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Senior Customer Success Engineer Jobs in Springfield, OR

Andritz

Design Engineer

Eugene, OR · On-site

... customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our ...

Aperia Technologies

Solutions Engineer, Remote

Eugene, OR · On-site

$120K - $140K/yr

... customer use cases and ensure technical success. * Build advanced analytical models using SQL ... A degree in Engineering, Business administration or related field required. * 3+ years of ...

Burton Mill Solutions

Category Buyer

Springfield, OR · On-site

$65/hr

This role plays a pivotal part in supporting our commitment to customer success and supply chain performance. Position Summary The Category Buyer is responsible for managing and optimizing assigned ...

Stellantis

Resident Engineer

Eugene, OR · On-site

$99K - $127K/yr

... communicate customer demands to all groups involved to ensure organizational success * Provide ... Engineer process variation reduction * Employ advanced problem-solving expertise to correct ...

Stellantis

Resident Engineer

Eugene, OR

$99K - $127K/yr

... communicate customer demands to all groups involved to ensure organizational success * Provide ... Engineer process variation reduction * Employ advanced problem-solving expertise to correct ...

Entek

Controls Engineer

Lebanon, OR

$89K - $115K/yr

... engineering services to provide our ... customers with excellent products and services worldwide. Our success is fueled by consistently ...

Lane County, OR

Programmer and Systems Analyst, Senior

OR · On-site

$47.19 - $63.06/hr

... Senior Programmer and Systems Analyst to support PeopleSoft development, administration, and ... We are dedicated to helping our customers meet their business needs through excellent customer ...

Market of Choice

Senior Accountant

Eugene, OR · On-site

$75K - $94K/yr

... success of the position. The ideal candidate will possess: Experience of at least 1-2 years in a ... Strong customer service and communication skills. High levels of confidentiality, integrity, and ...

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All JobsCustomer Success Engineer JobsSenior Customer Success Engineer JobsSenior Customer Success Engineer Jobs in Springfield, OR

Senior Customer Success Engineer information

See Springfield, OR salary details

$61.6K

$131K

$189.9K

How much do senior customer success engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for senior customer success engineer in Springfield, OR is $130,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,200.00 and $148,500.00 per year, depending on experience, location, and employer.

What is a senior customer success engineer?

A Senior Customer Success Engineer is a professional who works closely with customers to ensure they achieve maximum value from a company's technical products or services. They act as a bridge between the customer and the engineering or product teams, helping to resolve technical issues, provide product guidance, and advocate for customer needs. In addition to troubleshooting, they often lead onboarding and training sessions, offer strategic advice, and help optimize the customer experience. Their goal is to drive customer satisfaction, retention, and long-term success.

What does a senior customer success engineer do?

A senior customer success engineer is responsible for ensuring customer satisfaction by providing technical support, onboarding, and training on a company's products or services. They troubleshoot complex issues, collaborate with sales and product teams, and often use tools like CRM and support platforms to manage customer relationships and improve retention.

How does a senior customer success engineer typically collaborate with cross-functional teams to resolve complex client issues?

Senior Customer Success Engineers often work closely with product, engineering, and sales teams to address and resolve multifaceted client challenges. They serve as the primary technical contact for customers, gathering detailed feedback and troubleshooting issues that may require input from multiple departments. By facilitating communication between the client and internal teams, they ensure that solutions are both technically sound and aligned with customer goals. This collaborative approach not only helps in resolving immediate concerns but also contributes to product improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as a senior customer success engineer?

To thrive as a Senior Customer Success Engineer, you need strong technical expertise in relevant software or platforms, a background in engineering or computer science, and experience in customer-facing roles. Familiarity with CRM systems, ticketing platforms, APIs, and industry certifications such as Salesforce or AWS can be highly beneficial. Exceptional problem-solving, communication, and relationship-building skills help you proactively address client needs and foster long-term partnerships. These skills and qualities are crucial for ensuring client satisfaction, driving product adoption, and delivering measurable value to both customers and the business.

What is the difference between Senior Customer Success Engineer vs Customer Success Manager?

AspectSenior Customer Success EngineerCustomer Success Manager
Primary FocusTechnical support, product onboarding, and issue resolutionCustomer relationship management, retention, and upselling
Required SkillsTechnical expertise, product knowledge, troubleshootingCommunication, relationship building, account management
Work EnvironmentTechnical teams, product development, supportSales, account management, customer success teams
Common CertificationsTechnical certifications (e.g., cloud, software)Customer success or account management certifications

While both roles aim to ensure customer satisfaction, the Senior Customer Success Engineer primarily handles technical support and product issues, whereas the Customer Success Manager focuses on building relationships and driving customer retention. Understanding these differences helps organizations assign the right responsibilities and candidates for each role.

What job categories do people searching Senior Customer Success Engineer jobs in Springfield, OR look for? The top searched job categories for Senior Customer Success Engineer jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Senior Customer Success Engineer jobs? Cities near Springfield, OR with the most Senior Customer Success Engineer job openings:
Senior Customer Success Engineer jobs near you

Senior Software Engineer, Core Experiences - Eugene, OR, USA

Speechify

Eugene, OR • On-site, Remote

$123K - $162K/yr

Full-time

Re-posted 21 days ago

Job description

Mission

Speechify is the easiest way to listen to the world's information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we're doing for audio information. And whatever we're doing seems to be working. We're #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify's product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You'll Do

  • Collaborate with Speechify's Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
  • Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
  • Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

  • Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
  • Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
  • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
  • Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
  • Preferred Tech Stack:
    • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
    • Prior experience with GCP is a plus

What We Offer

  • A fast-growing environment where you can help shape the company and product.
  • An entrepreneurial-minded team that supports risk, intuition, and hustle.
  • A hands-off management approach so you can focus and do your best work.
  • An opportunity to make a big impact in a transformative industry.
  • Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
  • Opportunity to work on a life-changing product that millions of people use.
  • Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
  • Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience

Think you're a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don't forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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