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Senior Computer Support Specialist Jobs in Springfield, IL

The Mobile Training Specialist facilitates training programs that support field operations ... computer-based training * Strong attention to detail, organizational skills, and the ability to ...

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Senior Computer Support Specialist information

See Springfield, IL salary details

$35.2K

$106.6K

$116.5K

How much do senior computer support specialist jobs pay per year?

As of Aug 9, 2026, the average yearly pay for senior computer support specialist in Springfield, IL is $106,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $115,500.00 per year, depending on experience, location, and employer.

What does a senior computer support specialist do?

A senior computer support specialist provides advanced technical assistance to users, troubleshooting hardware, software, and network issues. They often diagnose complex problems, install and configure systems, and may mentor junior staff while using tools like remote support software and maintaining documentation. This role typically requires strong problem-solving skills and relevant certifications such as CompTIA or Microsoft certifications.

What are the key skills and qualifications needed to thrive as a senior computer support specialist, and why are they important?

To thrive as a Senior Computer Support Specialist, you need a strong background in troubleshooting, IT systems, and user support, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise in help desk ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and mentor junior staff. These skills are crucial for ensuring efficient IT operations, minimizing downtime, and enhancing overall organizational productivity.

What is the difference between Senior Computer Support Specialist vs Computer Support Specialist?

AspectSenior Computer Support SpecialistComputer Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentAdvanced troubleshooting, mentoring, complex issuesBasic troubleshooting, user support, hardware/software setup
ResponsibilitiesLead support tasks, train staff, resolve escalated issuesAssist users, perform routine maintenance, resolve common problems

The main difference is that Senior Computer Support Specialists handle more complex issues, provide mentorship, and often take on leadership roles, while Computer Support Specialists focus on basic user support and routine maintenance. The senior role requires more experience and certifications, reflecting a higher level of expertise and responsibility.

How much does a senior computer support specialist make per hour?

A senior computer support specialist typically earns between $25 and $40 per hour, depending on experience, certifications, and geographic location. They often work in technical support roles requiring strong troubleshooting skills and familiarity with hardware and software systems.

How does a senior computer support specialist typically interact with other departments to resolve complex technical issues?

As a Senior Computer Support Specialist, collaboration with other departments is a key part of the role. You will often work closely with IT, network administrators, and sometimes even software development teams to troubleshoot and resolve technical issues that go beyond standard support. This may involve coordinating to escalate tickets, participating in cross-functional meetings, and providing expert input during system upgrades or security implementations. Effective communication and problem-solving skills are essential, as you'll be expected to translate technical information for non-technical colleagues and ensure minimal disruption to business operations.

What is a senior computer support specialist?

Senior Computer Support Specialists are experienced professionals who provide advanced technical assistance to users experiencing issues with computer systems, hardware, and software. They troubleshoot complex problems, maintain and upgrade equipment, and may supervise junior support staff or manage IT support projects. These specialists often serve as a bridge between users and higher-level IT professionals, ensuring efficient resolution of technical issues and smooth operation of organizational technology.
What are popular job titles related to Senior Computer Support Specialist jobs in Springfield, IL? For Senior Computer Support Specialist jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Senior Computer Support Specialist jobs in Springfield, IL look for? The top searched job categories for Senior Computer Support Specialist jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Senior Computer Support Specialist jobs? Cities near Springfield, IL with the most Senior Computer Support Specialist job openings:
Infographic showing various Senior Computer Support Specialist job openings in Springfield, IL as of June 2026, with employment types broken down into 76% Full Time, 21% Part Time, 2% Contract, and 1% Nights. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $106,625 per year, or $51.3 per hour.

$22.15 - $27.69/hr

Full-time

Re-posted 13 days ago


Job description

Our Mission: Providing people the skills and resources to become self-sufficient through the power of work.
Our Diversity Statement: LLGI recognizes our employees' differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities and talent our employees bring to the workplace represents an essential part of our culture.
Job Title: Safety Specialist
Department: Health, Safety, Security and Environment
Reports To: VP of HSSE
Classification: Non-exempt
EEO-1 Category: Technicians
Safety Sensitive: Yes
Authorized Driver: Yes
Supervises: NA
Job Summary
Audits bulk, training, ensuring compliance, investigations, reporting, work with maintenance to ensure follow up items are corrected, analysis.
Essential Job Duties
Participate in the development and implementation of safety policies and procedures under the guidance of senior safety personnel.
Perform Safety Inspections of work areas, equipment, and processes to identify hazard and compliance assessment techniques.
Identify workplace hazards and assess risks associated with various tasks. Report?
Participate in Safety Training Programs: ongoing - development Attend safety training sessions about potential hazards, safe work practices, and emergency procedures.
Support the planning, implementation, and assessment of occupational health and safety programs and processes.
Investigate accidents, near misses, and other safety incidents to determine root causes and establish to corrective action plans.
Follow relevant safety regulations, codes, and standards ensuring organizational compliance.
Analyze safety data to identify trends and contribute to recommendations for improving safety programs.
Enforce procedures and troubleshoot issues to safeguard the assets of the organization.
Participate in investigating workers' compensation claims, issues, filing, and procedures with appropriate management, HR, and workers' compensation carrier.
Investigate safety and health incidents and complaints.
Use of Microsoft teams.....Google meetings.
Safety Culture application in the course of auditing, recording and receiving safety concerns.
Collaborate with maintenance, safety personnel and management....
Perform other duties as assigned.
Competencies
Adaptability Managing Conflict Stress Tolerance Communication Building Trust Tenacity Urgency Work Standards Initiating Action
Education, Experience and Credentials
High school diploma or GED.
Minimum one year of Safety related job experience.
Requires ongoing Safety and compliance education in HazWoper, OSHA, IL Worker's Compensation Commission, , IL EPA, NFPA, CDC, CPSC, and local, state and federal regulations.
Knowledge, Skills and Abilities
Requires proficiency with the Google business platform and/or Microsoft Office products including Word, PowerPoint, Excel and Canva.
Requires forklift certification and stacker training within first six months.
Requires CPR/First Aid certification or ability to obtain certification within six months of employment.
Requires a valid driver's license, safe driving record, proof of insurance and reliable transportation
Maintains confidentiality of information related to LLGI operations, financial matters and personnel matters.
Works independently while fostering a strong team atmosphere.
Conveys information clearly through verbal and written communication.
Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization.
Interacts with people in a manner that enhances their dignity, privacy and confidentiality.
Requires a high level of professionalism, integrity, business conduct and ethical behavior.
Understands and follows LLGI policies and procedures.
Requires ability to be consistently at work and on time on scheduled work days.
Embraces the mission, vision and values of LLGI.
Physical Requirements and Environment Conditions
Copy from Senior Safety
travel
Fast-paced environment with short deadlines and regular instances of critical or unusual situations.
Scope of work includes office, light industrial and warehouse settings with exposure to heat, cold, dirt, dust, pet hair, mold and other allergens.
Subject to work in an office, light warehouse, store showroom and surrounding grounds setting
Requires frequent travel to LLGI locations and potential travel nationwide for additional training
Tools and Equipment
Computer, printer/scanner, calculator, cell phone, cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, hand-held pricing machine, hand-held tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4 wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, forklift, walkie stacker, genie-lift and company vehicle.
Regular Contacts
LLGI Staff Volunteers/Community Service Workers Vendors/Suppliers
General Public Donors/Customers Service Participants
GII Personnel Representatives from Accrediting Agencies Stakeholders
At Land of Lincoln Goodwill, we offer a variety of benefits to our employees. For more information on what LLGI offers, please click on this link: http://llgi.org/careers/ . Land of Lincoln Goodwill is also a drug free workplace and equal opportunity employer. Safety-sensitive positions offered are subject to a pre-employment drug screen, and all positions are required to have a criminal background check.
Apply today. Our Goodwill team is waiting for YOU!