Senior Application Support Engineer Jobs in Rhode Island

Job Description:

Senior/Lead Application Administrator, Departmental Systems

Office of Information Technology

The Office of Information Technology (OIT) is seeking a skilled Application Administrator to join the OIT Departmental Systems team. This position will be filled at either the Senior Application Administrator (Grade 10) or Lead Application Administrator (Grade 11) level, depending on the finalist's depth of qualifications, technical expertise, and relevant experience.

Senior Application Administrator (Grade 10)

This position directly supports the technology needs of IT applications across a wide range of divisions and departments, including but not limited to Dining Services, Campus Life, Auxiliary services (Bookstore, Mailroom, Transportation), the Brown Card Office, and the Brown Arts Institute. This position is responsible to ensure that IT applications meet the ongoing needs of all operational aspects in their respective areas.

The Senior Application Administrator will support all computing applications used throughout our broad customer base. The Senior Application Administrator will support all of these applications in a variety of ways, including application configuration, vendor technical support, contractual support, and performing Data Security Reviews. The Senior Application Administrator will participate in and support all upgrades, application and security patches, etc. and will coordinate all aspects of testing, documentation, and training of end users. The position will participate in cross training with fellow team members to ensure the team has adequate backup for all applications supported.

The Senior Application Administrator will be a liaison into OIT, working with the ITSC team, Network and Comm Ops teams, ISG, and any other teams as needed. This role will also partner with Athletics leaderships regarding technology planning, budgeting, and evaluation of new applications.

Education and Experience

Bachelor's degree preferred

3+ years of IT related experience including enterprise-level business application support or administration.

The following experience is preferred:

Administration of Public Safety or Enterprise Applications & Systems

Security Systems Application Administration

SQL Queries; including writing queries and joining databases

SSRS (SQL Server Reporting Services); writing reports & supporting SSRS

Active Directory Security Group Administration

Group Policy Administration

Lead experience preferred

The following application support or administration experience or equivalent is preferred:

Software House - CCURE9000

VMS Systems such as Genetec Security Center

Central Square IMC

NICE 911 Recording Suite

Zetron Communication Solution

SQL Server Reporting Services

Wowza Media Service & TheoPlayer Cloud

The following certifications preferred:

Software House - CCURE9000 Certified

Genetec - Genetec Security Center Certified

Strong application support/administration abilities to troubleshoot, support, and maintain critical application suites/software components supporting a 24x7 operation.

Strong problem solving skills, organizational skills, and project planning skills

Working knowledge of databases and SQL Queries

Troubleshooting skills for problem resolution

Knowledge of TCP/IP networking

Knowledge of IT change management processes

Excellent customer service skills; strong commitment to customer service

Strong computing, analytical, and organizational skills

Ability to work effectively in a group and as a member of a project team

Excellent coordination, collaboration, writing, and verbal communication skills

Ability to manage multiple tasks with shifting priorities

Ability to work through problems and find solutions

Experience with Google Suite

Experience with Microsoft Excel, Word and other Microsoft Office applications

Higher education experience preferred

Lead Application Administrator, Departmental Systems (Grade 11)

This position directly supports the technology needs of the customer base for Departmental Systems. It will primarily focus on the Division of Athletics and the Department of Public Safety and Emergency Management, but will help to support the various other departments and divisions supported by Departmental Systems.

The Lead Application Administrator will support all computing applications used throughout our customer base. This position will support software apps used by Athletics including enterprise level apps like TeamWorks, that includes NCAA compliance management, University Ticketing for selling tickets to sporting events, and Fusion for managing recreational sports. Additionally this position supports many sport-specific applications with unique needs. The Lead Application Administrator will support all of these applications in a variety of ways, including application configuration, vendor technical support, hardware needs except for PCI related equipment, contractual support, and performing Data Security Reviews. The Lead Application Administrator will participate in and support all upgrades, application and security patches, etc. and will coordinate all aspects of testing, documentation, and training of end users. The position will participate in cross training with fellow team members to ensure the team has adequate backup for all applications supported.

The Lead Application Administrator will be a liaison into OIT, working with many OIT teams including ITSCs, Network, Comm Ops, ISG, Systems, and any other teams as needed. This role will also partner with customer leadership regarding technology planning, budgeting, and evaluation of new applications.

Education and Experience

• Bachelor's degree preferred

• 7 years of IT related experience

• Experience with enterprise-level business application support or administration preferred

The following experience is preferred:

• SQL Queries; including writing queries and joining databases

• Active Directory Security Group Administration

• Group Policy Administration

The following application support or administration experience or equivalent is preferred: Athletics enterprise apps; Athletics compliance, Recreational sports management, ticket sales applications

• Strong application support/administration abilities to troubleshoot, support, and maintain critical application suites/software components supporting a 24x7 operation.

• Strong problem solving skills, organizational skills, and project planning skills

• Working knowledge of databases and SQL Queries

• Troubleshooting skills for problem resolution

• Knowledge of TCP/IP networking

• Knowledge of IT change management processes

• Excellent customer service skills; strong commitment to customer service

• Strong computing, analytical, and organizational skills

• Ability to work effectively in a group and as a member of a project team

• Excellent coordination, collaboration, writing, and verbal communication skills

• Ability to manage multiple tasks with shifting priorities

• Ability to work through problems and find solutions

• Experience with Google Suite

• Experience with Microsoft Excel, Word and other Microsoft Office applications

• Higher education experience preferred

Benefits of Working at Brown:

Please review additional information on the Benefits of Working at Brown.

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Submission Guidelines:

The designated Position Work Location for each position determines the approved modality of work. Positions are classified based on the operational and business needs of the department and may be designated as on-site, hybrid, or remote.

Employees with a designated position work location as remote must reside and perform their work in a state where Brown University is registered to do business. Brown University is a registered employer in the following states: Rhode Island, California, Colorado, Connecticut, Florida, Maryland, Massachusetts, New York, New Hampshire, New Jersey, North Carolina, Washington, D.C.

Please note that to be considered for a staff position at Brown University, you must submit a separate application for each position you wish to be considered for. Applications are reviewed only for the specific position to which they are submitted and are not automatically considered for future openings.

This position is not eligible for visa sponsorship.

Still Have Questions?

If you have any questions you may contact employment@brown.edu.

Brown is an E-Verify Employer.

EEO Statement:

Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person's race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.