ZipRecruiter

Log In

1

Senior Business Process Manager Jobs in Boca Raton, FL

UKG

Sr Business Development Representative

Weston, FL · On-site

$5/hr

Your Impact Own and manage your territory strategy Execute multi-channel outreach (email, phone ... Disability Accommodation in the Application and Interview Process: For individuals with ...

Photon

Sr. Business system analyst - Tampa

Sunrise, FL · On-site

$88K - $114K/yr

Conduct in-depth analysis of business processes, systems, and workflows within the capital markets ... Experience with trading platforms and order management systems is a plus Compensation, Benefits and ...

Photon

Sr. Business system analyst - Tampa

Sunrise, FL · On-site

$88K - $114K/yr

Conduct in-depth analysis of business processes, systems, and workflows within the capital markets ... Experience with trading platforms and order management systems is a plus Compensation, Benefits and ...

AeroVironment

Senior Manager, Finance Systems

Sunrise, FL

$103K - $141K/yr

Worker Type Regular Summary The Senior Manager, Finance Systems leads the functional execution of ... Design end-to-end business processes, system workflows, and approval hierarchies aligned with ...

previous pagenext page

Showing results 21-40

All JobsBusiness Process JobsSenior Business Process Manager JobsSenior Business Process Manager Jobs in Boca Raton, FL

Senior Business Process Manager information

See Boca Raton, FL salary details

$49.8K

$120.6K

$172.7K

How much do senior business process manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior business process manager in Boca Raton, FL is $120,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,800.00 and $145,200.00 per year, depending on experience, location, and employer.

What is the difference between Senior Business Process Manager vs Business Analyst?

AspectSenior Business Process ManagerBusiness Analyst
Required CredentialsBachelor's/Master's in Business, Management, or related fields; certifications like CBPP or Six SigmaBachelor's in Business, Finance, or related fields; certifications like CCBA or CBAP
Work EnvironmentOversees process improvement teams, collaborates with management, and implements strategiesAnalyzes business needs, documents requirements, and supports project teams
Employer & Industry UsageCommon in manufacturing, finance, and consulting firmsWidely used across IT, finance, healthcare, and corporate sectors

The Senior Business Process Manager focuses on leading process improvements and strategic initiatives, while the Business Analyst primarily analyzes business needs and documents requirements. Both roles require strong analytical skills and industry knowledge but differ in scope and responsibilities.

What does a senior business process manager do?

A senior business process manager oversees and improves organizational workflows and procedures to enhance efficiency and effectiveness. They analyze existing processes, implement changes, and often use tools like BPM software, requiring strong analytical, leadership, and communication skills. Their role involves collaborating with various departments to optimize business operations and ensure strategic goals are met.

What is the average salary for a Senior Business Process Manager?

The average salary for a Senior Business Process Manager in the US typically ranges from $90,000 to $130,000 annually, depending on experience, industry, and location. Professionals in this role often have strong analytical skills and may hold certifications such as Six Sigma or PMP to enhance their earning potential.

What job categories do people searching Senior Business Process Manager jobs in Boca Raton, FL look for?

The top searched job categories for Senior Business Process Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Senior Business Process Manager jobs?

Cities near Boca Raton, FL with the most Senior Business Process Manager job openings:

Senior Business Process Manager jobs near you

Sr Mgr, IT Service Ops

Charter Schools USA

Fort Lauderdale, FL • On-site

Full-time

Posted 4 days ago

Charter Schools USA rating

6.7

Company rating: 6.7 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

336th of 640 rated elementary and secondary schools

Job description

Who We Are
Charter Schools USA (CSUSA) is one of the largest and highest performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA's mission is a Relentless Commitment to Student Greatness in School and in Life™. CSUSA provides an academically rigorous education to students equipping them with real world readiness, prepared for college or career after graduation. With an unwavering dedication to the success of students from every background, CSUSA is closing the gaps in achievement and opportunity, keeping our promise of Strong Minds, Good Hearts™.
Job Purpose
To join a team of people with the mission: Relentless Commitment to Student Greatness in School and in Life ™. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts™ through an education model that gives every student the opportunity for success. As the Senior Manager, IT Service Operations, you will oversee the daily technical operations of the corporate locations and Universal Service Desk, and champion the adoption of ITIL best practices across the ITSS division. This role combines supervisory management of on-site, hybrid, and remote support staff, consistent service performance and metrics, and coordination of special projects, training, and initiatives that deliver excellent customer service. Beyond managing support agents, the Senior Manager owns multiple ITIL processes and serves as the liaison between the Universal Service Desk and the rest of the business.
How You Will Impact Education
Following computing best practices and the ITIL service management framework, the Senior Manager brings in-depth technical knowledge and excellent customer service to build a positive culture within ITSS and across the schools and companies that rely on ITSS support. This role provides input to strategy, design, and support for IT Service Operations, acts as liaison between service providers and the broader business community, and delivers technical consultation, implementation, and project leadership.
In this role, you will:
  • Provide excellent front-facing customer experience
  • Maintain knowledge of new and existing technology within the ITSS framework
  • Oversee daily operational activities and services provided by the Universal Service Desk
  • Oversee technical support operations and supporting staff for the Corporate Headquarters and state offices for national and state staff
  • Develop, train, and mentor staff to ensure professionalism and department standards are maintained
  • Create and maintain Standard Operating Procedures
  • Monitor and maintain agent groups in the ticketing system
  • Provide data to Senior Leadership as needed
  • Ensure operational staff have the resources needed to perform their duties
  • Provide input to annual performance evaluations for direct reports
  • Support the ITIL framework adopted by the ITSS division for service operations
  • Ensure procedures, policies, and standards are documented to support operations
  • Improve the customer service experience, create efficient processes, and facilitate organic growth
  • Identify and develop automation for simpler requests handled at Tier 0 or Tier 1
  • Communicate with service group managers when ticket escalation reaches 50% or 75% of the Service Level target to avoid a breach; assist the Senior Director in this effort when requested
  • Suggest improvements to the ITSM tool for Incident and Request forms and workflows
  • Ensure service groups adhere to established processes; facilitate action and/or recommend remedial training for ITIL users where required
  • Serve as Incident Process Manager, Major Incident Process Manager, Change Management Process Manager, Knowledge Management Process Manager, and Request Fulfillment Process Manager
  • Keep abreast of process evolution and industry developments, applying best practices to identify areas of improvement
  • Coordinate with other ITSS staff to facilitate integration, solutions, or improvements

Required Qualifications and Skills
  • Strong oral, written, and client-facing communication skills, with the ability to communicate effectively across a wide-ranging user base
  • Strong problem-solving ability, troubleshooting, and multi-tasking skills
  • Ability to think strategically, paired with exceptional leadership skills
  • Outstanding customer service skills
  • Strong organizational, management, negotiation, and analytical skills
  • Ability to provide training and mentoring across varying skill levels
  • Demonstrated ability to work under pressure and meet tight deadlines
  • Customer-service driven, with the ability to adapt in a diverse and dynamic environment
  • Commitment to CSUSA's company values

Job Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience
  • 4-8 years of progressive experience in IT service management or service desk operations
  • ITIL Foundation Certification required
  • Working experience with the FreshService platform required
  • Experience in education technology or K-12 school environments preferred
  • Availability for occasional after-hours support and participation in an on-call rotation
  • Ability to travel within or outside of state as needed

May perform other duties as assigned.
Work Environment
While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:
Usual office working conditions, with possible travel to school campuses across CSUSA's multi-state network (FL, LA, NC, SC).
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Travel within or outside of state.
  • Light work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.
  • Ability to lift, carry, and move IT equipment (e.g., laptops, monitors, peripherals) between offices, storage areas, and school campuses.

FLSA Overtime Category
Job is exempt from the minimum wage and overtime provisions of the Fair Labor Standards Act.

What Charter Schools USA employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply