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Senior Customer Service Representative Jobs in San Ramon, CA

Trescal

Customer Service Representative

San Jose, CA · On-site

$18.75 - $25.50/hr

Customer Service Representative Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.

Pool Company

Customer Service Representative

Menlo Park, CA · On-site

$18.75 - $25.75/hr

Customer Service Representative The Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge ...

Aviso, LLC

Customer Service Rep

Fremont, CA · On-site

$27.85/hr

Position Overview We are seeking a reliable, detail-oriented Customer Service Representative to ... Side-by-side shadowing with senior representatives to learn our specific market workflows. * Hands ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in San Ramon, CA

Senior Customer Service Representative information

See San Ramon, CA salary details

$13

$25

$39

How much do senior customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for senior customer service representative in San Ramon, CA is $25.79, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.46 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in San Ramon, CA? The most popular types of Customer Service Representative jobs in San Ramon, CA are:
What are popular job titles related to Senior Customer Service Representative jobs in San Ramon, CA? For Senior Customer Service Representative jobs in San Ramon, CA, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in San Ramon, CA look for? The top searched job categories for Senior Customer Service Representative jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Senior Customer Service Representative jobs? Cities near San Ramon, CA with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,635 per year, or $25.8 per hour.

Customer Service Rep

NATIONAL CONSTRUCTION RENTALS

San Leandro, CA

$22 - $30/hr

Full-time

Posted 21 days ago

Job description

Job Summary:

The Customer Service Representative interacts with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They ensure customer satisfaction and strive to exceed customer expectations by demonstrating exemplary service and professionalism in every interaction. The Customer Service Representative plays a crucial role in enhancing the overall customer experience and maintaining the company's reputation for excellence in service.

Essential Functions: 

  • Generate bids based on customer inquiries.
  • Calculate and process orders accurately.
  • Schedule orders and ensure timely customer follow-up.
  • Maintain a tidy and safe work environment.
  • Utilize company-provided resources to identify new customers and job opportunities.
  • Complete additional duties or tasks as directed.

Qualifications:

  • High school diploma or equivalent preferred.
  • Proven experience as a customer service representative or in a similar role is preferred.
  • Experience in billing, payment collections, and other related experience is a plus.
  • Strong organizational and time management skills.
  • Strong attention to detail and accuracy in work.
  • Ability to work independently and as part of a team.
  • Proficiency in MS Office (Word, Excel, Outlook) and document management software.
  • Excellent verbal and written communication skills.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed. It is not to be construed as an exhaustive statement of requirements, duties, and responsibilities. Management reserves the right to add or change the duties of this position at any time.  National Construction Rental Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

I have read the above job description and agree to perform all aspects of this job as written.

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