Senior Application Support Engineer Jobs in Boston, MA

About NECI
NECI is an Emerson Impact Partner and provider of industrial automation and digital transformation solutions and services. We solve process, automation, and data integration challenges in therapeutics, energy, and manufacturing with a broad portfolio of product, project, and service capabilities. Our experienced team has a deep knowledge of people, process and systems and relentlessly seeks to drive the outcomes that empower our partners to advance the world. Join in our mission!

Role Summary

We are looking for a Senior Application Engineer to work closely to support our Account Executives, Sales Executives, and Order Management Specialists in pursuit of sales opportunities. As a Senior Application Engineer, you will collaborate with the customer to provide guidance regarding product orders and proposal requirements, while assuring high levels of customer service and customer satisfaction in accordance with our Core Values.

Duties and Responsibilities

• Produce and provide proposals for customer solutions by listening to and evaluating our customers requirements and selecting and proposing innovative control solutions according to our customers and principals standards and practices.
• Grow our valve automation business to meet annual company sales goals targets in our coverage area by promoting and fostering NECIs reputation as a total valve supplier for ball valves, butterfly valves, valve automation, and solutions. Includes participating in training, developing a sufficient knowledge base of all product lines our company represents, being able to readily access all necessary information to develop and price valve automation solutions, and demonstrating a satisfactory competency level to meet the expected standards of performance necessary to deliver valve automation solutions to our customer base in a timely manner.
• Achieve desired sales results for annual new product initiatives by participating in NECI and principal new product launches, probing and uncovering customer needs and pain points, and applying our new technology and product solution offerings.
• Provide support & technical services to customers by assisting users with start-up, checkout, and calibration, and resolving product and/or service problems based on our principals standards and practices and NECI internal procedures.
• Additionally, being responsible and accountable for following through on all customer orders, returns, credits, and invoicing issues etc. to a satisfactory resolution in accordance with Think Customer principals.
• Support on time delivery to customer by assessing customers needs, determining the factories abilities to meet those needs, and negotiating mutually agreeable due dates with the customer. As appropriate, to also assist in expediting products and services with our suppliers and principals to meet or exceed committed customer expectations. This includes anticipating or recognizing situations or circumstances when total customer satisfaction is at risk and taking ownership of resolution.
• Identify new sales opportunities and ensure consistent service by maintaining accurate customer information data utilizing IFS and identifying and qualifying new opportunities with our customers, and fully supporting our Account Managers plans and strategies for account growth and penetration.
• Understand and actively participate in our quality management system by adopting our quality policy and all appropriate elements of our quality management system, dedicating your efforts to the reduction, elimination, and prevention of quality deficiencies, and initiating proper actions to prevent the occurrence of nonconformities related to our products, services, processes, and quality system. This also includes your timely participation as required in Corrective and Preventive Action Requests, Quality Circles/Teams, and collaboration with other Company Departments on continuous improvement initiatives.
• Participate in the companys safety and health program by understanding and following the established policies and procedures of our Safety and Health Manual, notifying appropriate Supervisors/Managers of any observed workplace safety and health compliance issues, and implementing appropriate recommendations to help improve our Companys overall Safety and Health Program.
• Maintain and develop professional and technical competence by attending periodic factory or principal-based training sessions, appropriate web-based training classes/seminars, periodic hands-on training, departmental meetings, as well as periodic professional development workshops or classes.
• Inform supervisor/manager and appropriate NECI personnel of market conditions providing timely reporting of key customer and competitor activities within the territory.

Qualifications

• Bachelors degree in engineering: Mechanical, Industrial, or Chemical
• 8+ years of relevant work experience
• Competitive Spirit: while sales is compensated for a job well done, we are seeking someone self-motivated and driven by the pursuit and satisfaction in exceeding goals and delivering growth to the business.
• Proven experience in customer-facing roles (does not need to be technical sales experience) and a passion for people and engagement with an audience.

Benefits

• Competitive Medical, Dental & Vison Insurance
• Flexible Spending or Health Savings Accounts
• Unlimited Vacation Time Policy
• 10 Paid Holidays
• 12 Paid Weeks Birthing Parent Leave
• Retirement Savings: 401(k) and Employee Stock Ownership Plan
• Pet Insurance
• Employee Referral Bonus
• Tuition Reimbursement
• Company Paid STD, LTD, and Life Insurance

Compensation: This position offers a base salary range of $95,000 to $110000, based on experience and qualifications. The role is also eligible for a variable compensation plan.

The posted salary range represents a good faith estimate of the expected compensation for this role at the time of posting. Final compensation will be determined based on factors such as relevant experience, skills, qualifications, internal equity, and business needs.

On-Site Requirements

This position requires a full on-site presence 5 days per week during the first 46 months. Following that period, the role will be on-site four days per week, including Monday, Wednesday, and Thursday, with the fourth on-site day alternating between Tuesday or Friday depending on business needs.

Must be currently authorized to work in the United States.

Policy on Third-Party Unsolicited Resume Submissions: Please note that any third-party unsolicited resume submissions will immediately become the property of Stellix and its affiliates. Stellix and its affiliates will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.

Please Note: Stellix and its affiliates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by law.