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Senior Customer Service Representative Jobs in San Ramon, CA

Pool Company

Customer Service Representative

Menlo Park, CA · On-site

$18.75 - $25.75/hr

Customer Service Representative The Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge ...

Trescal

Customer Service Representative

San Jose, CA · On-site

$18.75 - $25.50/hr

Customer Service Representative Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.

Aviso, LLC

Customer Service Rep

Fremont, CA · On-site

$27.85/hr

Position Overview We are seeking a reliable, detail-oriented Customer Service Representative to ... Side-by-side shadowing with senior representatives to learn our specific market workflows. * Hands ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in San Ramon, CA

Senior Customer Service Representative information

See San Ramon, CA salary details

$13

$25

$39

How much do senior customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for senior customer service representative in San Ramon, CA is $25.79, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.46 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in San Ramon, CA?

The most popular types of Customer Service Representative jobs in San Ramon, CA are:

What are popular job titles related to Senior Customer Service Representative jobs in San Ramon, CA?

For Senior Customer Service Representative jobs in San Ramon, CA, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in San Ramon, CA look for?

The top searched job categories for Senior Customer Service Representative jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Senior Customer Service Representative jobs?

Cities near San Ramon, CA with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,635 per year, or $25.8 per hour.

Customer Service Representative

Fortiss LLC / Parkwest Casinos

Livermore, CA • On-site

$16.90/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Overview
Are you an outgoing, dynamic individual, passionate about hospitality?
Parkwest Casino is looking for an enthusiastic, motivated Customer Service Representative to join our team and make a real difference in our guest's experience! The Customer Service Representative leads employees on the casino floor by creating efficient and fair dealer rotations, enforcing established on table policies and procedures, and demonstrates exemplary customer service to our guests. This position is the perfect opportunity for a confident experienced individual with a great understanding of casino floor operations. Think you have what it takes to make this casino thrive? Then check this out!
Responsibilities
  1. A successful Customer Service Representative will be able to establish and change (lower and rise) betting limits to maximize on table game revenue.
  2. As a Customer Service Representativeyou will understand when and why to open tables.
  3. Customer Service Representative are expected to learn all Park West Casino house rules, policies and procedures.
  4. As a Customer Service Representative you should be able to maintain the integrity of all offered games by making consistent table rulings in the best interest of the game.
  5. Guest service is of the utmost importance. We take pride in our guests and the service we give them on a daily basis. We hope that with your help we can reach the next level of customer service.

Qualifications
  • High school diploma, G.E.D., or equivalent.
  • Open availability. Must be able to work evenings, weekends and holidays.
  • MUST BE 21 YEARS OLD!!!
  • Must provide evidence of employment eligibility in the U.S.
  • Must be able to pass a mandatory drug test, criminal background and credit check.
Physical and mental requirements
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations that do not present an undue hardship will be made to enable individuals with disabilities to perform the essential functions.
  • Required to stand and walk short distances upwards of two or three hours at a time.
  • Regularly required to see, talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
  • Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Work environment
The work environment described here is representative of what a team member will encounter while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Team members may be exposed to smoking by customers in areas where smoking is permitted.
  • The noise level in the work environment is usually moderate.

Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.
This above job description is representative of the duties and responsibilities of the position but may not be inclusive of every aspect of the position.
EEO Statement
Parkwest Casino is an equal opportunity employer. All employment decisions are made without regard to race (including hair texture and protective hair styles), color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding Team Member wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws.
Min
USD $16.90/Hr.
Max
USD $16.90/Hr.

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