Security Operations Manager Jobs in Reno, NV (NOW HIRING)

About the Company:

Security Services Northwest, Inc. (SSNW) is your full-service security company. Founded in 1977, we offer professional and complete security services for residential, commercial, and industrial customers in Washington, Oregon, California, Wyoming, Idaho, Utah and Alaska.

Security Services Northwest is a nationally recognized supplement for Department of Defense anti- terrorism force protection.

From providing armed and unarmed security officers and patrol services to installing burglar alarms and camera systems, Security Services Northwest, Inc., provides our customers with the highest level of service. We have an exceptional, experienced team to assist you in mastering your skills, with great growth opportunity.

If you’re passionate about always doing your best work, making an essential contribution, and serving with kindness and humility, please consider applying today! People are at the heart of our business, and we’re always looking for new people to join our family of professionals!

"Work Hard, Be Kind."

Benefits:

• $40.00 Armed, $35.00 Unarmed, $30.00 Admin.
• Health Insurance
• Dental Insurance
• Vison Insurance
• Employee Assistance Program
• Paid Time Off
• Holidays paid at time and a half (if worked)
• Opportunity for overtime

We are a drug free workplace.

Summary of Duties and Responsibilities:

This position manages real-time operations that facilitate the maximization of resources to achieve customer satisfaction, productivity, schedule adherence, and economic goals. This position is a combination of Security Officer and Security Manager. As a Security Officer, you are responsible for standing post and performing the essential job functions as stated. You report to Eric Sortland, Director of Operations and Director of Operations, and Joe D’Amico, SSNW President.

Duties and Responsibilities:

• Participates in RFP acquisition and pre-bid meetings.
• Meets with potential new clients.
• Participates in the hiring of officers.
• Organize and oversee the work and schedules of officers.
• Supervise day to day operations.
• Maintains communication with client-designated points of contact at each location.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with Company policy.
• Stands post as needed.
• Write and submit Post Orders to the California Regional Manager and the Director of Operations for review and upload.
• Establishes quantitative and qualitative metric, guidelines and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates procedures.
• Ensures work environments are adequate and safe.
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Improves customer service and satisfaction through policy and procedural changes.
• Leads coordination and integration of efforts among operations.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Evaluate, preliminary ongoing security operations, training to include standard operating procedures, preliminary investigations, emergency procedures, management, fire and life safety training and guest service, implementing changes on procedures/post orders and policies to close service and operational gaps to including standing post in emergencies and kick off new business.
• Ensure compliance with policies effectively communicate policy and procedures changes to property and security operations to maintain compliance.
• Ensure the property or venue and other areas of property are consistently patrolled.
• Work in WA if needed
• Work in AK for the Fair
• Online recruiting and/or scheduling as needed.
• Respond daily to all directives given
• Performs other related duties as assigned.

Required Skills/Abilities:

• Thorough understanding of practices, theories, and policies involved in business and security.
• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.
• Able to make rapid and intelligent decisions in critical scenarios that may arise.
• Capable of coordinating or organizing new and existing projects.
• Maintains unarmed/armed Nevada security license.
• Basic computer skills in Microsoft Office.
• Basic computer skills in navigating websites and applications.
• Be flexible—if Joe can put on a uniform for the company, then so can you—so can we!

Education and Experience:

• Ten years of total Security Officer & LEO/military experience.
• Four-year Degree in Criminal Justice or related field (work experience considered).
• Four years Military or law enforcement experience.

Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.
• Must have a valid current Driver’s license
• Must have a clean criminal record and driving record, and personal vehicle
  
• Must have a valid Nevada security license.
• Must register for and pass an armed qualification within 90 days of accepting the position.
• Must possess or be willing to possess a TWIC card within 30 days of employment.
• Must be willing to obtain a concealed weapons permit.
• Must attend weekly Supervisor meetings
• Must meet weekly with Operations Manager
• Must obtain armed license within 90 days.

Compensation / Schedule

• This is a salary full-time position.
• Anticipate 50-60 hours per week.
• Be ready and willing to work swing, grave, and day shifts as needed.

SSNW is committed to protecting the privacy and confidentiality of applicant and employee information.

Security Services Northwest is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories provided by law will in no way affect the decision regarding an employment application. Security Services is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or accommodation due to disability for any part of the employment process, please contact us!