Senior Call Center Representative Jobs in Puerto Rico

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Fraud Call Center Representative

Location:  Remote – Must reside in Puerto Rico

Pay Rate: $12.10/hour

Employment Type: Full-Time

Shift Information: Must be available to work any 8-hour shift, Monday through Sunday

Job Summary:

We’re hiring a Remote Fraud Call Center Representative in Puerto Rico to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performance goals.

Key Responsibilities:

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction

Required Qualifications:

• High school diploma or GED required
• Minimum of 6 months of call center, customer service, or dispatch experience
• Strong communication and customer service skills
• Ability to work in a fast-paced call center environment
• Basic computer skills and ability to navigate multiple systems
• Reliable attendance and strong work ethic
• Proficient in English
• Must reside in Puerto Rico and be authorized to work in the U.S. permanently.
• Ability to successfully complete a background check, credit check, and security fingerprinting

Preferred Qualifications:

• Banking or financial services experience 

What We Offer:

• Competitive hourly pay
• Monthly incentive opportunity of up to $350 after training by meeting performance metrics
• Night or weekend differential, based on shift worked
• Benefits from day one (medical, dental, vision) for eligible roles
• Paid time off and holidays
• Paid training
• Career growth and advancement opportunities
• Supportive and inclusive work environment

Training Requirements:

• Complete a mandatory 3-week paid training program (Week 1 classroom training; Weeks 2–3 supported call handling). 
• Maintain an average quiz score of 80% or higher and complete all required E-Learning courses.

Technical & Workspace Requirements:

• Secure wired high-speed internet connection, including a verified speed test of at 50 Mbps download & 10 Mbp upload; (Wi-Fi not permitted). 
• Dedicated workspace with a desk, chair, and a quiet, distraction-free environment. 
• Company equipment provided

Apply now and make an impact from day one

Looking for more information?
We’re happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It’s a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you. Landing Page: About Call Center Representative Role in San Antonio & Puerto Rico

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $12.10, which may be below your state's minimum wage. Please consider this when applying.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.