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Security Control Room Officer Jobs (NOW HIRING)

Securitas

Control Room Security Officer

Sterling, VA

$20 - $24/hr

Control Room Security Officer Wage: $20.00-24.00/ hour Requires previous CCTV, alarm monitoring and dispatching 2-3 years data center security experience 2-3 years control room operator experience ...

Securitas

Control Room Security Officer

Reston, VA

$20 - $24/hr

Control Room Security Officer Wage: $20.00-24.00/ hour Requires previous CCTV, alarm monitoring and dispatching 2-3 years data center security experience 2-3 years control room operator experience ...

Securitas

Control Room Security Officer

Ashburn, VA

$20 - $24/hr

Control Room Security Officer Wage: $20.00-24.00/ hour Requires previous CCTV, alarm monitoring and dispatching 2-3 years data center security experience 2-3 years control room operator experience ...

Securitas

Control Room Security Officer

Herndon, VA

$20 - $24/hr

Control Room Security Officer Wage: $20.00-24.00/ hour Requires previous CCTV, alarm monitoring and dispatching 2-3 years data center security experience 2-3 years control room operator experience ...

Securitas

Control Room Security Officer

Ashburn, VA · On-site

$20 - $24/hr

Control Room Security Officer Wage: $20.00-24.00/ hour Requires previous CCTV, alarm monitoring and dispatching 2-3 years data center security experience 2-3 years control room operator experience ...

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How much do security control room officer jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for security control room officer in the United States is $18.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $19.23 per hour, depending on experience, location, and employer.

What are Security Control Room Officers?

Security Control Room Officers are professionals responsible for monitoring and managing security operations from a centralized control room. They use surveillance systems, alarms, and communication tools to detect and respond to security incidents, coordinate with on-site personnel, and ensure the safety of people and property. Their tasks often include monitoring CCTV feeds, managing access control systems, and responding to emergencies. Security Control Room Officers play a critical role in maintaining situational awareness and supporting the overall security strategy of an organization.

What are the key skills and qualifications needed to thrive as a Security Control Room Officer, and why are they important?

To excel as a Security Control Room Officer, you need strong observational skills, attention to detail, and a background in security procedures, often supported by relevant certifications such as SIA (Security Industry Authority) licensing. Proficiency in using CCTV systems, alarm monitoring software, and radio communication devices is typically required. Excellent communication, problem-solving, and decisiveness are vital soft skills for effective incident response and teamwork. These abilities are crucial for ensuring safety, timely response to incidents, and maintaining secure environments in various facilities.

What is the difference between Security Control Room Officer vs Security Guard?

AspectSecurity Control Room OfficerSecurity Guard
CredentialsSecurity certifications, monitoring trainingBasic security or guard license
Work EnvironmentControl room, monitoring stationsOn-site patrols, entrances, and exits
Employer & IndustryCorporate, industrial, or facility securityRetail, residential, or commercial properties
Primary RoleMonitoring security systems, coordinating responsesPatrolling premises, physical presence

While both roles focus on security, the Security Control Room Officer primarily monitors security systems and manages responses from a control room, whereas the Security Guard provides physical security through patrols and on-site presence. The roles complement each other but differ in responsibilities and work environment.

What are the typical challenges Security Control Room Officers face during a shift, and how are they addressed?

Security Control Room Officers often encounter challenges such as monitoring multiple surveillance feeds simultaneously, handling high-pressure situations like alarms or emergencies, and ensuring clear communication with on-site security teams. To manage these, officers rely on advanced monitoring systems, follow established protocols, and participate in regular training to maintain situational awareness. Teamwork and calm decision-making are essential, as officers frequently coordinate with colleagues and emergency services to ensure a swift, effective response to incidents.
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Security Control Room Officer jobs near you
Infographic showing various Security Control Room Officer job openings in the United States as of May 2026, with employment types broken down into 83% Full Time, 10% Part Time, and 7% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,892 per year, or $18.2 per hour.

Shift Manager, Security Control Room

Melcoresorts

Los Angeles, CA

Full-time

Posted 16 days ago

Job description

REQ14686 Shift Manager, Security Control Room (Open)

POSITION SUMMARY:

The Shift Manager, Security Control Room is responsible for directly managing the efficient operation of the Control Room to maximise the protection of the property and ensure a safe, secure and comfortable environment is maintained. The Shift Manager, Security Control Room works inside the Security Control room, providing leadership, motivation and direction to employees, ensuring an immediate response to resolve incidents and providing a function that ensures all operational activities are conducted with the highest levels of quality and integrity.

PRIMARY RESPONSIBILITIES:

  • Monitor Key Performance objectives and perform performance appraisals on direct reports.
  • Complete and implement conduct and counselling, feedback and reward and recognition processes.
  • Provide operations and colleague performance reports to superiors as required.
  • Ensure property and Security Control Room operations and procedures are adhered to.
  • Provide accurate monthly reports to superiors.
  • Understand and be able to perform all the functions of the Supervisor, Security Control Room and Senior Officer, Security Control Room roles.
  • Maintain direction, integrity and control over the site Security Access Control system.
  • Implement processes towards continual improvement of product delivery.
  • Ensure direct reports are fully conversant with all responsibilities and have a solid knowledge base.
  • Ensure the Control Room is fully conversant with Emergency Management procedures.
  • Oversee the management of and support direct reports to ensure all systems and equipment is effective and operational.
  • Provide assistance, support and information to security operations.
  • Oversee quality and delivery of training of new Control Room Employees.
  • Perform additional special projects as required by superiors.
  • Manage performance of administrative tasks including reports and compilation of statistics.
  • Adhere to and exhibit pro-active leadership in; as well as monitor staff integrity in accordance with all established policies and procedures within the department and property.
  • Actively participate in health and safety activities to ensure that workplace hazards are minimised and the health and safety of all employees is valued.
  • Implement and monitor the delivery of CCTV monitoring services to Retailers and Hotel environs as contracted.
  • Adhere to all company policies and procedures
  • Report accidents, injuries and unsafe work conditions to superiors and relevant departments
  • Perform other reasonable job duties as assigned by superiors from time to time

KEY PERFORMANCE INDICATORS:

  • Achievement of KPO's and implementation of strategies as identified in the Business Plan
  • Department and company policies and procedures are adhered to
  • Performance and succession criteria are met
  • Collection, recording, analysing and reporting information
  • Communicating ideas and information
  • Planning and organising activities
  • Managing others effectively
  • Solving problems
  • Making decisions
  • Delegating tasks
  • Effective relationship and appropriate delivery of CCTV monitoring services to Retailers

QUALIFICATIONS:

Qualifications and Experience:

  • Minimum of four-year Supervisory or Management experience within a CCTV environment
  • Highly competent in the use of Microsoft software applications
  • Well-developed knowledge of security access control systems and principles
  • Experience in managing employee databases
  • Experience with digital media and storage applications
  • Demonstrated management, leadership and teamwork
  • High level of attention to detail and ability to work with all levels of management

Personal Competencies:

  • Displays a high commitment to delivering and improving customer service
  • Is results orientated, demonstrates advanced business acumen and accepts accountability for results
  • Demonstrates advanced communication and interpersonal skills
  • Has a strong work ethic
  • Leads others to achieve business objectives
  • Encourages people to work as a team
  • Exhibits advanced people management skills
  • Ability to problem solve and accept responsibility
  • Understands different cultures and diversity
  • Highly organised with strong attention to detail
  • Ability to work without supervision
  • Confidential

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