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Senior Customer Insight Analyst Jobs in Georgia (NOW HIRING)

Instabase

Senior Customer Engagement Manager

Atlanta, GA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors ... However, you must have strong analytical and logical aptitude, and feel comfortable learning how ...

Semrush

  • PTO

Identify and segment new and existing users based on product usage, customer attributes, business ... Present insights and recommendations to stakeholders, including senior and top management audiences ...

Semrush

$71K - $95K/yr

  • PTO

About the role We are looking for a Senior Insights Analyst to own the measurement of Semrush data products. You will define and improve how we measure usage, activation, and monetization, delivering ...

Stripe

Senior Customer Success Manager

Atlanta, GA · On-site

$181K - $272K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Senior Customer Success Manager Stripe is a financial infrastructure platform for businesses ... The CSM will deliver proactive workshops, business reviews, payments insights, and thought ...

Parker's Kitchen

Retail Business Analyst

Savannah, GA · On-site

Loyalty & Customer Insight * Lead analytics on loyalty program performance, including member ... Translate complex data sets into clear, compelling narratives tailored for senior leadership and ...

NICE

Senior Product Manager

Atlanta, GA

$121K - $160K/yr

The Senior Product Manager owns the strategy, roadmap, and prototype-driven discovery for their area of the Analytics Platform. They move from customer insight to working, validated prototypes ...

NICE

Senior Product Manager

Atlanta, GA · On-site

$121K - $160K/yr

The Senior Product Manager owns the strategy, roadmap, and prototype-driven discovery for their area of the Analytics Platform. They move from customer insight to working, validated prototypes ...

Nice Inc.

Senior Product Manager

Atlanta, GA

$121K - $160K/yr

The Senior Product Manager owns the strategy, roadmap, and prototype-driven discovery for their area of the Analytics Platform. They move from customer insight to working, validated prototypes ...

Hirebridge

Senior Commercial Strategy Analyst

Alpharetta, GA · On-site

$120 - $180/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior Commercial Strategy Analyst is responsible for delivering market intelligence ... Directors and Regional teams to collect market intelligence and customer insights. Support pricing ...

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Senior Customer Insight Analyst information

See Georgia salary details

$41K

$86.6K

$110.2K

How much do senior customer insight analyst jobs pay per year?

As of Aug 14, 2026, the average yearly pay for senior customer insight analyst in Georgia is $86,572.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,300.00 and $98,400.00 per year, depending on experience, location, and employer.

How does a senior customer insight analyst typically collaborate with other departments to drive business decisions?

A Senior Customer Insight Analyst frequently works cross-functionally with marketing, product, and sales teams to translate data-driven insights into actionable strategies. They often participate in meetings to present findings, clarify complex data trends, and recommend evidence-based solutions to improve customer experience and business outcomes. Close collaboration ensures that insights are aligned with organizational goals and that initiatives based on these insights are effectively implemented. This collaborative environment is key to ensuring that customer insights directly inform business decisions and drive measurable impact.

What does a senior customer insight analyst do?

A Senior Customer Insight Analyst is responsible for analyzing customer data to identify trends, behaviors, and preferences. They use advanced analytical techniques to transform raw data into actionable insights that help businesses make informed decisions about products, services, and marketing strategies. Their work often involves collaborating with various departments to provide recommendations that improve customer experience and drive business growth. Senior analysts typically lead projects, mentor junior team members, and present findings to stakeholders.

What are the key skills and qualifications needed to thrive as a senior customer insight analyst?

To thrive as a Senior Customer Insight Analyst, you need strong analytical skills, proficiency in statistical analysis, and a background in marketing, business, or a related field. Familiarity with data visualization tools (such as Tableau or Power BI), statistical software (like SPSS or R), and CRM systems is typically required. Exceptional communication, critical thinking, and stakeholder management skills help translate complex data into actionable business insights. These capabilities are essential for driving data-informed decision-making and delivering customer-focused strategies that support organizational growth.

What are popular job titles related to Senior Customer Insight Analyst jobs in Georgia?

For Senior Customer Insight Analyst jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Senior Customer Insight Analyst jobs in Georgia look for?

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Senior Customer Insight Analyst jobs near you
Infographic showing various Senior Customer Insight Analyst job openings in Georgia as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $86,572 per year, or $41.6 per hour.

Senior Customer Engagement Manager

Instabase

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite.
Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations.
With offices in San Francisco and Bengaluru, Instabase is a truly global company. We are people-first, and we've built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly.
Instabase's Customer Engagement team partners with leading global organizations to deliver measurable, transformative business outcomes using our AI platform. As a Senior Customer Engagement Manager (L5) specializing in our Insurance Vertical, you will own our relationships with our most strategic and complex US insurance carriers end-to-end. You will act as the bridge between legacy insurance operations and our cutting-edge AI platform, leading delivery programs that fundamentally transform how carriers process unstructured data.
This role goes far beyond project delivery - you will act as a senior trusted advisor, strategic business consultant, and organizational change-leader. You will combine a deep understanding of customer operational bottlenecks with the cutting-edge technical capabilities of our AI platform to guide customers through major digital transformation initiatives.
Collaborating closely with Solution Engineering, Product, and Sales leadership, you will secure the long-term commercial health of our accounts, directly influence the Instabase product roadmap, and help mentor and scale our growing US Customer Engagement practice.
What You'll Do:
  • Drive Strategic Technical Delivery: Lead execution and governance for our most complex, high-value AI implementation programs from scoping to deployment, ensuring they deliver measurable business impact.
  • Secure Retention and Accelerate Renewals: Partner closely with Sales, Account Management, and Customer Success executives to safeguard recurring revenue, proactively manage account health, mitigate churn risk, and secure multi-year renewals.
  • Drive Value Realization & Continuous Adoption: Partner with enterprise business sponsors post-go-live to define, track, and report on key business value metrics (ROI, cost reduction, throughput) to ensure deep platform adoption.
  • Establish Senior Executive Governance: Establish and lead Quarterly and Executive Business Reviews (QBRs/EBRs) with C-suite and VP-level stakeholders, aligning Instabase's platform capabilities with their overarching corporate goals.
  • Proactively Unlock Expansion Opportunities: Act as an enterprise partner to identify new departments, use cases, and business processes that can be transformed by Instabase, driving upsell pipeline in collaboration with Sales.
  • Influence Product Strategy: Synthesize and champion critical product feedback, feature requests, and delivery challenges from our largest US accounts, partnering directly with Product and Engineering leadership to help steer the Instabase roadmap.
  • Mentor and Develop the Team: Serve as a mentor to mid-level and associate CEMs, model delivery best practices, and contribute to scaling team templates, playbooks, and strategic methodologies.
  • Manage High Ambiguity and Risk: Proactively navigate complex enterprise politics, manage escalations gracefully, and coordinate cross-functional resolution for technical, operational, or alignment risks.
About You:
  • 6-8+ years of experience working directly within the insurance industry (e.g., P&C, Life, Commercial, reinsurance, or brokerage) or as a lead consultant/program manager driving digital transformation for tier-1 insurance carriers.
  • Strong understanding of core insurance operations, such as claims processing, underwriting, policy administration, or compliance. You understand the operational pain points of document-heavy manual workflows and how automation directly impacts key insurance metrics (e.g., combined ratios, loss adjustment expenses, and cycle times).
  • Rigorous Program & Project Management: Proven track record of leading complex, multi-stakeholder delivery engagements, project governance, risk management, and timeline execution. You are highly comfortable coordinating cross-functional teams to deliver operational changes in legacy corporate environments.
  • Executive Gravitas & Relationship Leadership: Exceptional communication and relationship-building skills, with a proven track record of acting as a "trusted advisor" to senior insurance leaders (VPs, COOs, Heads of Claims/Underwriting) and aligning various business and IT stakeholders.
  • High Technical Curiosity (We'll Teach You the Tech!): You do not need a background in software engineering, AI, or computer science. We will fully train you on the Instabase platform. However, you must have strong analytical and logical aptitude, and feel comfortable learning how software integrations, data structures, and automation platforms map to operational workflows.
  • Value-Driven Commercial Mindset: Experience in post-implementation value tracking (e.g., defining ROI, throughput gains, and cost-of-service reductions) to ensure deep organizational adoption and identify new operational areas that can benefit from automation.
  • Resilience in Legacy Environments: Highly collaborative, self-motivated, and energized by navigating the complex IT landscapes, regulatory requirements, and change-management challenges typical of major insurance enterprises.

Compensation: The base salary range for this role is $166,500 to $185,000 + equity, and US benefits. The actual pay may vary based on factors such as location, experience, and skills.
Benefits:
  • Flexible PTO: Because life is better when you actually live it!
  • Comprehensive Coverage: Top-notch medical, dental, and vision insurance.
  • 401(k) with Matching: We've got your back for a secure future.
  • Parental Leave & Fertility Benefits: Supporting you in growing your family, your way.
  • Therapy Sessions Covered: Mental health matters- 10 free sessions through Samata Health.
  • Wellness Stipend: For gym memberships, fitness tech, or whatever keeps you thriving.
  • Lunch on Us: Enjoy a lunch credit when you're in the office.

#LI-Remote
Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

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