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Senior Call Center Analyst Jobs (NOW HIRING)

AEG Vision

Marketing and Call Center Analyst

Dallas, TX · On-site

We are seeking a detail-oriented Marketing & Call Center Data Operations Analyst to develop reporting and insights on patient acquisition and experience, while ensuring accurate provider and practice ...

Makpar

Service Center Analyst

C or Denver, CO. • Minimum of 2 years in customer service; experience in a service desk or call center environment preferred. • HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 ...

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Senior Call Center Analyst information

See salary details

$48.5K

$102.5K

$130.5K

How much do senior call center analyst jobs pay per year?

As of Jul 24, 2026, the average yearly pay for senior call center analyst in the United States is $102,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

Senior Call Center Analysts typically do not earn $300,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or highly experienced technology executives. Most call center roles have lower compensation, but senior or managerial positions in large organizations with extensive experience and skills may approach higher six-figure salaries, especially with bonuses or profit sharing.

What are the key skills and qualifications needed to thrive as a Senior Call Center Analyst, and why are they important?

To thrive as a Senior Call Center Analyst, you need strong analytical skills, experience with workforce management, and a background in call center operations—often supported by a bachelor’s degree in business, IT, or a related field. Familiarity with call center software, CRM platforms, data analysis tools like Excel or Power BI, and relevant certifications such as Six Sigma or COPC are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication skills help you collaborate with teams and drive operational improvements. These competencies are crucial for optimizing call center performance, enhancing customer satisfaction, and supporting data-driven decision-making.

How does a Senior Call Center Analyst typically collaborate with other departments to enhance customer service operations?

A Senior Call Center Analyst often works closely with teams such as IT, training, and quality assurance to analyze call data and identify areas for process improvement. They frequently participate in cross-functional meetings to discuss customer feedback trends and recommend actionable changes. By sharing insights and collaborating on solutions, they help ensure that customer service strategies are aligned across the organization, ultimately leading to improved customer satisfaction and operational efficiency.

What is the highest paying call center job?

Senior Call Center Analysts often earn higher salaries compared to entry-level positions due to their experience and specialized skills. In some cases, roles such as Call Center Managers or Customer Service Directors in call centers can have higher compensation, especially with additional responsibilities and leadership duties.

What does a Senior Call Center Analyst do?

A Senior Call Center Analyst is responsible for analyzing call center operations to improve efficiency and customer service quality. They review call data, monitor performance metrics, and identify trends or issues. Additionally, they may develop reports, recommend process improvements, and provide guidance to junior analysts or team leaders. Their goal is to enhance productivity, customer satisfaction, and operational effectiveness within the call center.

What is the difference between Senior Call Center Analyst vs Call Center Supervisor?

AspectSenior Call Center AnalystCall Center Supervisor
CredentialsTypically requires a bachelor’s degree and call center experienceRequires similar credentials, often with leadership or supervisory training
Work EnvironmentFocuses on data analysis, reporting, and process improvementOversees daily operations, manages staff, and ensures service quality
Employer UsageUsed in customer service, technical support, and sales centersCommonly found in call centers with team management responsibilities

The main difference is that a Senior Call Center Analyst primarily analyzes data and improves processes, while a Call Center Supervisor manages staff and oversees daily operations. Both roles require similar credentials and are integral to call center success, but they focus on different aspects of call center management.

What does a call center analyst do?

A call center analyst monitors and evaluates customer service interactions to improve quality and efficiency. They analyze call data, generate reports, and recommend process improvements, often using tools like CRM software and performance metrics. Strong communication skills and attention to detail are essential for this role.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary, especially with experience and relevant certifications like CompTIA Security+ or CISSP. Salaries can vary based on industry, location, and level of expertise, but it is generally considered a well-paying cybersecurity role.
What cities are hiring for Senior Call Center Analyst jobs? Cities with the most Senior Call Center Analyst job openings:
What are the most commonly searched types of Call Center Analyst jobs? The most popular types of Call Center Analyst jobs are:
What states have the most Senior Call Center Analyst jobs? States with the most job openings for Senior Call Center Analyst jobs include:
Senior Call Center Analyst jobs near you
Infographic showing various Senior Call Center Analyst job openings in the United States as of July 2026, with employment types broken down into 6% Locum Tenens, 83% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $102,527 per year, or $49.3 per hour.
Senior Call Center Representative

Senior Call Center Representative

Mutual of America

Phoenix, AZ • On-site

$41K - $62K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Mutual of America Financial GroupJob Title: Senior Call Center Representative Location: Phoenix, AZ (hybrid)
Who We Are:
At Mutual of America Financial Group, we help people build the assets they need to achieve greater financial security. Our Company is built upon a solid foundation of integrity, excellence, and social responsibility. Since 1945, we have specialized in providing small and mid-sized not-for-profit organizations and companies with pension and retirement-related services, along with leading customer support. We work diligently to understand the needs of plan sponsors. We provide them with competitively priced solutions so they can help their employees achieve their financial savings goals.
We are committed to bringing talented and motivated people together to help our customers achieve a financially secure future.
Role Summary:
The Participant Services division is based out of Phoenix, AZ. The Associate will respond to Participant Services inbound calls from Mutual of America participants, contract holders, and prospective customers.
*One must have an active series 6 FINRA license to be considered.
Responsibilities:
  • Responds to incoming calls, answers questions relating to company products, and provides general customer assistance such as online access, form completion and provides status updates on withdrawals and rollovers from customer retirement savings accounts (401K, 403b, etc.) in a fast-paced inbound call center environment.
  • Validate withdrawal claims through the 800-Line and submit them directly to the Processing Center accurately and in a timely manner.
  • Research and communicate to participants reasons for withdrawal form rejection, assist with proper completion of withdrawal forms.
  • Fulfills phone requests for product and plan literature, quarterly statements, 1099 requests, withdrawal forms, etc.
  • Updates Salesforce system with all case notes as required.
  • Assist with Loan Administration calls and status updates for participant inquiries on how to model a loan, complete a loan application, questions regarding loan payments, loan amounts available and status of loan application processing from retirement savings accounts.
  • Assist with Beneficiary Claims calls and status updates for participant inquiries regarding benefits from deceased participants retirement savings accounts.
  • Refers callers to the Rollover department for sales opportunities or Regional Offices for specialized assistance.
  • Assists with the processing of financial and non-financial transaction requests received via mail and email.
  • Assist and/or troubleshoot password resets for online account access and transactions.

Required Qualifications:
  • Working hours will be between the following hours of operation:
    • March through November
      • Monday through Friday 6 AM to 6 PM, 1 hour lunch break
    • November through March
      • Monday through Friday 7 AM to 7 PM, 1 hour lunch break
    • Active FINRA SIE and Series 6 licenses
    • Excellent organizational and analytical skills
    • Strong problem-solving skills
    • Strong communication, both written and verbal
    • A patient and empathetic attitude
    • Great active listening skills
    • Comfortable working in a fast-paced environments

Preferred Qualifications:
  • Bachelor's or equivalent college degree
  • Bilingual in Spanish
  • 2 years prior customer service or call center experience in the financial services industry

What we offer you:
  • Competitive base salary
  • Annual Bonus
  • Comprehensive Benefits Package (medical, dental, and vision) that starts day one of employment
  • 401(k) Match: You will be eligible to receive up to 9% of your pay (salary and incentive compensation) in company contributions. A non-elective employer contribution of 3%, plus a 100% employer match on employee contributions of up to 6% of pay.
  • Parental Leave: 8 weeks fully paid
  • Paid time off: 20 days plus two floating personal holidays

The salary range below describes the minimum to maximum base salary range for this role. The role is also eligible for an annual bonus; whereby total compensation may exceed this range depending on individual and / or company performance.
Base Salary Range: $41,500 - $62,100
Visit www.mutualofamerica.com/careers for additional details about life at Mutual of America. You can also follow us on Twitter: @mutualofamerica | Facebook: @mutualofamerica
Mutual of America Financial Group provides equal employment opportunity to all qualified employees and applicants for employment regardless of race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other classification prohibited by applicable law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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