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Senior Customer Success Manager Edtech Jobs in Silver Spring, MD

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

Citian

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

  • Dental

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

Citian

Customer Success Manager

Washington, DC

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

Genlogs

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

SailPoint Technologies

Customer Success Manager

Washington, DC · On-site

$59K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager The SailPoint customer success team champions helping our customers get ... Provide strategic updates on clients' performance to SailPoint Senior Management. Provide regular ...

Amazon

Sr Account Manager, EdTech

Arlington, VA

Key job responsibilities Collaborate across all levels of the customer's organization, from C-suite ... Success in this role requires creative systems thinking and the ability to build relationships ...

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All JobsCustomer Success Edtech JobsSenior Customer Success Manager Edtech JobsSenior Customer Success Manager Edtech Jobs in Silver Spring, MD

Senior Customer Success Manager Edtech information

See Silver Spring, MD salary details

$46.5K

$106.3K

$125.6K

How much do senior customer success manager edtech jobs pay per year?

As of Aug 19, 2026, the average yearly pay for senior customer success manager edtech in Silver Spring, MD is $106,307.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,800.00 and $120,400.00 per year, depending on experience, location, and employer.

What does a senior customer success manager do in Edtech?

A Senior Customer Success Manager in Edtech is responsible for ensuring that educational institutions or clients effectively implement and benefit from educational technology products or services. They work closely with clients to understand their goals, provide onboarding, training, and ongoing support, and act as a liaison between the customer and product teams. Their main objective is to maximize customer satisfaction, drive product adoption, and help clients achieve educational outcomes, ultimately reducing churn and fostering long-term partnerships.

What are the key skills and qualifications needed to thrive as a senior customer success manager in Edtech?

To thrive as a Senior Customer Success Manager in Edtech, you need expertise in client relationship management, a strong understanding of educational technology solutions, and typically a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is highly valuable. Exceptional communication, problem-solving abilities, and a proactive approach distinguish top performers in this role. These skills and qualities are critical for driving customer satisfaction, retention, and successful adoption of Edtech products in educational institutions.

How does a senior customer success manager in Edtech typically collaborate with product and engineering teams to improve customer experience?

As a Senior Customer Success Manager in EdTech, you will frequently serve as the voice of the customer within the organization. This means regularly gathering feedback from clients and translating their needs into actionable insights for product and engineering teams. You may participate in cross-functional meetings, prioritize feature requests, and help troubleshoot technical issues impacting user experience. This collaborative approach ensures the platform evolves in ways that directly benefit customers, while also helping you build strong internal relationships and deepen your understanding of the product lifecycle.

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For Senior Customer Success Manager Edtech jobs in Silver Spring, MD, the most frequently searched job titles are:

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Senior Customer Success Manager Edtech jobs near you
Infographic showing various Senior Customer Success Manager Edtech job openings in Silver Spring, MD as of June 2026, with employment types broken down into 72% Full Time, 16% Part Time, 2% Temporary, and 10% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $106,307 per year, or $51.1 per hour.

Customer Success Manager

Education Week

Bethesda, MD • Hybrid

$56K - $63K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 6 days ago

Job description

Customer Success Manager
Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team.
Job Summary
The Customer Success Manager sits at the intersection of customer success, support, and lifecycle marketing, ensuring institutional subscribers successfully onboard, actively engage, and realize ongoing value from their subscriptions. This role serves as the primary point of contact for group accounts—including schools, districts, universities, and organizations—guiding them from onboarding through renewal.
Working cross-functionally with sales, marketing, editorial, analytics, and product teams, you will drive retention, engagement, and growth by combining relationship management with data-driven marketing strategies. Success in this role requires balancing hands-on customer support with proactive efforts to increase adoption, satisfaction, and long-term value.
This full-time hybrid position is based in Education Week's Bethesda, MD., office in the Washington D.C. metro area. Candidates must be able to work in the Bethesda, MD. office or willing to relocate. The starting annual salary range for this position is $56,500 - $63,000, plus bonus.
Responsibilities
  • Serve as the primary point of contact for institutional customers, including schools, districts, universities, and organizations
  • Ensure that customers find ongoing value in our content by:
    • Leading onboardings for new group accounts, including account setup, administrator training, and usage guidance
    • Monitoring account health, identifying at-risk customers, and implementing engagement and retention strategies
    • Managing and resolving customer inquiries and issues in a timely manner
    • Creating and maintaining customer resources such as FAQs, guides, and best practices to improve experience and scalability
    • Designing and executing lifecycle marketing campaigns showcasing content tailored to the audience, including onboarding, engagement, and renewal email communications
  • Track and analyze engagement metrics (e.g., usage, logins, email performance) and recommend improvements
  • Support customer retention efforts and help improve renewal rates
  • Identify upsell and cross-sell opportunities, such as additional seats or expanded offerings
  • Manage cancellation requests by understanding customer needs and identifying opportunities to retain accounts
  • Advocate for customer needs internally and share insights across teams
  • Maintain accurate records of customer interactions and account activity in Salesforce
  • Contribute to forecasting, planning, and process improvements for customer success efforts
  • Participate in meetings and cross-functional initiatives to support organizational priorities
  • Perform additional duties as needed to support team and organizational goals

Qualifications
  • Bachelor’s degree and 2–3 years of experience in customer success, lifecycle marketing, or subscription growth (or equivalent experience).
  • Experience working with institutional or B2B/B2B2C customers.
  • Strong communication skills, with the ability to create content and present to internal and external audiences.
  • Analytical mindset with experience using CRM, marketing, and analytics tools to drive decisions.
  • Ability to balance reactive support with proactive engagement strategies.
  • Strong organizational skills and ability to manage multiple priorities.
  • Proficiency in Microsoft Office and willingness to learn new technologies.
  • Commitment to diversity, equity, and inclusion and alignment with Education Week’s mission.
Preferred Qualifications
  • Familiarity with nonprofit journalism, education audiences, or mission-driven organizations.
  • Experience with subscription platforms or access systems.
  • Experience with webinars, training, or customer education.
About Education Week
Education Week (www.edweek.org), America’s most trusted source of K-12 education news, analysis, and opinion, is a digital-first news operation that is dedicated to raising the level of awareness and understanding among professionals and the public of important issues in American education. A leading authority in an ever-evolving space, we bring over four decades of experience to our journalism and research without bias or agenda.
Editorial Projects in Education (EPE), is a non-profit media organization that serves the nation’s leading K-12 policymakers, educators, researchers, marketers and other influencers with informed, independent, and highly respected journalism and research, with the goal of improving U.S. K-12 education, At Education Week, we believe that an equitable – and excellent –education for all students is possible, and we empower the field to make it a reality.
Benefits
Education Week is a vibrant workplace that is conveniently located in the heart of downtown Bethesda, MD right outside of Washington, DC. We offer a competitive salary and benefits package including health and dental insurance, a 401(k), PTO, and tuition assistance. We value innovation, leadership, diversity, and forward-thinking, and provide a friendly, intellectual, challenging work environment where employees can thrive and grow professionally. As such, Education Week is an equal opportunity employer.
Our Mission amp; Culture
We are principled. We are welcoming. We are passionate. We are expert.
We value our staff and applicants and invite you to apply today at https://edweek.org/careers.
Things To Know
  • This job is covered under the terms of a collective bargaining agreement with the Washington-Baltimore News Guild, CWA Local 32035.
  • We utilize E-Verify as part of our hiring process.
  • Education Week is unable to sponsor applicants for work visas at this time.

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