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Security Operations Center Operator Jobs in Ohio

Intralot

Call Center Operator (2)

Strongsville, OH · On-site

$16.50/hr

... security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery ... operations, tools, methodologies and processes Duties and Responsibilities Under the direct ...

Intralot

Call Center Operator (2)

Strongsville, OH · On-site

$16.50/hr

... security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery ... operations, tools, methodologies and processes Duties and Responsibilities Under the direct ...

3CDC

Safety Communication Center Operator

Cincinnati, OH · On-site

$19/hr

... security operation. Technical Support: * Troubleshoot and resolve technical issues with security ... Security Monitoring Center Operators will work in a controlled environment and must demonstrate the ...

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

* We have several openings for a part-time CALL CENTER OPERATOR position. * Location : Cleveland ... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ...

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

* We have several openings for a part-time CALL CENTER OPERATOR position. * Location : Cleveland ... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ...

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

* We have several openings for a part-time CALL CENTER OPERATOR position. * Location : Cleveland ... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ...

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

* We have several openings for a part-time CALL CENTER OPERATOR position. * Location : Cleveland ... operational expertise. With more than 31,000 dedicated team members, including 1,600 registered ...

ASMGi

Cyber Incident Response Analyst

Cleveland, OH · On-site

This individual will act as an internal and client facing resource while interacting with the third-party Security Operations Center as applicable. Principal Accountabilities: 25% - Client Incident ...

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All JobsSecurity Operations Center Operator JobsSecurity Operations Center Operator Jobs in Ohio

Security Operations Center Operator information

See Ohio salary details

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How much do security operations center operator jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for security operations center operator in Ohio is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.34 per hour, depending on experience, location, and employer.

What is the difference between Security Operations Center Operator vs Security Analyst?

AspectSecurity Operations Center OperatorSecurity Analyst
CertificationsCompTIA Security+, CEH, CISSP (preferred)CompTIA Security+, CISSP, GIAC certifications
Work EnvironmentMonitoring security systems in a SOC, responding to alertsAnalyzing security data, investigating incidents, reporting
Employer & Industry UsageCommon in cybersecurity firms, large enterprises, government agenciesUsed across industries for threat detection and risk assessment

Security Operations Center (SOC) Operators focus on real-time monitoring and initial response to security alerts, while Security Analysts perform in-depth analysis, investigation, and reporting. Both roles require similar certifications and often work within the same environment, but their responsibilities differ in scope and depth of analysis.

What are some common challenges faced by Security Operations Center Operators, and how can they be managed?

SOC Operators often encounter challenges such as managing high volumes of alerts, distinguishing false positives from genuine threats, and maintaining situational awareness during fast-paced incidents. Effective time management, continuous training on new threat vectors, and leveraging automation tools can help address these challenges. Collaborating closely with incident response teams and participating in regular drills also ensures readiness and improves overall team effectiveness.

What does a Security Operations Center Operator do?

As a security operations center operator, or SOC operator, you monitor a variety of technologies including access control, video surveillance, and alarm systems to provide security service and threat elimination for industrial, business, or residential customers. You respond to medical crises, safety incidents, natural disasters and other emergencies, and dispatch security officers, police, fire, EMS personnel, and other services as required. Your duties and responsibilities also include investigating incidents, escalating situations to appropriate parties in the SOC, and filing incident reports. In some roles, you are responsible for monitoring social media and other news and information channels to support threat identification.

What are the key skills and qualifications needed to thrive as a Security Operations Center Operator?

To thrive as a Security Operations Center (SOC) Operator, you need a solid understanding of cybersecurity principles, incident response, and network monitoring, often supported by a relevant degree or certifications like CompTIA Security+ or CEH. Familiarity with security information and event management (SIEM) tools, intrusion detection systems, and ticketing platforms is typically required. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for identifying threats and collaborating with teams. These skills are essential to quickly detect, assess, and respond to security incidents, ensuring the organization's information assets remain protected.
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What are popular job titles related to Security Operations Center Operator jobs in OH? For Security Operations Center Operator jobs in OH, the most frequently searched job titles are:
Security Operations Center Operator jobs near you
Infographic showing various Security Operations Center Operator job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,211 per year, or $18.9 per hour.

Call Center Operator (2)

Intralot

Strongsville, OH • On-site

$16.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Intralot rating

7.2

Company rating: 7.2 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

10th of 15 rated gambling companies

Job description

We are currently hiring: Full Time, Part Time & Weekend Opportunities
$16.50 per hour - Immediate start
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
Intralot offers a competitive benefits package that includes:
  • Medical, Dental & Vision Insurance
  • 6% 401k Match
  • Paid Holidays & Vacation
  • Paid Sick, Short/Long Term Disability
  • Tuition Reimbursement
  • Employee Assistance Program
  • Maternity/Paternity Leave
  • Discount Programs

Education, Training and Experience
High school diploma or equivalent training and experience.
One (1) year prior related customer service experience, preferably in a technical call center environment
Call tracking system experience preferred
Knowledge, Skills and Abilities
Knowledge of tracking software
Technical customer service skills
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Strong verbal and written communication skills
Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Manages ( inbound/outbound ) phone calls from Lottery retailers
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
Dispatch technicians as appropriate for on-site repairs
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc. is an Equal Opportunity Employer
As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.

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