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Senior Computer Support Specialist Jobs in Springfield, IL

DivIHN

Senior Program Manager

Springfield, IL · On-site

$115K - $115K/yr

For further inquiries regarding the following opportunity, please contact our Talent Specialists ... Support the rollout and adoption of the new operational model. * Coordinate with business ...

Horace Mann

Help Desk/Service Specialist

Springfield, IL · Hybrid

$24.18 - $33.05/hr

Hybrid - Springfield, IL (2-3 days on-site) Provides Technical support to clients by analyzing ... Resolves basic/intermediate level problems while referring more complex problems to senior level ...

DivIHN Integration Inc

Senior Program Manager

Springfield, IL · On-site

$115K - $115K/yr

... Specialists, Abdul at (224) 507-1295 or Saravanakumar at (224) 507-1183 Title: Senior Program ... Support the rollout and adoption of the new operational model. * Coordinate with business ...

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DivIHN Integration Inc

Senior Program Manager

Auburn, IL · On-site

$115K - $115K/yr

... Specialists, Abdul at (224) 507-1295 or Saravanakumar at (224) 507-1183 Title: Senior Program ... Support and reinforce the business transformation initiatives already underway. Support the rollout ...

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All JobsComputer Support Specialist JobsSenior Computer Support Specialist JobsSenior Computer Support Specialist Jobs in Springfield, IL

Senior Computer Support Specialist information

See Springfield, IL salary details

$35.2K

$106.6K

$116.5K

How much do senior computer support specialist jobs pay per year?

As of Aug 23, 2026, the average yearly pay for senior computer support specialist in Springfield, IL is $106,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $115,500.00 per year, depending on experience, location, and employer.

What is a senior computer support specialist?

Senior Computer Support Specialists are experienced professionals who provide advanced technical assistance to users experiencing issues with computer systems, hardware, and software. They troubleshoot complex problems, maintain and upgrade equipment, and may supervise junior support staff or manage IT support projects. These specialists often serve as a bridge between users and higher-level IT professionals, ensuring efficient resolution of technical issues and smooth operation of organizational technology.

How does a senior computer support specialist typically interact with other departments to resolve complex technical issues?

As a Senior Computer Support Specialist, collaboration with other departments is a key part of the role. You will often work closely with IT, network administrators, and sometimes even software development teams to troubleshoot and resolve technical issues that go beyond standard support. This may involve coordinating to escalate tickets, participating in cross-functional meetings, and providing expert input during system upgrades or security implementations. Effective communication and problem-solving skills are essential, as you'll be expected to translate technical information for non-technical colleagues and ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as a senior computer support specialist, and why are they important?

To thrive as a Senior Computer Support Specialist, you need a strong background in troubleshooting, IT systems, and user support, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise in help desk ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and mentor junior staff. These skills are crucial for ensuring efficient IT operations, minimizing downtime, and enhancing overall organizational productivity.

What is the difference between Senior Computer Support Specialist vs Computer Support Specialist?

AspectSenior Computer Support SpecialistComputer Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentAdvanced troubleshooting, mentoring, complex issuesBasic troubleshooting, user support, hardware/software setup
ResponsibilitiesLead support tasks, train staff, resolve escalated issuesAssist users, perform routine maintenance, resolve common problems

The main difference is that Senior Computer Support Specialists handle more complex issues, provide mentorship, and often take on leadership roles, while Computer Support Specialists focus on basic user support and routine maintenance. The senior role requires more experience and certifications, reflecting a higher level of expertise and responsibility.

How much does a senior computer support specialist make per hour?

A senior computer support specialist typically earns between $25 and $40 per hour, depending on experience, certifications, and geographic location. They often work in technical support roles requiring strong troubleshooting skills and familiarity with hardware and software systems.

What are the most commonly searched types of Computer Support Specialist jobs in Springfield, IL?

The most popular types of Computer Support Specialist jobs in Springfield, IL are:

What are popular job titles related to Senior Computer Support Specialist jobs in Springfield, IL?

For Senior Computer Support Specialist jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Senior Computer Support Specialist jobs in Springfield, IL look for?

The top searched job categories for Senior Computer Support Specialist jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Senior Computer Support Specialist jobs?

Cities near Springfield, IL with the most Senior Computer Support Specialist job openings:

Senior Computer Support Specialist jobs near you
Infographic showing various Senior Computer Support Specialist job openings in Springfield, IL as of June 2026, with employment types broken down into 76% Full Time, 21% Part Time, 2% Contract, and 1% Nights. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $106,625 per year, or $51.3 per hour.

Senior Program Manager

DivIHN

Springfield, IL • On-site

$115K - $115K/yr

Full-time

Posted 4 days ago

Job description

For further inquiries regarding the following opportunity, please contact our Talent Specialists, Abdul at (224) 507-1295 or Saravanakumar at (224) 507-1183
Title: Senior Program Manager
Duration: 6+ Months
Location: Springfield, IL
Candidates need to be onsite in Springfield, IL
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
Job Summary
Our client is seeking an experienced Senior Program Manager to work closely with program leadership to manage and support the ServiceNow program and ongoing business transformation initiatives.
This role will focus primarily on program management (approximately 75%), with the remaining 25% focused on Product Owner responsibilities. The individual will help reinforce and advance the business transformation already underway, while supporting the continued implementation and adoption of the new operational model.
The role will work closely with business, technical, and leadership stakeholders to drive program activities, manage priorities, and ensure successful execution. Over time, the individual will also take on Product Owner responsibilities related to requirements, prioritization, roadmap, and delivery.
Key Responsibilities
  • Work closely with program leadership to manage and coordinate the ServiceNow program.
  • Lead program activities from planning through implementation and ongoing execution.
  • Support and reinforce the business transformation initiatives already underway.
  • Support the rollout and adoption of the new operational model.
  • Coordinate with business, technical, and leadership stakeholders to ensure alignment and timely delivery.
  • Manage program schedules, milestones, risks, issues, and dependencies.
  • Facilitate meetings, track action items, and provide regular program status updates.
  • Identify and address program risks, challenges, and potential roadblocks.
  • Maintain program documentation, reports, dashboards, and other required deliverables.
  • Gather business requirements and translate them into actionable priorities.
  • As part of the Product Owner responsibilities, support product roadmap development, backlog prioritization, requirements, and delivery planning.
  • Help bridge business needs and technical capabilities within the ServiceNow environment.
  • Promote process improvements, effective communication, and alignment across teams.

Required Qualifications
  • Minimum 8 years of experience in project and program management.
  • Proven experience managing cross-functional programs from planning through implementation.
  • Strong experience in program governance, risk management, issue resolution, and dependency management.
  • Strong strategic thinking, problem-solving, and decision-making skills.
  • Excellent communication and stakeholder management skills.
  • Ability to manage multiple priorities in a fast-paced and evolving environment.
  • Strong organizational and leadership skills.
  • Experience supporting business transformation, organizational change, or process improvement initiatives.
  • Experience working with business and technical teams in a collaborative environment.
  • Familiarity with ServiceNow (Snow) is a plus.
  • Experience with Product Owner responsibilities, Agile delivery, requirements management, or backlog prioritization is a plus.

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