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Senior Application Support Engineer Jobs in Andover, MA

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to hire employment basis. This position requires both strategic engineering as well as tactical hands-on ...

KG Tiger

Application Support Engineer

Natick, MA

The position consists of two central components - Application support and collaborative project ... Strong programming skills in at least two of the following languages: C++, Java, JavaScript, or ...

DTCC

Lead Application Support Engineer

Boston, MA · On-site

Minimum of 6+ years of experience in Application Support, Production Support, Site Reliability Engineering (SRE), or related roles * Bachelor's degree and/or equivalent practical experience * Strong ...

Cooley LLP

Product Support Engineer

Boston, MA

... g., application support engineer, technical support engineer, product support engineer, or quality assurance engineer) - Senior level candidates considered with 5+ years' experience with proven ...

Cooley

Product Support Engineer

Boston, MA

... g., application support engineer, technical support engineer, product support engineer, or quality assurance engineer) - Senior level candidates considered with 5+ years' experience with proven ...

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All JobsApplication Support Engineer JobsSenior Application Support Engineer JobsSenior Application Support Engineer Jobs in Andover, MA

Senior Application Support Engineer information

See Andover, MA salary details

$70.4K

$130.7K

$185.4K

How much do senior application support engineer jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior application support engineer in Andover, MA is $130,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,400.00 and $146,400.00 per year, depending on experience, location, and employer.

What does a senior application support engineer do?

A Senior Application Support Engineer is responsible for maintaining and troubleshooting complex software applications to ensure their optimal performance and availability. They act as a technical expert, diagnosing and resolving incidents, managing escalations, and collaborating with development teams to address root causes of issues. Additionally, they may provide guidance to junior team members, implement process improvements, and communicate with stakeholders about system health and updates. Their role is crucial in minimizing downtime and ensuring a smooth user experience.

What are the key skills and qualifications needed to thrive as a senior application support engineer?

To thrive as a Senior Application Support Engineer, you need strong problem-solving abilities, deep knowledge of software applications, and experience with programming or scripting languages, usually supported by a degree in computer science or a related field. Familiarity with ticketing systems, monitoring tools, databases, and certifications like ITIL or Microsoft Certified: Azure Administrator are commonly required. Excellent communication, patience, and a customer-focused mindset help you stand out when resolving complex technical issues and collaborating with cross-functional teams. These skills ensure efficient resolution of incidents, high system reliability, and superior service delivery for end users.

How does a senior application support engineer typically collaborate with development and infrastructure teams to resolve complex technical issues?

As a Senior Application Support Engineer, you will frequently act as a bridge between the development and infrastructure teams when addressing complex technical issues. This involves troubleshooting application incidents, gathering detailed logs, and clearly communicating findings to developers for code-related fixes or to infrastructure teams for environment-related problems. You may participate in regular meetings, joint problem-solving sessions, and post-incident reviews to ensure seamless knowledge transfer and continuous improvement. Effective collaboration and clear communication are essential for minimizing downtime and delivering robust solutions.

What is the difference between Senior Application Support Engineer vs Application Support Engineer?

AspectSenior Application Support EngineerApplication Support Engineer
Required CredentialsBachelor's degree, certifications like ITIL, relevant experienceBachelor's degree, entry-level certifications often sufficient
Work EnvironmentCorporate IT teams, tech companies, financial institutionsSupport centers, IT departments, software vendors
Employer & Industry UsageUsed across industries requiring complex application supportCommon in software, tech, and enterprise environments
Search & Comparison IntentUnderstanding senior roles, career progressionEntry-level support roles, skill development

The Senior Application Support Engineer typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. Application Support Engineers focus on day-to-day support tasks, troubleshooting, and maintaining applications. The senior role involves leadership and strategic responsibilities, while the entry-level role emphasizes technical support and learning.

What are popular job titles related to Senior Application Support Engineer jobs in Andover, MA?

For Senior Application Support Engineer jobs in Andover, MA, the most frequently searched job titles are:

What cities near Andover, MA are hiring for Senior Application Support Engineer jobs?

Cities near Andover, MA with the most Senior Application Support Engineer job openings:

Senior Application Support Engineer jobs near you
Infographic showing various Senior Application Support Engineer job openings in Andover, MA as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 32% In-person, 33% Hybrid, and 35% Remote job distribution, with an average salary of $130,658 per year, or $62.8 per hour.

Senior Application Support Engineer

Bain Capital

Boston, MA • On-site

$125 - $145/hr

Other

Posted yesterday

New

Job description

Description

This position will be working for the firm’s Application Support Technology team and will provide support across multiple business units. It will primarily focus on Workday and Salesforce, while also supporting a range of other SaaS platforms including Tableau, Investran, GTreasury, DocuSign, Box, and additional applications as needed. The Senior Application Support Engineer ensures stability, performance, and availability of production systems and data pipelines.

Responsibilities
  • Monitor and support production systems, integrations, and data pipelines
  • Troubleshoot application, data, and integration issues across enterprise platforms
  • Manage and resolve incidents using ITIL-based practices, lead root‑cause analysis when needed
  • Support user access, provisioning, and platform administration
  • Partner with development teams, business analysts and vendors to resolve issues and implement improvements
  • Assist with releases, system upgrades, and environment maintenance
  • Respond to business data inquiries and operational support requests
  • Maintain documentation and standard operating procedures for recurring issues
  • Identify opportunities to improve monitoring, automation, and support processes
  • Manage and prioritize support queues (ServiceNow)
  • Contribute to business continuity and disaster recovery planning and testing
  • Demonstrate strong time‑management skills and ability to prioritize multiple support requests effectively
  • Maintain a proactive approach to learning new technologies and continuously developing technical skills
Qualifications
  • 5–7 years of experience in application or production support within enterprise environments
  • Proven ability to thrive in fast‑paced, high‑performing team settings
  • Strong analytical and troubleshooting skills with a focus on complex system issues
  • Experience managing incidents end‑to‑end and collaborating effectively across cross‑functional teams
  • Hands‑on experience supporting Workday Financials and/or HCM, including EIB, custom reports, and scheduled processes
  • Demonstrated ability to diagnose and resolve Workday integration errors and warnings
  • Excellent communication and organizational skills, with the ability to prioritize, assess urgency, and escalate appropriately
  • Proactive problem‑solver focused on reducing recurring issues and improving user experience
  • Ownership of case management processes, including coordinating with vendors to elevate and resolve product defects
  • Self‑motivated and resourceful, with the ability to independently research and troubleshoot issues before escalation
  • Preferred: Salesforce experience, including administration or data management
  • Familiarity with integration tools and job schedulers
  • Knowledge of ITIL practices
  • Experience with scripting or BI tools
  • Experience with Workday Studio
  • Experience managing Workday custom validations (e.g., Supplier Invoices, Time Tracking)
  • Exposure to AWS
  • Working knowledge of SQL
  • Financial services experience
  • Workday Certifications (a plus)
Compensation and Benefits

Expected Annual Base Salary: $125,000 – $145,000. Base salary will be determined by a range of factors including role, function, level, experience, and location. The position may be eligible for a discretionary annual bonus based on individual impact, team, and firm performance. Bain Capital offers a competitive benefits package designed to support employees’ health, financial security, family needs, and overall well-being.

Equal Employment Opportunity

Bain Capital is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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