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Senior Bilingual Customer Service Jobs (NOW HIRING)

Artech

Bilingual Customer Service Representative

Austin, TX · On-site

$15.25 - $19.25/hr

Bilingual Customer Service Representative We are looking for a Bilingual Customer Service Representative to support the Provider Network team. In this role, you will assist Medicaid providers and ...

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How much do senior bilingual customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for senior bilingual customer service in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Bilingual Customer Service vs Customer Support Specialist?

AspectSenior Bilingual Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; bilingual proficiency; experience in customer serviceHigh school diploma or equivalent; bilingual skills often preferred; entry-level to mid-level experience
Work EnvironmentCall centers, retail, corporate offices; fast-paced customer interactionCall centers, retail, online support; similar customer-facing settings
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, tech, e-commerce, service industries

Senior Bilingual Customer Service roles typically require more experience and involve handling complex customer issues, mentoring junior staff, and providing higher-level support. Customer Support Specialists focus on resolving customer inquiries efficiently, often at an entry or mid-level. Both roles are vital in customer service but differ mainly in experience level and scope of responsibilities.

What skills are needed for a senior bilingual customer service representative?

A senior bilingual customer service representative needs strong communication skills in both languages, problem-solving abilities, and cultural awareness. Proficiency with customer service tools like CRM software and the ability to handle complex inquiries are also important. Additionally, leadership skills and experience in conflict resolution are often required for senior roles.

What cities are hiring for Senior Bilingual Customer Service jobs?

Cities with the most Senior Bilingual Customer Service job openings:

What are the most commonly searched types of Bilingual Customer Service jobs?

The most popular types of Bilingual Customer Service jobs are:

What states have the most Senior Bilingual Customer Service jobs?

States with the most job openings for Senior Bilingual Customer Service jobs include:

Senior Bilingual Customer Service jobs near you

Bilingual Customer Service Representative

Artech

Austin, TX • On-site

$15.25 - $19.25/hr

Other

Re-posted 24 days ago

Job description

Bilingual Customer Service Representative

We are looking for a Bilingual Customer Service Representative to support the Provider Network team. In this role, you will assist Medicaid providers and clients by addressing inquiries, resolving issues, and ensuring a smooth customer experience. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced call center environment.

Key responsibilities include:

  • Providing accurate and unbiased support to Medicaid providers and clients regarding eligibility, claims status, and program-related inquiries
  • Handling inbound calls professionally, ensuring prompt and courteous responses
  • Maintaining detailed and accurate documentation of all interactions in the system
  • Routing calls to the appropriate departments when necessary
  • Meeting defined performance, productivity, and attendance standards
  • Troubleshooting issues and escalating complex cases as needed
  • Supporting additional tasks as assigned by management
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About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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