Customer Success Manager
OR · On-site +1
About the Role As a Customer Success Manager, you will be primarily responsible for partnering with Typeform's Enterprise customers to help them achieve their business goals. You'll work with new ...
Customer Success Manager
OR · On-site +1
About the Role As a Customer Success Manager, you will be primarily responsible for partnering with Typeform's Enterprise customers to help them achieve their business goals. You'll work with new ...
Customer Success Manager
OR · On-site +1
Job Details The Customer Success Manager builds strong, strategic partnerships with a defined group of clients, ensuring they achieve maximum value from the InvoiceCloud platform. As the primary ...
Customer Success Manager
OR · On-site +1
Job Details The Customer Success Manager builds strong, strategic partnerships with a defined group of clients, ensuring they achieve maximum value from the InvoiceCloud platform. As the primary ...
Customer Success Manager
OR · On-site +1
We're seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them achieve their Talent and Workforce goals using the Lifted platform. This role is ideal for a ...
Customer Success Manager
OR · On-site +1
We're seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them achieve their Talent and Workforce goals using the Lifted platform. This role is ideal for a ...
Principal Customer Success Manager
OR · On-site +1
Department: Strategic Customer Success The Strategic Customer Success team is responsible for ... Identify, establish, and build deep relationships with current and potential senior stakeholders ...
Principal Customer Success Manager
OR · On-site +1
Department: Strategic Customer Success The Strategic Customer Success team is responsible for ... Identify, establish, and build deep relationships with current and potential senior stakeholders ...
Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high-performing Customer Success teams that drive customer adoption, retention, value realization, and overall ...
Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high-performing Customer Success teams that drive customer adoption, retention, value realization, and overall ...
Customer Success Manager
OR · On-site +1
What You're About * 5+ years in Customer Success, Account Management, or Technical Account Management- ideally in Application security or DevSecOps. * Strong familiarity with the SDLC and developer ...
Customer Success Manager
OR · On-site +1
What You're About * 5+ years in Customer Success, Account Management, or Technical Account Management- ideally in Application security or DevSecOps. * Strong familiarity with the SDLC and developer ...
Customer Success Manager
Lake Oswego, OR · On-site
Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? In this high ...
Customer Success Manager
Lake Oswego, OR · On-site
Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? In this high ...
Customer Success Manager
Portland, OR · On-site
The Customer Success Manager (CSM) is responsible for a portfolio of customer accounts and leverages product expertise and a practitioner's lens to align account strategy with business outcomes. The ...
Customer Success Manager
Portland, OR · On-site
The Customer Success Manager (CSM) is responsible for a portfolio of customer accounts and leverages product expertise and a practitioner's lens to align account strategy with business outcomes. The ...
Customer Success Manager
OR · On-site
... customer success using industry best practises for SaaS - You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email ...
Customer Success Manager
OR · On-site
... customer success using industry best practises for SaaS - You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email ...
Enterprise Customer Success Manager
OR · On-site +1
$105K - $120K/yr
We are seeking an experienced, senior-level Customer Success Manager to own and grow a portfolio of innovative healthcare delivery organizations. What You'll Do Strategic Account Ownership Serve as ...
Enterprise Customer Success Manager
OR · On-site +1
$105K - $120K/yr
We are seeking an experienced, senior-level Customer Success Manager to own and grow a portfolio of innovative healthcare delivery organizations. What You'll Do Strategic Account Ownership Serve as ...
Customer Success Manager
OR · On-site +1
This role is part ofSymbotic'sCustomer Operations Success organization, which ensures our systems deliver real, sustained performance in live customer environments. Working at the intersection of ...
Customer Success Manager
OR · On-site +1
This role is part ofSymbotic'sCustomer Operations Success organization, which ensures our systems deliver real, sustained performance in live customer environments. Working at the intersection of ...
As part of our fast growing pace, we are currently looking for a Senior Customer Success Manager . The candidate for this role will manage post-sale Customer relationships including building customer ...
As part of our fast growing pace, we are currently looking for a Senior Customer Success Manager . The candidate for this role will manage post-sale Customer relationships including building customer ...
Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...
Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...
Associate Customer Success Manager
OR · On-site +1
Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison between the customer and Five9 to address customer ...
Associate Customer Success Manager
OR · On-site +1
Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison between the customer and Five9 to address customer ...
Business Customer Success Manager
$72K - $128K/yr
Job Requisition ID # 26WD99167 Position Overview The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk'sBusiness Plan customers. This ...
Business Customer Success Manager
$72K - $128K/yr
Job Requisition ID # 26WD99167 Position Overview The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk'sBusiness Plan customers. This ...
For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...
For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...
Business Customer Success Manager
Portland, OR · On-site
$72K - $128K/yr
Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles * Demonstrated ability to uncover customer business challenges and align solutions ...
Business Customer Success Manager
Portland, OR · On-site
$72K - $128K/yr
Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles * Demonstrated ability to uncover customer business challenges and align solutions ...
Strategic Customer Success Manager
OR · On-site +1
About the role As a Strategic Customer Success Manager , you will serve as a trusted advisor to our most complex, global enterprise customers. You will lead the post-sale customer journey, driving ...
Strategic Customer Success Manager
OR · On-site +1
About the role As a Strategic Customer Success Manager , you will serve as a trusted advisor to our most complex, global enterprise customers. You will lead the post-sale customer journey, driving ...
Customer Success Mgr
OR · On-site +1
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the ...
Customer Success Mgr
OR · On-site +1
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the ...
Customer Success Manager, Forma
Portland, OR · On-site
$68K - $122K/yr
Reporting to the North American Manager of Customer Success for Architecture, Engineering, Owner, and Manufacturing (AEOM), you will be the strategic driver for product adoption and expansion within ...
Customer Success Manager, Forma
Portland, OR · On-site
$68K - $122K/yr
Reporting to the North American Manager of Customer Success for Architecture, Engineering, Owner, and Manufacturing (AEOM), you will be the strategic driver for product adoption and expansion within ...
Senior Customer Success Manager Edtech information
What does a senior customer success manager do in Edtech?
A Senior Customer Success Manager in Edtech is responsible for ensuring that educational institutions or clients effectively implement and benefit from educational technology products or services. They work closely with clients to understand their goals, provide onboarding, training, and ongoing support, and act as a liaison between the customer and product teams. Their main objective is to maximize customer satisfaction, drive product adoption, and help clients achieve educational outcomes, ultimately reducing churn and fostering long-term partnerships.
What are the key skills and qualifications needed to thrive as a senior customer success manager in Edtech?
To thrive as a Senior Customer Success Manager in Edtech, you need expertise in client relationship management, a strong understanding of educational technology solutions, and typically a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is highly valuable. Exceptional communication, problem-solving abilities, and a proactive approach distinguish top performers in this role. These skills and qualities are critical for driving customer satisfaction, retention, and successful adoption of Edtech products in educational institutions.
How does a senior customer success manager in Edtech typically collaborate with product and engineering teams to improve customer experience?
As a Senior Customer Success Manager in EdTech, you will frequently serve as the voice of the customer within the organization. This means regularly gathering feedback from clients and translating their needs into actionable insights for product and engineering teams. You may participate in cross-functional meetings, prioritize feature requests, and help troubleshoot technical issues impacting user experience. This collaborative approach ensures the platform evolves in ways that directly benefit customers, while also helping you build strong internal relationships and deepen your understanding of the product lifecycle.
What are popular job titles related to Senior Customer Success Manager Edtech jobs in Oregon?
For Senior Customer Success Manager Edtech jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Senior Customer Success Manager Edtech jobs in Oregon look for?
The top searched job categories for Senior Customer Success Manager Edtech jobs in Oregon are:
What cities in Oregon are hiring for Senior Customer Success Manager Edtech jobs?
Cities in Oregon with the most Senior Customer Success Manager Edtech job openings:
Customer Success Manager
OR • On-site, Remote
Typeform
Full-time
Re-posted 5 days ago
Job description
We're especially excited to hire someone based in the ET Timezone, where we're looking to grow our presence.
About the TeamThe Customer Success Team is focused on helping Enterprise customers explore what's possible with Typeform. We work with our Enterprise customers throughout their lifecycle to ensure that they are using Typeform to their fullest potential. By proactively engaging our customers in different lifecycle stages, we maintain the role of trusted advisor and work with our Enterprise customers to continue to grow with our tools.
Ultimately, we believe that Typeform can empower our customers to build meaningful relationships with their team members and customers alike. That mindset drives us as we seek to enable mission critical processes for our customers, and maintain a strong core relationship.
About the RoleAs a Customer Success Manager, you will be primarily responsible for partnering with Typeform's Enterprise customers to help them achieve their business goals. You'll work with new customers who have purchased our Enterprise plan, as well as existing customers that have upgraded, driving activation, continued adoption, retention, and creating lasting partnerships.
As a product and customer specialist, you will provide recommendations, identify potential obstacles, and utilize internal tools to proactively identify opportunities for customers to expand their use cases. You will drive results through product training, education, use case exploration, and risk prevention and mitigation, in order to continually improve and impact the customer experience.
You'll be a great fit for this role, if you are curious, creative, enjoy problem solving, helping customers discover new opportunities,analyzing data, and find satisfaction in iterating on and improving processes
- Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals
- Introduce new opportunities to expand usage and optimize client experiences
- Use internal tools to monitor customer health, usage metrics, and progress
- Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts
- Identify expansion opportunities and negotiate and close renewals
- Deliver account reviews and information around trends to leadership and cross functional teams
- Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.
- Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company
- Easily builds rapport with customers and team members
- A proven track record of expansions and renewals
- Process-driven and analytical
- Can identify and communicate trends in their book of business
- Strong written and verbal communication skills
- Ability to breakdown and communicate technical terminology in a non-technical manner
- A passion for delivering the quality level of service
- Natural curiosity and enthusiasm
- A team-focused, collaborative instinct
- Flexible, open to change, and a sense of humor never hurts!
- You're excited about the tools
- Time and work management skills to prioritize customer engagements and requests
- Previous experience working in a fast-paced organization