Senior Application Support Engineer Jobs in Frederick, MD

About Jerr-Dan, an Oshkosh company

For over 45 years, Jerr-Dan has redefined the vehicle towing and recovery industry. Few professions can match the heart and soul of a tow owner/operator. Day after day, night after night, these real-life road warriors rise to meet a world of challenges - the elements, passionate "customers," competitors and the many documented dangers of driving - without hesitation or complaint, and without fail. Due to the extreme nature of their job, they have high expectations of themselves and those they work with. This is why Jerr-Dan relentlessly strives to build our trucks to exceed those expectations and promote along the road safety.

The Lead Product Specialist - Heavy Duty / Towing Applications serves as the primary subject matter expert (SME) for assigned heavy-duty product lines, with deep hands-on expertise in product operation, application, and real-world performance. This role leads technical product execution, field validation, and customer application support while acting as the authoritative voice of the customer and end user into Engineering, Sales, Marketing, and Product Development. The position combines field-based expertise, technical leadership, and customer-facing influence to ensure products meet market needs, perform as intended, and are effectively supported throughout their lifecycle.

YOUR IMPACT

Product & Application Expertise

• Serve as the primary Heavy Duty / Towing SME, including rotator and high-capacity recovery equipment.

• Operate heavy-duty equipment in real-world environments to validate performance, safety, and application suitability.

• Provide authoritative guidance on towing, lifting, rigging, recovery methods, and equipment capabilities to internal teams, dealers, and customers.

Field Testing & Engineering Support

• Partner with Engineering to define "jobs to be done," test objectives, and validation criteria for new and existing products.

• Prepare and execute test procedures, including equipment setup, rigging, structural testing, and field trials.

• Support New Product Development (NPD) initiatives through hands-on testing, evaluation, and performance feedback.

• Act as a technical advisor during product issue resolution, performance investigations, and improvement initiatives.

Customer, Dealer & Application Support

• Provide advanced application support to customers and dealers, including troubleshooting, configuration guidance, and performance consultation.

• Support customer confidence during pre-sale and post-sale engagements through demonstrations, field follow, and application training.

• Act as a trusted technical liaison between the business and the towing industry.

Training & Knowledge Transfer

• Develop and deliver end-user and dealer training programs focused on proper application, operation, and safety of heavy-duty equipment.

• Create training materials, technical guides, and application documentation for internal and external use.

• Mentor and provide functional leadership to team members and cross-functional partners, acting as a lead worker and technical authority.

Marketing & Industry Alignment

• Partner with Marketing to ensure technical accuracy, proper application, and industry-relevant language in product messaging, visuals, and content.

• Support development of demonstration scripts, "how-to" content, and application-focused media.

• Review customer-facing materials to ensure alignment with real-world use and towing industry standards.

MINIMUM QUALIFICATIONS

• High school diploma.

• 6+ years of experience, with significant experience in heavy-duty equipment, field applications, or industry-specific technical roles.

• Demonstrated ability to operate and evaluate heavy equipment in real-world environments.

• Ability to travel up to 25%.

WORKING CONDITIONS

The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.

• This role combines office-based administrative duties with physical activity in field or production environments.

• In the office setting, tasks may require extended computer use, sitting, and attending meetings.

• Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.

• Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.

• Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.

Pay Range:

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is a merit-based Equal Opportunity Employer.Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.