Senior Application Support Engineer Jobs in Rhode Island

This is a remote role that may be hired in several markets across the United States. Priority given to those candidates located in North Carolina, Arizona.

Senior Software Engineer - Pega

Overview:

We are seeking an experienced Senior Software Engineer with expertise in the Pega Platform to drive the design, development, and implementation of enterprise-scale workflow, within CAB Technology. The ideal candidate must be a Pega Lead System Architect (LSA) and possess strong hands-on experience with Pega and understand enterprise application architecture. This role will partner with business and technology stakeholders to deliver scalable, secure, and innovative solutions while establishing technical standards and mentoring development teams.

Responsibility:

• System Enhancement - Performs a variety of actions that evaluate and improve department systems, processes, and applications. Utilizes programming specifications to construct modules, develop testing methods, and design materials. Provides new feature time estimates for system changes and assists in implementing modifications. Executes test plans to validate application functions as designed.
• Analysis - Collects data related to user requests and determines scope, time estimates, and system impacts. Inspects business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy.
• Business Support - Provides technical support to production systems by addressing reported issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Drafts documentation to be used for system, end user, and operational purposes, including technical specifications and application designs.
• Technical Expertise - Responsible for complex involvement in the software development life cycle including the creation, enhancement, implementation, and evaluation of software. Serves as a technical resource for management, associates, and business units.
• On-call Support - Provides 24/7 on-call support via rotations.
• Stay current with emerging Pega capabilities, AI technologies, and industry best practices.
  

Qualifications: 

Preferred Licenses or Certifications: Pega Lead System Architect (LSA) 

Bachelor's Degree and 4 years of experience in Software application development and maintenance

OR

High School Diploma or GED and 8 years of experience in Software application development and maintenance

Preferred Qualifications:

• Design, architect, and deliver enterprise-grade applications using the Pega Platform.
• Serve as the technical lead for complex Pega implementations.
• Design and implement AI-powered solutions leveraging Pega GenAI, Knowledge Buddy, Agentic AI, and related capabilities (Nice to Have).
• Lead solution architecture, application design, and code reviews to ensure scalability, maintainability, and performance.
• Develop reusable frameworks, components, and enterprise design standards.
• Integrate Pega applications with enterprise systems using REST, SOAP, messaging, and event-driven architectures.
• Drive CI/CD implementation, DevOps best practices, automated testing, and release management.
• Troubleshoot complex production issues and provide technical leadership for critical incidents.
• Mentor and coach developers, Senior System Architects, and System Architects on Pega best practices.
• Ensure compliance with enterprise security, governance, and regulatory standards.

#LI-JM1

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

This job posting has been extended until October 2, 2026.

If hired in North Carolina or Arizona the base pay for this position is generally between $117,614 and $140,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

This job posting has been extended until October 2, 2026.

If hired in North Carolina or Arizona the base pay for this position is generally between $117,614 and $140,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.