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Senior Customer Success Manager Jobs in Rialto, CA

Xylem

Senior Customer Support Coordinator

Mira Loma, CA · On-site

$32 - $43/hr

... managers, operations teams, logistics partners, and technical resources to ensure project success ... Manage customer documentation, compliance records, signed field service documentation, and project ...

StarTech.com

Enterprise Account Executive

Corona, CA · On-site

As an Enterprise Account Executive (Internally Customer Success Manager) at StarTech.com, you'll own the Identification, growth and expansion of strategic relationships within Global 5000 ...

CTK USA INC

Client Success Representative

Ontario, CA · On-site

Job Summary CTK USA, Inc. is seeking a Client Success Representative to oversee end-to-end client ... customers, processing orders through warehouse management systems (WMS), managing high-volume ...

CTK USA INC

Client Success Representative

Ontario, CA · On-site

$60 - $80/hr

Job Summary CTK USA, Inc. is seeking a Client Success Representative to oversee end-to-end client ... customers, processing orders through warehouse management systems (WMS), managing high-volume ...

Esri

Sr. Campaign Strategist

Redlands, CA · On-site

Overview As a senior marketing professional at Esri, you are enthusiastic, self-motivated, and data ... Lead a relationship strategy focused on long-term customer success. * Manage multiple priorities ...

Esri

Sr. Product Manager - ArcGIS Basemaps

Redlands, CA · On-site

$127K - $168K/yr

They are seeking a Sr. Product Manager for ArcGIS Basemaps to define, prioritize, and advocate for ... customer success stories, product positioning, key benefits, and target customers • Coordinate ...

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All JobsCustomer Success JobsSenior Customer Success Manager JobsSenior Customer Success Manager Jobs in Rialto, CA

Senior Customer Success Manager information

See Rialto, CA salary details

$40.1K

$94.5K

$172.5K

How much do senior customer success manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for senior customer success manager in Rialto, CA is $94,479.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $103,300.00 per year, depending on experience, location, and employer.

What is a senior customer success manager?

A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.

How does a senior customer success manager typically collaborate with other departments to enhance client satisfaction?

Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.

What are the key skills and qualifications needed to thrive as a senior customer success manager, and why are they important?

To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.

What is the difference between Senior Customer Success Manager vs Customer Success Manager?

AspectSenior Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, entry to mid-level customer success experience
Work EnvironmentStrategic planning, team leadership, client relationship managementClient onboarding, support, relationship building
Employer & Industry UsageTech, SaaS, enterprise solutionsTech, SaaS, subscription services
Search & Comparison IntentHigher-level responsibilities, leadership rolesEntry to mid-level customer success roles

The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.

How much does a senior customer success manager earn?

A senior customer success manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies where customer success roles are critical.

What job categories do people searching Senior Customer Success Manager jobs in Rialto, CA look for?

The top searched job categories for Senior Customer Success Manager jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Senior Customer Success Manager jobs?

Cities near Rialto, CA with the most Senior Customer Success Manager job openings:

Senior Customer Success Manager jobs near you
Infographic showing various Senior Customer Success Manager job openings in Rialto, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $94,479 per year, or $45.4 per hour.

Senior Customer Support Coordinator

Xylem

Mira Loma, CA • On-site

$32 - $43/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Xylem rating

7.5

Company rating: 7.5 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

258th of 547 rated manufacturers

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Who We Are Looking For
Xylem is seeking customer-focused professionals who enjoy managing complex work, coordinating across multiple teams, and helping customers achieve successful project outcomes. The ideal candidate takes ownership of their work, communicates clearly, follows through on commitments, and looks for opportunities to improve processes and the customer experience.
Candidates with experience in customer support, project coordination, order management, sales support, procurement, logistics, operations, project administration, or business support functions are encouraged to apply.
At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by customer service, collaboration, and making a real impact, we invite you to bring your skills to our team as a Customer Support Coordinator.

Essential Responsibilities
  • Coordinate complex customer projects from quote through execution and completion.
  • Prepare, review, and process quotes, sales orders, change orders, invoices, and project documentation.
  • Support project startup activities including compliance documentation, vendor setup requirements, waivers, customer forms, and purchasing requirements.
  • Create and manage supplier purchase orders while partnering with sourcing and procurement teams to meet project needs.
  • Maintain visibility of active projects and communicate status, risks, delays, and action items to internal and external stakeholders.
  • Coordinate with sales representatives, project managers, operations teams, logistics partners, and technical resources to ensure project success.
  • Track equipment, materials, shipments, deliveries, and project milestones.
  • Support billing activities, project invoicing requirements, and customer-specific billing processes.
  • Manage customer documentation, compliance records, signed field service documentation, and project files in accordance with company requirements.
  • Monitor project backlogs and open action items to ensure commitments are met.
  • Maintain accurate customer, project, and order information within CRM and ERP systems.
  • Serve as a central point of coordination for issue resolution, escalating concerns when appropriate and recommending solutions.
  • Identify opportunities to improve project workflows, reduce rework, standardize processes, and improve customer outcomes.
  • Support continuous improvement initiatives by analyzing trends, performance metrics, and recurring issues.
  • Provide thorough, complete, and professional communication to customers and internal teams.
  • Maintain reliable attendance and follow company time-off and notification procedures.

Preferred Qualifications
  • Bachelor's degree in Business, or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
  • Experience supporting project-based operations, customer service, order management, procurement, logistics, construction support, rental operations, or industrial services preferred.
  • Experience working with ERP, CRM, procurement, or project management systems preferred.
  • Strong organizational and project coordination skills.
  • Ability to manage multiple projects and priorities simultaneously.
  • Strong written and verbal communication skills.
  • Ability to work independently and take ownership of assigned responsibilities.
  • Strong problem-solving and decision-making skills.
  • Ability to collaborate effectively across sales, operations, finance, procurement, logistics, and technical teams.
  • Excellent attention to detail and documentation management.
  • Knowledge of purchasing, invoicing, compliance documentation, or project administration processes preferred.
  • Continuous improvement mindset with a focus on customer experience and operational excellence.


Salary:

The estimated salary range for this position is $32.00- $43.00.Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

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