site

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Desktop/laptop tech support (Mac and PC) * Windows 10/11 operating systems * Support mobile devices, printers, scanners, wireless, VPN, etc. * IMAC Support - IT equipment Install/Move/Add/Change

Stefanini

Deskside Technician II

Savannah, GA · On-site

$18.75 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

AXA Professionals

Be Seen First

DESKSIDE Technician

Savannah, GA · On-site

$21 - $25/hr

  • Medical

  • Life

  • PTO

Desktop/laptop tech support (Mac and PC) * Windows 10/11 operating systems * Support mobile devices, printers, scanners, wireless, VPN, etc. * IMAC Support - IT equipment Install/Move/Add/Change

St. Joseph's/Candler

Desktop Technician I

Savannah, GA · On-site

$20.60/hr

Provides support for all PC-related hardware. * Education * Associates of Information Systems ... Assists in recommendation of new desktop hardware standards and ensures recommendation is ...

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All JobsDesktop Support JobsSenior Desktop Support JobsSenior Desktop Support Jobs in Pooler, GA

Senior Desktop Support information

See Pooler, GA salary details

$13

$32

$54

How much do senior desktop support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for senior desktop support in Pooler, GA is $32.86, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $43.70 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What job categories do people searching Senior Desktop Support jobs in Pooler, GA look for?

The top searched job categories for Senior Desktop Support jobs in Pooler, GA are:

What cities near Pooler, GA are hiring for Senior Desktop Support jobs?

Cities near Pooler, GA with the most Senior Desktop Support job openings:

Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Pooler, GA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $68,356 per year, or $32.9 per hour.

Deskside Technician II

Stefanini Group

Savannah, GA • On-site

$19 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
                              
What will you do?
  • Supporting IT equipment in large corporate environment
  • Desktop/laptop tech support (Mac and PC)
  • Windows 10/11 operating systems
  • Support mobile devices, printers, scanners, wireless, VPN, etc.
  • IMAC Support - IT equipment Install/Move/Add/Change
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests through the client's ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate KB articles
  • Ability to work on-call and other after-hours support needs
  • May provide Executive support
  • Various other tasks associated with deskside services
  • May need to be available to provide support at other client locations as needed
  • Other duties as assigned

 

Requirements

  • 2+ years corporate deskside support or equivalent experience
  • Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience
  • Excellent troubleshooting capability
  • Ability to maintain composure while handle challenging, dynamic, rapid-response user support
  • Experience with Microsoft Office / Office 365 suite
  • Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
  • Experience with endpoint protection and encryption (Bitlocker) support
  • Familiarity with using remote desktop support tools
  • High School Diploma or equivalent
  • Maintain valid driver's license
  • Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds 
  • Physical presence at a Stefanini or Client location during shift
  • Demonstrate high level of professionalism and strong personal interaction skills
  • Maintain neat and professional work area and appearance in compliance with site policies
  • Ability to pass standard panel drug screening and background check
  • Adhere to assigned shift schedule 

Desired Characteristics

  • A+ Certification
  • Microsoft Certified Professional (MCP)
  • Windows architecture including permissions and file structure
  • Mac/Apple experience, a plus 
  • Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship) 

What you'll get
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
 
Why we're different
  • Brazilian and privately owned company
  • Agility, flexibility, and innovation are in our DNA
  • Flat organizational structure which enables faster communication and decision making
#LI-ONSITE 
#LI-KG1
Education:OtherEmployment Type: FULL_TIME

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