ZipRecruiter

Log In

1

Senior American Family Insurance Customer Service Jobs in Rochester, NY

next page

Showing results 1-20

People also search for

All JobsSenior American Family Insurance Customer Service JobsSenior American Family Insurance Customer Service Jobs in Rochester, NY

Senior American Family Insurance Customer Service information

See Rochester, NY salary details

$12

$22

$34

How much do senior american family insurance customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for senior american family insurance customer service in Rochester, NY is $22.77, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $25.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior American Family Insurance Customer Service representative, and why are they important?

To thrive as a Senior American Family Insurance Customer Service representative, you need in-depth knowledge of insurance products, strong problem-solving abilities, and prior experience in customer support. Familiarity with CRM software, insurance policy management systems, and possibly state-specific insurance licensing are typically required. Outstanding interpersonal skills, patience, and effective communication help you build rapport and resolve complex customer issues efficiently. These abilities are essential for ensuring customer satisfaction, policy retention, and maintaining the company’s reputation.

What are some common challenges faced by Senior American Family Insurance Customer Service representatives, and how can they be addressed?

Senior American Family Insurance Customer Service representatives often encounter complex customer inquiries, policy changes, and claims issues that require advanced problem-solving and communication skills. Balancing a high volume of calls while providing personalized service can be demanding. To address these challenges, it’s important to stay updated on company policies, use available knowledge bases, and collaborate closely with underwriters and claims adjusters. Seeking feedback and participating in ongoing training can also help enhance effectiveness in the role.

What does a Senior American Family Insurance Customer Service representative do?

A Senior American Family Insurance Customer Service representative assists customers with their insurance policies, answers questions about coverage, processes claims, and helps resolve any issues or concerns. They often handle more complex cases or escalated calls due to their experience. Their responsibilities also include providing guidance to junior representatives and ensuring high-quality service and customer satisfaction.

What is the difference between Senior American Family Insurance Customer Service vs American Family Insurance Claims Representative?

AspectSenior American Family Insurance Customer ServiceAmerican Family Insurance Claims Representative
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, insurance knowledge, claims processing experience
Work EnvironmentCall centers, office settings, customer supportField and office, claims investigation and processing
Employer & Industry UsageAmerican Family Insurance, customer service focusAmerican Family Insurance, claims handling focus

While both roles work within American Family Insurance, the Senior Customer Service role primarily handles customer inquiries and policy support, whereas the Claims Representative focuses on processing and investigating insurance claims. The former emphasizes customer interaction, while the latter involves claims management and assessment.

What are the most commonly searched types of American Family Insurance Customer Service jobs in Rochester, NY? The most popular types of American Family Insurance Customer Service jobs in Rochester, NY are:
What are popular job titles related to Senior American Family Insurance Customer Service jobs in Rochester, NY? For Senior American Family Insurance Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Senior American Family Insurance Customer Service jobs in Rochester, NY look for? The top searched job categories for Senior American Family Insurance Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Senior American Family Insurance Customer Service jobs? Cities near Rochester, NY with the most Senior American Family Insurance Customer Service job openings:
Senior American Family Insurance Customer Service jobs near you

Insurance Customer Service Representative

AAA of Western & Central NY

Rochester, NY • On-site

$39.60K - $54.50K/yr

Other

Posted 3 days ago

Job description

Title: Insurance Customer Service Representative

Department:  Insurance

FLSA:  Non-exempt

Grade Level:  12NE

Job Code: 6503

 

Position Summary

Provide service to current and prospective AAA members for Property & Casualty insurance policies, membership and promotion of additional AAA products and services.

Job Responsibilities

30% Communication – Exhibit a high degree of professionalism at all times. Actively listen to determine customers’ needs. Provide well-written and accurate communication inclusive of emails, letters, and documentation.

30% Customer Service – Understand all AAA Insurance offerings and other Club products and services to ensure quality service delivery to members and customers. Effectively resolve member and customer concerns. Demonstrate AAA Core Values in every interaction.

10% Sales – Educate and actively sell relevant insurance products and services during all appropriate interactions. Prospect and generate referrals. Sell and promote AAA membership and other Club products and services. Responsible for effectively closing sales and meeting overall monthly and annual scorecard goals.

20% Technical Knowledge– Effectively utilize Insurance and AAA systems, following established policies and guidelines to manage and respond to inquiries and issues. Serve as a liaison with the insurance carrier(s) to ensure timely underwriting of policies and maintain current knowledge of the insurance carriers’ underwriting guidelines. Participate in training and testing programs as required. Follow required processes and workflow on every interaction. Assist with other projects as assigned.

Apply