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Senior Client Associate Jobs in Chicago, IL (NOW HIRING)

William Blair

Associate I, Client Relations

Chicago, IL

$41K - $51K/yr

Receive guidance from senior members on the team. * Review and respond to client inquiries/service ... Provide support to Business Managers, Investment Associates, and Wealth Advisors. Participate in ...

William Blair

Associate I, Client Relations

Chicago, IL · On-site

$41K - $51K/yr

Receive guidance from senior members on the team. * Review and respond to client inquiries/service ... Provide support to Business Managers, Investment Associates, and Wealth Advisors. Participate in ...

ECG Resources

Client Service Associate

Chicago, IL · Hybrid

$15 - $20.50/hr

Established Multi-Family Office seeks a Client Service Associate to service their UHNW clients by ... Provides training and career path to senior advisor level

ECG Resources

Client Service Associate

Chicago, IL · Hybrid

$15 - $20.50/hr

Established Multi-Family Office seeks a Client Service Associate to service their UHNW clients by ... Provides training and career path to senior advisor level

Topel Forman

Senior Audit Associate

Chicago, IL · On-site

$83K - $102K/yr

As a Senior Audit Associate, you will be providing high-level client service, assisting, and leading financial statement engagements, including audits, reviews, and compilations to clients within the ...

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All JobsClient Associate JobsSenior Client Associate JobsSenior Client Associate Jobs in Chicago, IL

Senior Client Associate information

See Chicago, IL salary details

$29.9K

$76.5K

$137.1K

How much do senior client associate jobs pay per year?

As of Jul 17, 2026, the average yearly pay for senior client associate in Chicago, IL is $76,495.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $97,900.00 per year, depending on experience, location, and employer.

What does a senior client associate do?

A senior client associate manages client relationships, provides financial or service support, and ensures client needs are met efficiently. They often handle complex inquiries, coordinate with internal teams, and use CRM tools to maintain accurate client records.

What are the key skills and qualifications needed to thrive in the Senior Client Associate position, and why are they important?

To thrive as a Senior Client Associate, you need expertise in client relationship management, account servicing, and financial or professional services experience, often supported by a relevant degree. Familiarity with CRM software, portfolio management tools, and industry-specific regulatory platforms is typically required. Excellent communication, attention to detail, and problem-solving abilities are highly valued soft skills for this role. These competencies are crucial for building client trust, efficiently managing complex client needs, and contributing to overall team success.

What is a Senior Client Associate job?

A Senior Client Associate is a professional who supports client relations, manages account activities, and ensures exceptional service delivery. They often work in finance, consulting, or professional services, assisting with client inquiries, preparing reports, and coordinating projects. With a strong focus on relationship management, they help maintain and grow client accounts while collaborating with internal teams. Strong communication, problem-solving, and organizational skills are essential for success in this role.

Is senior associate a high position?

A senior associate is generally considered a mid- to senior-level position within a company, often indicating increased responsibility, experience, and expertise compared to entry-level roles. In many organizations, it is a stepping stone toward higher managerial or leadership roles, and it may require specialized skills or certifications. The exact level can vary depending on the industry and company structure.

What are the common responsibilities of a Senior Client Associate on a day-to-day basis?

As a Senior Client Associate, your daily responsibilities typically include managing client accounts, responding to client inquiries, coordinating with internal teams to ensure seamless service delivery, and handling transactions or documentation. You may be responsible for preparing reports, supporting client onboarding processes, and identifying opportunities to enhance client satisfaction. Collaboration with financial advisors, operations staff, or other associates is common, allowing you to play a key role in delivering a high-quality client experience. This role often involves juggling multiple priorities and maintaining strong organizational skills to meet client and business goals.

Is a CSA job stressful?

A Senior Client Associate (CSA) role can be stressful due to high client expectations, tight deadlines, and the need for strong communication and organizational skills. The level of stress varies depending on workload, firm culture, and individual experience, but managing multiple client accounts often requires multitasking and problem-solving under pressure.

What is the highest paid customer service job?

Senior client associate roles in financial services or investment firms tend to be among the highest paid customer service-related positions, often offering six-figure salaries with bonuses. These roles typically require strong industry knowledge, client management skills, and relevant certifications such as FINRA licenses.
What are popular job titles related to Senior Client Associate jobs in Chicago, IL? For Senior Client Associate jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Senior Client Associate jobs in Chicago, IL look for? The top searched job categories for Senior Client Associate jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Senior Client Associate jobs? Cities near Chicago, IL with the most Senior Client Associate job openings:
Senior Client Associate jobs near you
Infographic showing various Senior Client Associate job openings in Chicago, IL as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $76,495 per year, or $36.8 per hour.

Associate Director, Planning & Digital Integration

Starcom Mediavest Group Germany Gmbh

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Company Description
Publicis Media Exchange (PMX) is the investment arm of Publicis Media, supercharging our agencies and clients to drive smart application of investment by leveraging scale, marketplace innovation, deeper partnerships, and intelligence. PMX is at the forefront of the converging marketplace, solving industry challenges and executing data-informed, tech-enabled media to help marketers connect with consumers in a measurable way.
Job Description
The Associate Media Director (AMD) is a senior client-facing leader responsible for shaping and implementing data-driven, omnichannel programmatic strategies, with a strong emphasis on Connected TV (CTV), Video, Display, and Mobile. This role manages planning and activation for complex and high-investment campaigns, translating platform capabilities, data, and performance into clear, actionable client narratives.
Serving as the primary digital advisor to clients, the Associate Director leads strategic discussions, delivers polished client presentations and guides stakeholders through evolving digital solutions, from advanced audience strategies and inventory selections to optimization, measurement and learning agendas. The Associate Director is expected to bring deep fluency across programmatic video and CTV ecosystems, show confidence in client conversations, and proactively find opportunities to elevate performance, scale innovation, and drive business outcomes.
Responsibilities
Strategic Planning & Client Leadership
  • Lead the development of integrated media strategies across digital, video, audio, OOH, and emerging channels, aligned to client business goals.
  • Partner with agency media teams to respond to RFPs, develop strategies that align with the client's needs inclusive of audience-first programmatic strategies, and position emerging solutions in a consultative manner.
  • Serve as a primary day-to-day client contact, confidently leading status calls, planning discussions, POVs, and presentations.
  • Own the development of strategic proposals, test-and-learn roadmaps, and performance narratives aligned to client goals.

Digital & Performance Media Ownership
  • Own digital channel strategy and activation, from proposal to optimization and post buy analysis.
  • Partners with channel specialists and investment leads to:
    • Set campaign goals, KPIs, and success metrics.
    • Ensure proper setup, trafficking, pacing, and optimization.
    • Evaluate performance and translate results into clear, actionable insights.
  • Oversee sponsorships, tests, and innovation initiatives, ensuring learning agendas and outcomes are documented and socialized.

Investment, Workflow & Execution Oversight
  • Manage flowcharts, GLPs, ATBs, and investment authorizations, ensuring accuracy, compliance, and adherence to approved strategy.
  • Ensure media is activated according to plan, budgets are pacing appropriately, and billing aligns with authorized investments.
  • Function as a key connector between Planning and Investment, resolving issues quickly and maintaining operational momentum.
  • Oversee timelines, deliverables, and workflow adherence across all media initiatives.

Cross Team Leadership & Collaboration
  • Coordinate seamlessly with Investment Directors, Negotiators, Specialists, Analytics, and external agency partners.
  • Provide clear directions to Supervisors, Senior Associates, and Associates, ensuring tasks are delegated effectively and priorities are clear.
  • Support Directors with deck development, client materials, POVs, and executive-ready narratives.
  • Champion procedures, process improvements, and documentation to drive efficiency and scalability.

Performance, Reporting & Insights
  • Lead campaign readouts, performance reviews, and post-campaign analyses across planning and digital channels.
  • Ensure reporting connects data to decisions, clearly communicate findings, optimizations, and next steps.
  • Leverage competitive analysis, audience insights, and marketplace intelligence to inform recommendations.

Talent Development & Leadership
  • Lead, mentor and develop junior team members, supporting skill development in strategy, digital fluency, and client communication.
  • Champion a collaborative, curious and high-performing team environment.
  • Contribute to performance calibration, staffing discussions, and succession planning as needed.

Qualifications
  • 6-7+ years of media planning and/or digital activation experience (agency experience strongly preferred).
  • Demonstrated skill in digital performance platforms, specifically The Trade Desk, Google DV360, YouTube via DV360, Amazon DSP, and Walmart DSP.
  • Demonstrated skill in digital ad serving and tracking platforms and verification and brand safety tools specifically Google Campaign Manager 360 and Extreme Reach, IAS and DoubleVerify.
  • Deep understanding of cross-platform digital measurement with Nielsen, Kantar and other measurement services.
  • Experience with Prisma, Media Ocean, Guidelines for Planning.
  • Ability to use project management tools like Smartsheets.
  • Strong understanding of media economics, investment workflows, and client financial stewardship.
  • Ability to confidently speak with clients about digital strategy, platforms, targeting, optimizations and measurement.
  • Highly organized, meticulous, and comfortable leading in a fast-paced, matrixed environment.

Additional Information
Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMTTACompliance@publicis.com.
All your information will be kept confidential according to EEO guidelines.
Compensation Range: USD $97,375.00 - USD $155,961.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 7/18/2026.

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