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Senior Desktop Support Jobs in Iowa (NOW HIRING)

Collabera

Deskside Support Technician

Cedar Rapids, IA · On-site

$19.75 - $25.25/hr

... to desktops and laptops. Perform the below activities while adhering to Service Level Agreements ... support for a wide range of hardware and software (site specific software competency will be ...

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Senior Desktop Support information

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How much do senior desktop support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for senior desktop support in Iowa is $33.98, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $45.14 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are the most commonly searched types of Desktop Support jobs in Iowa?

The most popular types of Desktop Support jobs in Iowa are:

What are popular job titles related to Senior Desktop Support jobs in Iowa?

For Senior Desktop Support jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Senior Desktop Support jobs in Iowa look for?

The top searched job categories for Senior Desktop Support jobs in Iowa are:

What cities in Iowa are hiring for Senior Desktop Support jobs?

Cities in Iowa with the most Senior Desktop Support job openings:

Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $70,669 per year, or $34 per hour.

Deskside Support Technician

Collabera

Cedar Rapids, IA • On-site

$19.75 - $25.25/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Company Description

About Collabera:

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. 

With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.

  • Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
  • Collabera listed in GS 100 - recognized for excellence and maturity
  • Collabera named among the Top 500 Diversity Owned Businesses
  • Collabera listed in GS 100 & ranked among top 10 service providers
  • Collabera was ranked:
  • 32 in the Top 100 Large Businesses in the U.S
  • 18 in Top 500 Diversity Owned Businesses in the U.S 
  • 3 in the Top 100 Diversity Owned Businesses in New Jersey
  • 3 in the Top 100 Privately-held Businesses in New Jersey
  • 66th on FinTech 100
  • 35th among top private companies in New Jersey

http://www.collabera.com/about_us/accolades.jsp

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Position: Deskside Support Technician

Location: Cedar Rapids, IA 

Duration: Contract (6 to 12 + months)


Job Description:

ROLE AND RESPONSIBILITIES

Perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops and laptops. Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency.  

Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software

Become familiar with local and regional infrastructure, key contacts, and escalations in regards to other teams in the business

Demonstrate outstanding understanding and communication when working with clients

Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job) 

PREFERRED SKILLS AND COMMON TASKS ON THE JOB

Experience-based Windows 7 support

BitLocker encryption

Configuration/imaging

Crash/BSOD resolution

Installation environment

General Windows OS troubleshooting

Hardware support and troubleshooting

Troubleshooting hardware issues

Replacing desktop/laptop hardware

Installation of peripheral devices

Microsoft Office proficiency

Proficiency in Word, Excel, Lync, Outlook, Access, PowerPoint (usage and support)

Visio, Project (support)

Able to create documentation and contribute to KB articles

O365 support

Basic network troubleshooting

Experience working with basic network hardware (switches)

Troubleshooting connectivity issues

Thorough understanding of wireless/wired networks

Customer service skills

Comfortable working with people in a professional setting

Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusion




Additional Information



Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

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