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Senior Customer Success Manager Jobs in Rialto, CA

WINONICS

Senior Customer Service Rep.

Brea, CA · On-site

$25 - $40/hr

Winonics is seeking an experienced Senior Customer Service Representative to manage customer accounts and coordinate the order process from quote through shipment in a fast-paced PCB manufacturing ...

WINONICS

Senior Customer Service Rep.

Brea, CA · On-site

$25 - $40/hr

Winonics is seeking an experienced Senior Customer Service Representative to manage customer accounts and coordinate the order process from quote through shipment in a fast-paced PCB manufacturing ...

Onsite Computing

IT Technical Account Manager

Corona, CA · On-site

$30 - $36/hr

Certified Customer Success Manager (CCSM) * Combination of the following technical certifications ... Opportunity to grow into senior account management or client success leadership roles * Supportive ...

REXEL

Senior Customer Support Specialist

Anaheim, CA · On-site

The Senior Project Manager owns the relationship with the customer, manages relationships with ... success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA ...

Carmax

Senior Customer Specialist

Norco, CA · On-site

$28.80 - $43.20/hr

Train and mentor associates, fostering development and team success. * Execute strategies to ... Provide management coverage by opening and closing the store as needed. * Perform administrative ...

Carmax

Senior Customer Specialist

Norco, CA

$28.80 - $43.20/hr

Train and mentor associates, fostering development and team success. * Execute strategies to ... Provide management coverage by opening and closing the store as needed. * Perform administrative ...

CarMax, Inc.

Senior Customer Specialist

Norco, CA · On-site

$28.80 - $43.20/hr

Train and mentor associates, fostering development and team success. * Execute strategies to ... Provide management coverage by opening and closing the store as needed. * Perform administrative ...

City of Hesperia

Customer Service Supervisor

Hesperia, CA · On-site

$7.6K - $9.2K/mo

This classification is distinguished from the classifications of Administrative Analyst and Senior Customer Service Representative by the performance of full supervisory responsibility for the ...

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Showing results 21-40

All JobsCustomer Success JobsSenior Customer Success Manager JobsSenior Customer Success Manager Jobs in Rialto, CA

Senior Customer Success Manager information

See Rialto, CA salary details

$40.1K

$94.5K

$172.5K

How much do senior customer success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for senior customer success manager in Rialto, CA is $94,479.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $103,300.00 per year, depending on experience, location, and employer.

What is a senior customer success manager?

A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.

How does a senior customer success manager typically collaborate with other departments to enhance client satisfaction?

Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.

What are the key skills and qualifications needed to thrive as a senior customer success manager, and why are they important?

To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.

What is the difference between Senior Customer Success Manager vs Customer Success Manager?

AspectSenior Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in customer success, leadership skillsBachelor's degree, entry to mid-level customer success experience
Work EnvironmentStrategic planning, team leadership, client relationship managementClient onboarding, support, relationship building
Employer & Industry UsageTech, SaaS, enterprise solutionsTech, SaaS, subscription services
Search & Comparison IntentHigher-level responsibilities, leadership rolesEntry to mid-level customer success roles

The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.

How much does a senior customer success manager earn?

A senior customer success manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies where customer success roles are critical.

What job categories do people searching Senior Customer Success Manager jobs in Rialto, CA look for?

The top searched job categories for Senior Customer Success Manager jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Senior Customer Success Manager jobs?

Cities near Rialto, CA with the most Senior Customer Success Manager job openings:

Senior Customer Success Manager jobs near you
Infographic showing various Senior Customer Success Manager job openings in Rialto, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $94,479 per year, or $45.4 per hour.

Sr. Customer Service Representative

International Window

Corona, CA • On-site

$24 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Immediate opening for our Inside Sales Department for a Window/Door Manufacturing Co.

About the Role

Premier manufacturer of energy-efficient vinyl and aluminum windows and doors seeks an experienced Senior Customer Service Representative to support contractors, builders, dealers, and architects. Handle detailed product inquiries, manage complex orders, resolve issues, and collaborate with sales, production, and shipping in a fast-paced environment.

Key Responsibilities

  • Provide accurate product info on configurations, sizes, glazing, finishes, energy ratings, and specs via phone, email, and portal.
  • Enter and update customer records, orders, and notes in CRM/ERP system accurately.
  • Maintain deep knowledge of vinyl/aluminum product lines, custom options.
  • Partner with Outside Sales to resolve concerns, complaints, change orders, and job-site issues quickly.
  • Coordinate with Production, and Shipping to track lead times, expedite orders, and ensure on-time delivery.
  • Manage escalations (warranties, substitutions, measurements), mentor juniors, and suggest process improvements.

Qualifications

  • 5+ years customer service / inside sales experience, and fenestration background.
  • Ability to build strong relationships with contractors, dealers, builders, and architects.
  • Strong prioritization and multitasking in a deadline-driven setting.
  • Positive, professional demeanor and solid work ethic.
  • Excellent verbal/written communication for explaining technical details.
  • Proficient in Microsoft Office, CRM/ERP (e.g., Salesforce, Epicor), and order systems.
  • Vinyl/aluminum window/door or fenestration experience a significant plus.

Required Skills

  • Accurate data entry & 10-key.
  • Strong math for pricing, square footage, and estimates.
  • Tape measurement reading and plan/spec interpretation.
  • Proven customer service in project-driven environments.
  • Quick learner in changing manufacturing settings.
  • Exceptional attention to detail.

Company Description

International Window is a long-time Manufacturer in the window & door industry. We offer a wide array of products both in aluminum and vinyl. We have authorized dealers that have remained loyal customers for 30 + years and we continue to grow.