Security Account Manager Jobs (NOW HIRING)

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is looking to hire an Account Manager. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account.  Meet or exceed financial & operational goals; provide quality customer service.   Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel.  Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

Security Account Manager

• Pay: $98,000 - $115,000 per year depending on experience.
• Location: Midland, Georgia
• Must be able to walk and stand for long periods of time & work outside in the elements.
• Must be over the age of 21
• Must have a valid driver license
• Four (4) year degree in Criminal Justice, Business Administration or related field
• Previous Contract Security, facilities management, military or law enforcement experience
• At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).

Allied Universal is looking to hire an Account Manager for our customer, Pratt & Whitney in Columbus, GA, dedicated to our mutual success.

Pratt & Whitney, A Raytheon Technologies Company, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units.

Pratt & Whitney shows that powered flight has transformed - and will continue to transform - the world. It's an engine for human progress and an instrument to rise above. With an explorer's heart and a perfectionist's grit, P&W turns possibilities into realities.

It's about more than transporting people reliably to their destinations. It's about more than providing the care and intelligence to service aircraft engines expertly. It's about innovating and engineering a new and exciting future for aviation - one in which the full potential of human progress can be unleashed.

This is how we at Pratt & Whitney approach our work, and what we are looking for in the account manager - to inspire the team to go beyond.

The ideal candidate will be self-motivated, able to work independently and in a team atmosphere, possess strong leadership skills, and perform duties with a high-degree of energy. 

Some of the competences that will be included as oversight responsibilities for this position are listed below:

• Security Services
• Life Safety Operations
• Access Control and VMS
• HAZMAT Response

The Account Manager is accountable for day-to-day operations of the assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned personnel. Provides after-hour emergency response as required.

Essential Functions Supervise the day to day security and life safety operations of the assigned client sites Manage a team officers and responders, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support Ensure the client site is provided with high quality services to protect people and property Stay current with industry best practices and recommend implementation at client sites as appropriate Build, improve and maintain effective relationships with both client and employees Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service Ensures all required reporting and contract compliance requirements are met.

Pratt & Whitney's operations are tightly controlled by international compliance and other regulations.  With assistance and guidance from P&W's Global Security team, the successful account manager will develop and maintain training programs and operations that meet or exceed these requirements.

• Assure regular communication of issues or program with Client Handle any escalated security issues or emergency situations appropriately. Other management responsibilities as determined by leadership Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.) Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site. Meet all contractual scheduled hours with a minimum of unbilled overtime. Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards. Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff. Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.

Qualifications:

• Four year degree
• Previous contract security, emergency services, facilities management, military or law enforcement preferred.
• At least 2 years of business management/operations/supervisory experience (depending on size/scope of client) preferred
• Ability to develop and grow customer relationships
• Experience in hiring, developing, motivating and retaining quality staff

. Outstanding interpersonal and communications skills required

. Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis

Key Competencies:

Staff Management

Financial Management

Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Driven for Results.

Additional qualifications and essential responsibilities:

• Supervise the day to day security operations of an assigned client site
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
• Ensure the client site is provided with high quality security services to protect people and property
• Build, improve and maintain effective relationships with both client and employees
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
• Ensure all required reporting and contract compliance requirements are met.
• Assure regular communication of issues or program with Client
• Handle any escalated security issues or emergency situations appropriately.
• Other management responsibilities as determined by leadership
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards.
• Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
• Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions.  Ensure complete customer satisfaction.

• Valid guard card/license, as required in the state for which you are applying.

• Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.
• Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.
• Four year degree in Criminal Justice, Business Administration or related field
• Previous Contract Security, facilities management, military or law enforcement experience
• At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).
• Ability to develop and grow customer relationships.
• Experience in hiring, developing, motivating and retaining quality staff.
• Outstanding interpersonal and communications skills required.
• Ability to work in a team-oriented management environment with the ability to work independently.
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
• Previous payroll, billing and scheduling experience preferred.
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
• Key Competencies:  Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.

RESPONSIBILITIES:

• Supervise the day to day security operations of an assigned client site
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
• Ensure the client site is provided with high quality security services to protect people and property
• Build, improve and maintain effective relationships with both client and employees
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
• Ensure all required reporting and contract compliance requirements are met
• Assure regular communication of issues or program with Client
• Handle any escalated security issues or emergency situations appropriately
• Other management responsibilities as determined by leadership
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
• Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
• Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions.  Ensure complete customer satisfaction
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
• Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

QUALIFICATIONS:

• Four (4) year degree in Criminal Justice, Business Administration or related field
• Previous Contract Security, facilities management, military or law enforcement experience
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