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Senior Desktop Support Analyst Jobs in Ohio (NOW HIRING)

Revel Staffing

Desktop Support Technician

Toledo, OH

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support ... Strong analytical, research, and problem-solving skills * Excellent customer service and ...

Artech Information System LLC

DESKTOP SUPPORT

Cleveland, OH · On-site

$19.75 - $25/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... POSITION:DESKTOP SUPPORT LOCATION: Cleveland,OH Duration:1+years * PC SW & HW PD & Break/fix, Win ...

Artech Information System LLC

DESKTOP SUPPORT

Cleveland, OH · On-site

$19.75 - $25/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ...

Artech Information System LLC

desktop support

Cleveland, OH · On-site

$19.75 - $25/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ...

Artech Information System LLC

desktop support

Cleveland, OH · On-site

$19.75 - $25/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ...

AA2IT

Desktop Support Tech / Akron

Akron, OH · On-site

$19.25 - $24.75/hr

AA2IT is seeking a Desktop Support Technician to assist First Energy employees with desktop issues ... Aamazing IT offers IT solutions, Salesforce consulting, AI, data analytics, and staffing services.

Artech Information System LLC

desktop support

Avon, OH · On-site

$18.25 - $23.25/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ...

Artech Information System LLC

desktop support

Columbus, OH · On-site

$19.50 - $24.75/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... DESKTOP SUUPORT LOCATION:Columbus,OH Duration:1+years PC SW & HW PD & Break/fix, Win and Mac OS ...

AA2IT

Desktop Support Technician - Kettering, OH

Holland, OH · On-site

$17.50 - $22.25/hr

AA2IT is a company seeking a Desktop Support Technician to assist First Energy employees with ... Aamazing IT offers IT solutions, Salesforce consulting, AI, data analytics, and staffing services.

BCforward

Desktop Support

Mason, OH · On-site

$20/hr

... senior staff. The incumbent may lead small/short-term projects supporting technology upgrades ... Familiarity with networking, servers, desktop PC's, Windows, PC imaging, software installation ...

Factual Data

Desktop Support

Columbus, OH · On-site

$26 - $31/hr

Desktop Support will assist End Users in resolving computer/network (hardware and software) related ... Strong analytical and problem-solving abilities with systematic approach to issue resolution

Forward Air

Desktop Support Technician

Columbus, OH · On-site

$19.50 - $24.75/hr

Escalate complex issues to senior IT staff. * Deliver excellent customer service to end users ... Experience supporting laptops, desktops, mobile devices, and printers. Physical Requirements

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Showing results 21-40

All JobsDesktop Support Analyst JobsSenior Desktop Support Analyst JobsSenior Desktop Support Analyst Jobs in Ohio

Senior Desktop Support Analyst information

See Ohio salary details

$24.2K

$79.5K

$131.7K

How much do senior desktop support analyst jobs pay per year?

As of Sep 8, 2026, the average yearly pay for senior desktop support analyst in Ohio is $79,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,300.00 and $86,500.00 per year, depending on experience, location, and employer.

What is a senior desktop support analyst?

Senior Desktop Support Analysts are IT professionals responsible for providing advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues escalated from junior support staff, perform troubleshooting, and ensure that end-users experience minimal downtime. In addition to resolving technical problems, they may also assist in training staff, maintaining IT documentation, and implementing system upgrades. Their expertise helps keep business operations running smoothly by resolving IT-related issues efficiently.

What are the key skills and qualifications needed to thrive as a senior desktop support analyst, and why are they important?

To excel as a Senior Desktop Support Analyst, you need in-depth knowledge of operating systems, hardware troubleshooting, network fundamentals, and typically an associate degree or equivalent experience in IT. Familiarity with ticketing systems, remote support tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong problem-solving abilities, effective communication, and customer service orientation distinguish top performers in this role. These skills ensure prompt resolution of technical issues, minimal downtime, and a positive experience for end users.

What are some common challenges faced by senior desktop support analysts, and how can they be managed effectively?

Senior Desktop Support Analysts often encounter complex technical issues that require quick diagnosis and resolution, especially when supporting executive-level staff or managing high-priority incidents. They may also need to balance multiple support tickets simultaneously while maintaining high customer satisfaction. Effective time management, clear communication, and continuously updating technical knowledge are key strategies for managing these challenges. Collaborating closely with IT teams and documenting solutions also helps streamline recurring issues and supports overall team efficiency.

What is the difference between Senior Desktop Support Analyst vs Desktop Support Technician?

AspectSenior Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst (entry-level certifications)
Work EnvironmentCorporate IT departments, enterprise environments, help desk teamsHelp desks, small business IT support, on-site troubleshooting
ResponsibilitiesAdvanced troubleshooting, user training, system upgrades, mentorshipBasic hardware/software support, issue resolution, user assistance

The Senior Desktop Support Analyst typically handles more complex issues, provides mentorship, and works in larger enterprise environments. In contrast, the Desktop Support Technician focuses on basic support tasks and troubleshooting. Both roles require similar certifications but differ in scope and experience level.

What are popular job titles related to Senior Desktop Support Analyst jobs in Ohio?

For Senior Desktop Support Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Senior Desktop Support Analyst jobs in Ohio look for?

The top searched job categories for Senior Desktop Support Analyst jobs in Ohio are:

What cities in Ohio are hiring for Senior Desktop Support Analyst jobs?

Cities in Ohio with the most Senior Desktop Support Analyst job openings:

Senior Desktop Support Analyst jobs near you
Infographic showing various Senior Desktop Support Analyst job openings in Ohio as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 5% Contract, and 1% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,469 per year, or $38.2 per hour.

Desktop Support Technician

Revel Staffing

Cleveland, OH

$78K - $108K/hr

Full-time

Re-posted 4 days ago

Job description

Desktop Support Technician

A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing, diagnosing, repairing, maintaining, and upgrading organizational technology while ensuring optimal workstation performance.

The Desktop Support Technician will troubleshoot technical issues in person, by phone, email, or work order, and provide timely end-user support across departments. The ideal candidate will have strong customer service skills, attention to detail, and excellent written, verbal, and interpersonal communication skills.

Responsibilities

  • Support and maintain desktop computers, laptops, software, hardware, and peripherals
  • Install, diagnose, repair, maintain, and upgrade computer systems and related equipment
  • Troubleshoot hardware, software, network, and user-access issues
  • Provide end-user assistance in person, by phone, email, or ticketing/work order system
  • Support Microsoft Windows, Office 365, and Electronic Medical Record systems
  • Assist with Cisco VOIP phone system support
  • Work with network cabling, jacks, printers, scanners, and other peripherals
  • Maintain inventory records and documentation for break/fix activity
  • Assist with training materials, user guides, and instructional documentation as needed
  • Collaborate with internal teams to resolve technical issues efficiently
  • Maintain confidentiality and follow healthcare privacy and security standards

Qualifications

  • Strong knowledge of PC and desktop hardware
  • Strong knowledge of Microsoft Windows, Office 365, and desktop software
  • Experience supporting Electronic Medical Record systems preferred
  • Hands-on hardware and software troubleshooting experience
  • Experience supporting computer equipment, peripherals, and network-connected devices
  • Strong analytical, research, and problem-solving skills
  • Excellent customer service and communication skills
  • High attention to detail and ability to document work accurately
  • Team-oriented with the ability to work in a collaborative healthcare environment
  • Some college-level coursework in computer science, information technology, or related field preferred
  • HIPAA training/certification required