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Senior Desktop Support Jobs in Iowa (NOW HIRING)

Arete Technologies, Inc.

Desktop Supporter

Des Moines, IA · On-site

$19.75 - $25.25/hr

Iowa Finance Authority needs an experienced Desktop Technician to maintain a Windows 10 environment. Description: The environment includes Windows 10, G Suite for Government, MS Office, and Adobe ...

NCMIC

Technical Service Specialist I

Clive, IA

Escalate unresolved or complex issues to senior team members with clear diagnostics and replication steps. Hardware Support: Provide onsite support for laptop/desktop break-fix, hardware swaps ...

NCMIC

Technical Service Specialist I

Clive, IA · On-site

Escalate unresolved or complex issues to senior team members with clear diagnostics and replication steps. Hardware Support: Provide onsite support for laptop/desktop break-fix, hardware swaps ...

Booz Allen Hamilton

Computer Support Engineer

Nevada, IA · On-site

$69 - $158/hr

Escalates more complex problems to senior levels, and performs other duties, as assigned. You Have: * Experience with customer and end-user support * Ability to administer application and systems ...

Pomeroy

Deskside Support Technician

Urbandale, IA · On-site

$19 - $24.25/hr

Level 1 Desktop Technician Qualifications: Required: * US citizen or Lawful Permanent Resident * High School Diploma or equivalent * 1-3 years of experience in IT support or related field supporting ...

Pomeroy

Deskside Support Technician

Urbandale, IA · On-site

$19 - $24.25/hr

Level 1 Desktop Technician Qualifications: Required: * US citizen or Lawful Permanent Resident * High School Diploma or equivalent * 1-3 years of experience in IT support or related field supporting ...

Cottingham & Butler

IT Help Desk Specialist

Dubuque, IA · Hybrid

Our IT Help Desk Specialists are the front-line technical support for our employees in office and ... You will also procure, deploy, and inventory all desktop hardware and software to include ensuring ...

Cottingham & Butler

IT Help Desk Specialist

Dubuque, IA · On-site

Our IT Help Desk Specialists are the front-line technical support for our employees in office and ... You will also procure, deploy, and inventory all desktop hardware and software to include ensuring ...

Cottingham & Butler

IT Help Desk Specialist

Dubuque, IA · Hybrid

Our IT Help Desk Specialists are the front-line technical support for our employees in office and ... You will also procure, deploy, and inventory all desktop hardware and software to include ensuring ...

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All JobsDesktop Support JobsSenior Desktop Support JobsSenior Desktop Support Jobs in Iowa

Senior Desktop Support information

See Iowa salary details

$13

$33

$56

How much do senior desktop support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for senior desktop support in Iowa is $33.98, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $45.14 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are the most commonly searched types of Desktop Support jobs in Iowa?

The most popular types of Desktop Support jobs in Iowa are:

What are popular job titles related to Senior Desktop Support jobs in Iowa?

For Senior Desktop Support jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Senior Desktop Support jobs in Iowa look for?

The top searched job categories for Senior Desktop Support jobs in Iowa are:

What cities in Iowa are hiring for Senior Desktop Support jobs?

Cities in Iowa with the most Senior Desktop Support job openings:

Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $70,669 per year, or $34 per hour.

Desktop Support Specialist

Kelly Science, Engineering, Technology & Telecom

Waterloo, IA • On-site

$27/hr

Other

Posted 4 days ago

Job description

Important information: To be immediately considered, please send an updated version of your resume to somp767@kellyservices.com.


Title: Computer Support (Infrastructure Engineer)

Pay Rate: $27 per hour

Location: Waterloo,IA, 50704

Duration: Until 10/2027

Type – W2 contract (No C2C)

Engine Works 2nd Shift shift IT support 2:30p - 11p at EW site.


Additional Information:

  • This is for one, 2nd shift position - will work ONSITE:
  • There is a weekend On-Call rotation that these positions will be a part of
  • OT is possible
  • Metatarsals are required on the first day
  • Some travel between Waterloo area locations is possible


Job Description:

  • Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following duties


Job Duties:

  • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  • Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
  • Responsible for effective e-mail communications and ability to create and maintain basic
  • documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
  • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.


Job Requirements:

  • Knowledge of computing and networking concepts and fundamentals
  • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
  • Knowledge of computer security policies and a general overall knowledge of computer security concepts.
  • 1 year or more IT experience preferred, but recent college graduates will be considered


Education Requirements:

  • Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent


Apply