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Senior Computer Support Specialist Jobs in Springfield, IL

Mater Group

Physiotherapist - Senior

Springfield, IL · On-site

$68.24 - $73.43/hr

It is also home to more than 40 consulting Medical Specialists. Salary range: $68.24 - $73.43 per ... You will lead relevant service improvement projects and support patient centred, evidence based ...

DivIHN

Senior Program Manager (Remote)

Springfield, IL · On-site +1

$115K - $115K/yr

For further inquiries regarding the following opportunity, please contact our Talent Specialists ... Support the rollout and adoption of the new operational model. * Coordinate with business ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

Lead, coach, and develop a team of Technical Support Analysts and Senior Technical Support Analysts ... Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

Lead, coach, and develop a team of Technical Support Analysts and Senior Technical Support Analysts ... Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent ...

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Senior Computer Support Specialist information

See Springfield, IL salary details

$35.2K

$106.6K

$116.5K

How much do senior computer support specialist jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior computer support specialist in Springfield, IL is $106,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $115,500.00 per year, depending on experience, location, and employer.

What is a senior computer support specialist?

Senior Computer Support Specialists are experienced professionals who provide advanced technical assistance to users experiencing issues with computer systems, hardware, and software. They troubleshoot complex problems, maintain and upgrade equipment, and may supervise junior support staff or manage IT support projects. These specialists often serve as a bridge between users and higher-level IT professionals, ensuring efficient resolution of technical issues and smooth operation of organizational technology.

How does a senior computer support specialist typically interact with other departments to resolve complex technical issues?

As a Senior Computer Support Specialist, collaboration with other departments is a key part of the role. You will often work closely with IT, network administrators, and sometimes even software development teams to troubleshoot and resolve technical issues that go beyond standard support. This may involve coordinating to escalate tickets, participating in cross-functional meetings, and providing expert input during system upgrades or security implementations. Effective communication and problem-solving skills are essential, as you'll be expected to translate technical information for non-technical colleagues and ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as a senior computer support specialist, and why are they important?

To thrive as a Senior Computer Support Specialist, you need a strong background in troubleshooting, IT systems, and user support, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise in help desk ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and mentor junior staff. These skills are crucial for ensuring efficient IT operations, minimizing downtime, and enhancing overall organizational productivity.

What is the difference between Senior Computer Support Specialist vs Computer Support Specialist?

AspectSenior Computer Support SpecialistComputer Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentAdvanced troubleshooting, mentoring, complex issuesBasic troubleshooting, user support, hardware/software setup
ResponsibilitiesLead support tasks, train staff, resolve escalated issuesAssist users, perform routine maintenance, resolve common problems

The main difference is that Senior Computer Support Specialists handle more complex issues, provide mentorship, and often take on leadership roles, while Computer Support Specialists focus on basic user support and routine maintenance. The senior role requires more experience and certifications, reflecting a higher level of expertise and responsibility.

How much does a senior computer support specialist make per hour?

A senior computer support specialist typically earns between $25 and $40 per hour, depending on experience, certifications, and geographic location. They often work in technical support roles requiring strong troubleshooting skills and familiarity with hardware and software systems.

What are the most commonly searched types of Computer Support Specialist jobs in Springfield, IL?

The most popular types of Computer Support Specialist jobs in Springfield, IL are:

What are popular job titles related to Senior Computer Support Specialist jobs in Springfield, IL?

For Senior Computer Support Specialist jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Senior Computer Support Specialist jobs in Springfield, IL look for?

The top searched job categories for Senior Computer Support Specialist jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Senior Computer Support Specialist jobs?

Cities near Springfield, IL with the most Senior Computer Support Specialist job openings:

Senior Computer Support Specialist jobs near you
Infographic showing various Senior Computer Support Specialist job openings in Springfield, IL as of June 2026, with employment types broken down into 76% Full Time, 21% Part Time, 2% Contract, and 1% Nights. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $106,625 per year, or $51.3 per hour.

IT CYBERSECURITY SPECIALIST (INFOSEC) TITLE 5

Army National Guard Units

Springfield, IL • On-site

$106K - $138K/yr

Full-time

Re-posted 13 hours ago

Army National Guard rating

6.7

Company rating: 6.7 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

38th of 49 rated military and defense

Job description

Summary
THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION.
This National Guard position is for a IT CYBERSECURITY SPECIALIST (INFOSEC) TITLE 5, Position Description Number T6376600 and is part of the IL DCSIM, National Guard.
Learn more about this agency
Duties
Help
As s IT CYBERSECURITY SPECIALIST (INFOSEC) TITLE 5, GS-2210-13, you will serve as the Network Enclave Information Systems Security Manager (ISSM) responsible for managing a total infrastructure protection environment; system security certification and accreditation requirements and processes; as well as Federal information systems protocols.
  • Serve as the principle advisor to the CIO and the State on the latest industry and technological projections as they pertain to Cyber Security / Information Assurance for the network enclave infrastructure.
  • Direct, manage, and monitor a system of internal controls that ensure effective and appropriate use of resources.
  • Advise senior leadership with broader and higher responsibilities on problems involving the relationship of the work of the cybersecurity teams to broader programs, and its impact on IT Services.
  • Develops policies for organization deployed throughout the headquarters.
  • Oversight of the Army IT Training Program of Record and accreditation of all systems in-accordance-with (IAW) with all command, Army, and DoD security directives, policies and procedures.
  • Ensures that a wide variety of security incidents are investigated and reported IAW with all command, Army, and DoD security directives, policies and procedures such as: computer viruses and sanitation of highly classified information from organization.
  • Maintain and report Information Systems (IS) and Platform IT (PIT) systems assessment and authorization status and issues in accordance with DoD Component guidance.
  • Provides executive leadership, guidance, and direction to ensure acquisition, development, and retention of a professional, highly capable workforce to accomplish assigned missions.

Major Duties - This is NOT an all-inclusive list:
Requirements
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Conditions of employment
  • IAW The Fair Chance Act, Agency employees may not request criminal history information at the point of initial application, upon receipt of an application, or prior to, during or after a job interview. If an Optional Form (OF) 306, Declaration of Employment is submitted prior to the point of a conditional offer, questions related to background information section may not be asked.
  • This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
  • Irregular and/or overtime (compensatory) hours may be required to support operational requirements or contingencies or may be required to work hours outside of the normal duty day.
  • Drug testing may be required.
  • One year of specialized experience equivalent to the lower grade level in the Federal service in order to be considered for this position.
  • Limited to on-board ILNG technicians only within the G6 Directorate.
  • Must obtain and maintain a TOP SECRET clearance level.
  • Must complete appropriate training and obtain required certifications IAW DoDI 8140, DOD 8570.01M for Cyber workforce as an IA Manager Level 3.
  • All certifications are required with 9 months of employment.
  • Position is designated as OM-ADM-001 within the Defense Cybersecurity Workforce as guided by NIST SP 800-181; National Initiative for Cybersecurity Education, Cybersecurity Workforce Framework. Which establishes the Tasks, Skills, Knowledge and Abilities expected of this position. (https://www.nist.gov/itl/applied-cybersecurity/nice/nice-framework-resource-center).
  • Only PERMANENT EMPLOYEES WITH T5 Authorization WITHIN the G6 Directorate Eligible to Apply.

Qualifications
AREA OF CONSIDERATION: The areas of consideration for this position, Title 5 Excepted Service, will be in the following manner and sequence:
  • The FIRST area of consideration for this position will be candidates who match through the Priority Placement Program (PPP).
  • The SECOND area of consideration will be all excepted permanent Title 5 technicians within the G6 Directorate Specifically.

SPECIALIZED EXPERIENCE: GS-13 LEVEL - MUST possess the experience, education, or training for the GS-13 Level, which includes 12-months at the lower level GS-12, that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; experience that required adaptations of guidelines or precedents to meet the needs of the assignment; experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Verbiage displayed on your resume or application must contain your own words. You may refer to position descriptions, i.e. the general and specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received in verbatim will not be considered. In your resume you will need to address the general and specialized experience listed above. Please use as much detail as needed, giving dates (months and years) of the experience, position title and how the experience was gained. This information is needed to determine if you are qualified for the position.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone. No substitution of education for experience is permitted for this occupational series and grade.
Additional information
  • If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).
  • If you are needing some extra information regarding Federal Resumes, you should consider these tips from USA Jobs: https://help.usajobs.gov/how-to.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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About Army National Guard

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The Army National Guard, headquartered in Arlington, VA, is a key constituent of the United States military, falling under the sector of Defense and Public Safety. Since its founding in 1636, it has served dual roles as both a state and federal military force that is activated in response to domestic emergencies and overseas combat missions. The Army National Guard embodies core values, including loyalty, duty, respect, selfless service, honor, integrity, and personal courage, intending to uphold peace and serve the nation with unwavering dedication.

Industry

National security and international affairs

Company size

10,000+ Employees

Headquarters location

Arlington, VA, US

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