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Senior Application Support Engineer Jobs in Pawtucket, RI

NECI

Senior Application Engineer

Foxboro, MA · On-site

$95K - $110K/yr

Role Summary We are looking for a Senior Application Engineer to work closely to support our Account Executives, Sales Executives, and Order Management Specialists in pursuit of sales opportunities.

Teknor Apex

Sr. Manufacturing Solutions Engineer

Pawtucket, RI · On-site

$88K - $121K/yr

The Senior Manufacturing Solutions Engineer is responsible for designing, developing, implementing ... Establish documentation standards, knowledge transfer processes, and application support models ...

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Senior Application Support Engineer information

See Pawtucket, RI salary details

$67.6K

$125.5K

$178.1K

How much do senior application support engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for senior application support engineer in Pawtucket, RI is $125,526.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,100.00 and $140,600.00 per year, depending on experience, location, and employer.

What does a senior application support engineer do?

A Senior Application Support Engineer is responsible for maintaining and troubleshooting complex software applications to ensure their optimal performance and availability. They act as a technical expert, diagnosing and resolving incidents, managing escalations, and collaborating with development teams to address root causes of issues. Additionally, they may provide guidance to junior team members, implement process improvements, and communicate with stakeholders about system health and updates. Their role is crucial in minimizing downtime and ensuring a smooth user experience.

What are the key skills and qualifications needed to thrive as a senior application support engineer?

To thrive as a Senior Application Support Engineer, you need strong problem-solving abilities, deep knowledge of software applications, and experience with programming or scripting languages, usually supported by a degree in computer science or a related field. Familiarity with ticketing systems, monitoring tools, databases, and certifications like ITIL or Microsoft Certified: Azure Administrator are commonly required. Excellent communication, patience, and a customer-focused mindset help you stand out when resolving complex technical issues and collaborating with cross-functional teams. These skills ensure efficient resolution of incidents, high system reliability, and superior service delivery for end users.

How does a senior application support engineer typically collaborate with development and infrastructure teams to resolve complex technical issues?

As a Senior Application Support Engineer, you will frequently act as a bridge between the development and infrastructure teams when addressing complex technical issues. This involves troubleshooting application incidents, gathering detailed logs, and clearly communicating findings to developers for code-related fixes or to infrastructure teams for environment-related problems. You may participate in regular meetings, joint problem-solving sessions, and post-incident reviews to ensure seamless knowledge transfer and continuous improvement. Effective collaboration and clear communication are essential for minimizing downtime and delivering robust solutions.

What is the difference between Senior Application Support Engineer vs Application Support Engineer?

AspectSenior Application Support EngineerApplication Support Engineer
Required CredentialsBachelor's degree, certifications like ITIL, relevant experienceBachelor's degree, entry-level certifications often sufficient
Work EnvironmentCorporate IT teams, tech companies, financial institutionsSupport centers, IT departments, software vendors
Employer & Industry UsageUsed across industries requiring complex application supportCommon in software, tech, and enterprise environments
Search & Comparison IntentUnderstanding senior roles, career progressionEntry-level support roles, skill development

The Senior Application Support Engineer typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. Application Support Engineers focus on day-to-day support tasks, troubleshooting, and maintaining applications. The senior role involves leadership and strategic responsibilities, while the entry-level role emphasizes technical support and learning.

What are popular job titles related to Senior Application Support Engineer jobs in Pawtucket, RI?

For Senior Application Support Engineer jobs in Pawtucket, RI, the most frequently searched job titles are:

What job categories do people searching Senior Application Support Engineer jobs in Pawtucket, RI look for?

The top searched job categories for Senior Application Support Engineer jobs in Pawtucket, RI are:

What cities near Pawtucket, RI are hiring for Senior Application Support Engineer jobs?

Cities near Pawtucket, RI with the most Senior Application Support Engineer job openings:

Senior Application Support Engineer jobs near you
Infographic showing various Senior Application Support Engineer job openings in Pawtucket, RI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $125,526 per year, or $60.3 per hour.

Application Support Engineer (L1 & L2 Support)

Centstone

Norton, MA • On-site

Contractor

Re-posted 4 days ago

Job description

Application Support Engineer (L1 & L2 Support)

Location: Norton, Boston, MA (3 Days Onsite)
Job Type: Contract / Full-Time
Experience: 6–10+ Years

Job Overview

We are seeking an experienced Application Support Engineer to provide L1 and L2 support for enterprise systems across manufacturing, laboratory, and clinical environments. The ideal candidate will have hands-on experience supporting multiple applications and ensuring smooth operations in a regulated environment.

Technologies / Applications (Experience Required in Few/Most)
  • MES (Manufacturing Execution Systems)
  • IDBS PIMS
  • AVEVA PI
  • Lab Systems (LIMS – QC & CMC exposure is a plus)
  • Waters Empower
  • Waters Connect
  • SmartQC
  • Emerson RTMS
  • HxGN EAM CMMS
  • SEEQ
  • Heavensight MIT (SAP Scanners)
  • Clinical Trial Systems (N-Side or similar)
Key ResponsibilitiesL1 Support (User & Operational Support)
  • Provide user system training and onboarding support
  • Understand and document business processes and workflows
  • Manage user access requests and role assignments
  • Perform report generation and data extraction
  • Act as first line of troubleshooting for system issues
  • Handle basic system administration and configurations
  • Support application installations and environment setup
  • Monitor and manage tickets with vendor helpdesk systems
L2 Support (Advanced Support & Governance)
  • Manage change management (process & system level)
  • Maintain master data management and data integrity
  • Handle system documentation (SOPs, design specifications)
  • Perform user access reviews and audit readiness activities
  • Support validation processes (biannual/periodic reviews)
  • Act as second-line support with ISM and vendor teams
  • Monitor security patches, upgrades, and system performance
  • Perform system maintenance, restarts, and health checks
Required Skills
  • Strong experience in L1/L2 Application Support
  • Experience supporting enterprise systems (manufacturing/lab/clinical)
  • Knowledge of incident, problem, and change management
  • Experience with ticketing tools (ServiceNow or similar)
  • Strong troubleshooting and analytical skills
  • Understanding of GxP / regulated environments (preferred)
Preferred Skills
  • Experience with MES, PIMS, LIMS, or clinical systems
  • Exposure to SAP integrations or scanner-based tools
  • Knowledge of reporting tools and data systems
  • Experience working with vendor-managed applications
 

Thanks & Regards,

Adarsh Mallik | IT Recruiter
adarsh.mallik@centstone.com | 3322307193
CENTSTONE SERVICES
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About Centstone

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In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Hazlet, NJ, US

Year founded

2022

Social media

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