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Senior Call Center Analyst Jobs (NOW HIRING)

MMC Group

Sr. Call Center CSR

East Hartford, CT · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

Senior Call Center Customer Service Representative | Sr. Call Center CSR Openings: 5 Location: Onsite Pay: $21.00 per hour Schedule: Monday through Friday, 8:00 AM to 4:30 PM Weekends Off! Are you ...

Progyny, Inc

Senior Call Center Administrator

Manhattan, NY · On-site

$88 - $98/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Senior Contact Center Telephony Administrator Thank you for considering Progyny! We are seeking a ... Troubleshoot system issues, lead root cause analysis, and implement long‑term fixes to improve ...

Mutual of America

Senior Call Center Representative

Phoenix, AZ · On-site

$41K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Senior Call Center Representative Location: Phoenix, AZ (hybrid) Who We Are: At Mutual of America ... Excellent organizational and analytical skills * Strong problem-solving skills * Strong ...

Window Nation

Senior Call Center Agent

Fulton, MD · On-site +1

$21/hr

Window Nation is searching for a Fulltime Senior Call Center Agent to ensure the best quality ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

Mutual of America

Senior Call Center Representative

Phoenix, AZ · On-site

$41K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Senior Call Center Representative Location: Phoenix, AZ (hybrid) Who We Are: At Mutual of America ... Excellent organizational and analytical skills * Strong problem-solving skills * Strong ...

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Senior Call Center Analyst information

See salary details

$48.5K

$102.5K

$130.5K

How much do senior call center analyst jobs pay per year?

As of Aug 20, 2026, the average yearly pay for senior call center analyst in the United States is $102,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What does a senior call center analyst do?

A Senior Call Center Analyst is responsible for analyzing call center operations to improve efficiency and customer service quality. They review call data, monitor performance metrics, and identify trends or issues. Additionally, they may develop reports, recommend process improvements, and provide guidance to junior analysts or team leaders. Their goal is to enhance productivity, customer satisfaction, and operational effectiveness within the call center.

What are the key skills and qualifications needed to thrive as a senior call center analyst, and why are they important?

To thrive as a Senior Call Center Analyst, you need strong analytical skills, experience with workforce management, and a background in call center operations—often supported by a bachelor’s degree in business, IT, or a related field. Familiarity with call center software, CRM platforms, data analysis tools like Excel or Power BI, and relevant certifications such as Six Sigma or COPC are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication skills help you collaborate with teams and drive operational improvements. These competencies are crucial for optimizing call center performance, enhancing customer satisfaction, and supporting data-driven decision-making.

How does a senior call center analyst typically collaborate with other departments to enhance customer service operations?

A Senior Call Center Analyst often works closely with teams such as IT, training, and quality assurance to analyze call data and identify areas for process improvement. They frequently participate in cross-functional meetings to discuss customer feedback trends and recommend actionable changes. By sharing insights and collaborating on solutions, they help ensure that customer service strategies are aligned across the organization, ultimately leading to improved customer satisfaction and operational efficiency.

What is the difference between Senior Call Center Analyst vs Call Center Supervisor?

AspectSenior Call Center AnalystCall Center Supervisor
CredentialsTypically requires a bachelor’s degree and call center experienceRequires similar credentials, often with leadership or supervisory training
Work EnvironmentFocuses on data analysis, reporting, and process improvementOversees daily operations, manages staff, and ensures service quality
Employer UsageUsed in customer service, technical support, and sales centersCommonly found in call centers with team management responsibilities

The main difference is that a Senior Call Center Analyst primarily analyzes data and improves processes, while a Call Center Supervisor manages staff and oversees daily operations. Both roles require similar credentials and are integral to call center success, but they focus on different aspects of call center management.

What cities are hiring for Senior Call Center Analyst jobs?

Cities with the most Senior Call Center Analyst job openings:

What are the most commonly searched types of Call Center Analyst jobs?

The most popular types of Call Center Analyst jobs are:

What states have the most Senior Call Center Analyst jobs?

States with the most job openings for Senior Call Center Analyst jobs include:

Senior Call Center Analyst jobs near you
Infographic showing various Senior Call Center Analyst job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $102,527 per year, or $49.3 per hour.

Senior Call Center Specialist

Window World of Baton Rouge, LLC

Houston, TX • On-site

$19/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Summary

America's leading replacement window company, Window World, is looking for a Senior Call Center Specialist to join our headquarters in Houston, TX In this position, you'll be responsible for ensuring best-in-class customer experience by assisting customers with products and services-related questions and resolving customer concerns with urgency. Bring your customer support skills and determination, and we'll give you the tools you need to succeed. We want you to climb the ladder with us so ask about the opportunities for growth at Window World!

Responsibilities

  • Handle customer inquiries through various communication channels including over the phone, email, online chat, text messaging, or in person
  • Answers questions related to products, policies, and services offered by the organization
  • Schedule appointments for estimates, installations, and other related services
  • Review customer account information to identify and resolve customer concerns and escalate issues beyond their expertise level
  • Engage appropriate resources and route calls for followup and resolution
  • Accurately create and update customer accounts and input records of customer interactions
  • Collect and process payment transactions
  • Contact customers in support of outbound program initiatives
  • Recommend improvements in processes, policies, and procedures to prevent future gaps in customer experience
  • Actively support and meet the organization's performance metrics including call quality, call handling time, call wrap time, and attendance
  • Provide assistance with training and orientation for other Team Members when assigned
  • Performs other duties as assigned or requested by management
Qualifications
  • High school diploma or equivalent
  • 1 year of experience in customer service or call center work setting (2+ years is a plus)
  • Excellent customer service skills including active listening and critical thinking
  • Proficient computer skills including Microsoft Office products
  • Accuracy in data entry and proficient typing skills
  • Service-oriented with desire to resolve customer issues
  • Positive, upbeat attitude and team player
  • Ability to work in-person during office hours: Monday - Friday, 8:00 am - 5:00 pm, and rotating Saturdays 8:00 am - 12:00 pm
Benefits
  • Job Type: Hourly, starting at $19 (may vary depending on experience)
  • Paid weekly!
  • 401k with company matching contributions!
  • Comprehensive benefits package including, vision, dental, and health insurance
  • Paid time off (PTO) and vacation that accrues over time
  • Opportunities for advancement and bonuses
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