Maitrise de Salesforce ou de systemes CRM similaires * Experience avec les logiciels SaaS, les ... Our Customer Success team is a collaborative, driven, global organization devoted to providing ...
Maitrise de Salesforce ou de systemes CRM similaires * Experience avec les logiciels SaaS, les ... Our Customer Success team is a collaborative, driven, global organization devoted to providing ...
The opportunity As Unity's Industry suite scales, we need a data driven, Digital Customer Success Manager to help build the next iteration of the scaled motion. This isn't a high touch relationship ...
The opportunity As Unity's Industry suite scales, we need a data driven, Digital Customer Success Manager to help build the next iteration of the scaled motion. This isn't a high touch relationship ...
... PSPs, customer service representatives, etc.)in managing challenging clinical alignment. Partners with cross-functional teams to improve clinical onboarding processes and drive provider * Cross ...
... PSPs, customer service representatives, etc.)in managing challenging clinical alignment. Partners with cross-functional teams to improve clinical onboarding processes and drive provider * Cross ...
SAP Finance & Spend Management (F&S) : connaissances dans les domaines clés tels que la ... SAP Academy for Customer Success est un programme de développement global conçu pour les ...
SAP Finance & Spend Management (F&S) : connaissances dans les domaines clés tels que la ... SAP Academy for Customer Success est un programme de développement global conçu pour les ...
The Senior CSM is responsible for the overall success of and relationship between the Customer ... Manage product quality issues as needed. * Engage as needed in the case management process to ...
The Senior CSM is responsible for the overall success of and relationship between the Customer ... Manage product quality issues as needed. * Engage as needed in the case management process to ...
The Client Success Manager is central to the successful delivery of Oracle managed services. By owning the client relationship, enforcing governance and ticket discipline, applying hands-on EPM or ER ...
New
The Client Success Manager is central to the successful delivery of Oracle managed services. By owning the client relationship, enforcing governance and ticket discipline, applying hands-on EPM or ER ...
New
Rather than managing day-to-day onboarding delivery, you'll focus on identifying opportunities to ... Working closely with Regional Onboarding teams, Product, Customer Success, Sales, Revenue ...
Quick apply
Rather than managing day-to-day onboarding delivery, you'll focus on identifying opportunities to ... Working closely with Regional Onboarding teams, Product, Customer Success, Sales, Revenue ...
UNCAGE YOUR AMBITION as a Customer Success Specialist We are FlightHub Group , an ambitious team of ... In this role, you will be responsible for managing all incoming requests related to pricing ...
UNCAGE YOUR AMBITION as a Customer Success Specialist We are FlightHub Group , an ambitious team of ... In this role, you will be responsible for managing all incoming requests related to pricing ...
... and CRM to follow up, set appointments, and keep deals moving • Hit weekly and monthly volume ... success in automotive or high-ticket sales (or strong desire to learn fast) • Polished ...
... and CRM to follow up, set appointments, and keep deals moving • Hit weekly and monthly volume ... success in automotive or high-ticket sales (or strong desire to learn fast) • Polished ...
They collaborate with Sales, Product, and Customer Success teams to drive customer satisfaction ... Co-manage the reference program and leverage the repository of customer ROI studies and use cases ...
They collaborate with Sales, Product, and Customer Success teams to drive customer satisfaction ... Co-manage the reference program and leverage the repository of customer ROI studies and use cases ...
Partner with Customer Success Managers (CSMs) and Technical Adoption Specialists (TASs) to execute customer success plans and deliver an exceptional Customer Technical Success experience.
Partner with Customer Success Managers (CSMs) and Technical Adoption Specialists (TASs) to execute customer success plans and deliver an exceptional Customer Technical Success experience.
Account Executive - SAP Next Gen - Academy for Customer Success - Montreal (Hybrid)
Montreal, QC · Hybrid
Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account ... SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing ...
Account Executive - SAP Next Gen - Academy for Customer Success - Montreal (Hybrid)
Montreal, QC · Hybrid
Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account ... SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing ...
Account Executive - SAP Next Gen - Academy for Customer Success - Montreal (Hybrid)
Montreal, QC · Hybrid
Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account ... SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing ...
Account Executive - SAP Next Gen - Academy for Customer Success - Montreal (Hybrid)
Montreal, QC · Hybrid
Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account ... SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing ...
In the Senior Major & Strategic Account Executive - Customer Success Advisor role, you will manage high-profile strategic accounts, leveraging your deep understanding of business and client needs to ...
In the Senior Major & Strategic Account Executive - Customer Success Advisor role, you will manage high-profile strategic accounts, leveraging your deep understanding of business and client needs to ...
In the Senior Major & Strategic Account Executive - Customer Success Advisor role, you will manage high-profile strategic accounts, leveraging your deep understanding of business and client needs to ...
In the Senior Major & Strategic Account Executive - Customer Success Advisor role, you will manage high-profile strategic accounts, leveraging your deep understanding of business and client needs to ...
In the Senior Major & Strategic Account Executive - Customer Success Advisor role, you will manage high-profile strategic accounts, leveraging your deep understanding of business and client needs to ...
In the Senior Major & Strategic Account Executive - Customer Success Advisor role, you will manage high-profile strategic accounts, leveraging your deep understanding of business and client needs to ...
Demonstrate success in a target-based performance environment, as well as contribute positively to ... management and private banking, corporate and investment banking, and capital markets. At ...
Demonstrate success in a target-based performance environment, as well as contribute positively to ... management and private banking, corporate and investment banking, and capital markets. At ...
Collaborer etroitement avec les autres membres de la FDT, Produit, GTM, Customer Success et les equipes Agent Dev. * Maitriser et integrer de maniere proactive les outils d'intelligence artificielle ...
Collaborer etroitement avec les autres membres de la FDT, Produit, GTM, Customer Success et les equipes Agent Dev. * Maitriser et integrer de maniere proactive les outils d'intelligence artificielle ...
Le lendemain, tu organiseras un événement de réseautage, optimiseras notre CRM ou contribueras au lancement d'un nouveau produit. Si tu es du genre à voir ce qui doit être fait avant même qu'on ...
New
Le lendemain, tu organiseras un événement de réseautage, optimiseras notre CRM ou contribueras au lancement d'un nouveau produit. Si tu es du genre à voir ce qui doit être fait avant même qu'on ...
New
As a Senior Enterprise Account Manager at Coveo, you'll grow and elevate a portfolio of high-value ... Collaborate cross-functionally with Customer Success, Marketing, Product, Renewals, and Support to ...
Quick apply
As a Senior Enterprise Account Manager at Coveo, you'll grow and elevate a portfolio of high-value ... Collaborate cross-functionally with Customer Success, Marketing, Product, Renewals, and Support to ...
Senior Customer Success Manager information
What is a senior customer success manager?
A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.
How does a senior customer success manager typically collaborate with other departments to enhance client satisfaction?
Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.
What are the key skills and qualifications needed to thrive as a senior customer success manager, and why are they important?
To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.
What is the difference between Senior Customer Success Manager vs Customer Success Manager?
| Aspect | Senior Customer Success Manager | Customer Success Manager |
|---|---|---|
| Required Credentials | Bachelor's degree, experience in customer success, leadership skills | Bachelor's degree, entry to mid-level customer success experience |
| Work Environment | Strategic planning, team leadership, client relationship management | Client onboarding, support, relationship building |
| Employer & Industry Usage | Tech, SaaS, enterprise solutions | Tech, SaaS, subscription services |
| Search & Comparison Intent | Higher-level responsibilities, leadership roles | Entry to mid-level customer success roles |
The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.
How much does a senior customer success manager earn?
A senior customer success manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies where customer success roles are critical.
What job categories do people searching Senior Customer Success Manager jobs in Quebec look for?
The top searched job categories for Senior Customer Success Manager jobs in Quebec are:
What cities in Quebec are hiring for Senior Customer Success Manager jobs?
Cities in Quebec with the most Senior Customer Success Manager job openings:
Autodesk rating
9.1
Based on 8 frontline employees who took The Breakroom Quiz
25th of 245 rated software companies
Job description
Job Requisition ID #
English posting follows.
26WD100110, Conseiller en reussite client, AEC - Francophone
Apercu du Poste
En tant que conseiller en reussite client, vous collaborerez avec les equipes chargees des comptes, les partenaires de distribution et les commerciaux afin d'aider les clients a tirer pleinement parti de leurs solutions Autodesk. Votre sens aigu des affaires, votre curiosite naturelle et votre capacite a identifier rapidement les besoins des clients vous permettront de creer des experiences marquantes tout au long du parcours client, tout en contribuant a definir les meilleures pratiques en interne.
Notre equipe de reussite client est une structure collaborative, dynamique et internationale qui se consacre a offrir des experiences d'exception a nos clients. Nous nous engageons a aider nos clients a tirer le meilleur parti de leurs solutions Autodesk afin qu'ils atteignent leurs objectifs commerciaux et qu'ils nous restent fideles. En tant que membre de l'equipe, vous aurez toute latitude pour remettre en question le statu quo, diriger par l'influence et definir comment nous mesurons notre succes.
Responsabilites
Etablir des relations solides avec les clients grace a une approche proactive et a un engagement actif, afin d'aligner les fonctionnalites des produits sur les objectifs des clients.
Mettre en place et executer des strategies avancees d'integration et d'adoption pour accroitre la valeur client et l'utilisation des produits
Identifier et accompagner les comptes a risque en utilisant de solides competences en matiere d'analyse et de conseil afin d'eliminer les risques et de les remettre sur la voie du succes
Collaborer de maniere transversale avec les equipes commerciales, les partenaires de distribution, le support et les services afin de faire progresser les clients vers leurs objectifs cles
Offrir une experience de haute qualite qui renforce la satisfaction et la fidelite des clients
Identifier et exploiter les opportunites d'approfondir la relation client grace a la mise en valeur de la valeur ajoutee et a des conversations strategiques
Qualifications Minimales
4 a 7 ans d'experience dans la reussite client, la gestion de comptes ou un poste similaire en contact direct avec la clientele
Experience averee dans le travail en autonomie tout en generant un impact mesurable
Experience dans la gestion de collaborations transversales complexes avec des parties prenantes internes et externes
Maitrise de Salesforce ou de systemes CRM similaires
Experience avec les logiciels SaaS, les logiciels bases sur le cloud ou les modeles economiques par abonnement
Connaissance des secteurs d'activite des clients d'Autodesk (AEC, MFG, M&E)
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26WD100110, Customer Success Advisor, AEC - French Speaking
Position Overview
AsaCustomer SuccessAdvisoryou'llcollaborate with Account teams, Channel Partners, and Sales Representatives to help customers fully realize the value of their Autodesk solutions. Your strong business acumen,curiositymindset, and ability to quicklyidentifycustomer needs will allow you to create impactful experiences across the customer journey-while also shaping internal best practices.
Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiencesforour customers.We'rededicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty.As a team member,you'llbe empowered to challenge the status quo, lead through influence, and shape how we scale success.
Responsibilities
Build strong customer relationships through proactive outreach and engagementtoalign product capabilities with customerobjectives.
Establishand execute advanced onboarding and adoption strategies to increase customer value and product usage
Identifyand engageat-risk accountsby using strong discovery and consultative skillsto removerisk and realign them to success
Collaborate cross-functionally with Sales, Channel Partners, Support, and Services to drive customer milestones
Delivera high-quality experience that deepens customer satisfaction and loyalty
Uncover and act on opportunities to expand customer relationship through value discovery and strategic conversations
Minimum Qualifications
4-7 years in Customer Success, Account Management, or a related customer-facing role
Proventrack recordof working independently whiledrivingmeasurable impact
Experience navigating complex, cross-functional collaboration with internal and external stakeholders
Proficiencyin Salesforce or similar CRM systems
Experience with SaaS, cloud-based software, or subscription business models
Familiarity with Autodesk customer industries (AEC, MFG, M&E)
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
About Autodesk
Sourced by ZipRecruiter
Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. For more information visit autodesk.com or follow @autodesk.
Industry
Software development
Company size
10,000+ Employees
Headquarters location
San Rafael, CA, US
Year founded
1982