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Secret Shopping Jobs (NOW HIRING)

North Star Dining

Be Seen First

Restaurant General Manager

Orlando, FL · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Execute and maintain secret shopper + brand standards * Build a culture of accountability, energy, and ownership What We're Looking For * 2+ years of restaurant or fast-casual management experience

Five Guys

Crew Member

Tampa, FL · On-site

$20/hr

  • Medical

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

Five Guys

Crew Member

Pinellas Park, FL · On-site

$20/hr

  • Medical

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

North Star Dining

Be Seen First

Restaurant General Manager

Winter Garden, FL · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Execute and maintain secret shopper + brand standards * Build a culture of accountability, energy, and ownership What We're Looking For * 2+ years of restaurant or fast-casual management experience

Five Guys

Crew Member

Clearwater, FL · On-site

$20/hr

  • Medical

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

Five Guys

Crew Member

Palm Harbor, FL · On-site

$20/hr

  • Medical

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

Five Guys Burgers and Fries

Crew Member

Seminole, FL

$14 - $18/hr

  • Medical

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

Five Guys NY

Crew Member - Hiring Immediately

Ithaca, NY

$16.50 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) * Complimentary meal and drinks per shift * Commuter benefits * Insurance Plan ( Medical, Dental & Vision) * Paid time ...

Five Guys

Crew Member

Saint Petersburg, FL · On-site

$20/hr

  • Medical

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

Five Guys

Crew Member

Sun City Center, FL · On-site

$20/hr

  • Medical

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

Five Guys Burgers and Fries

Crew Member

Pinellas Park, FL

$14 - $18/hr

  • Medical

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

Five Guys Burgers and Fries

$18/hr

  • Medical

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $15.60+ per hour base pay to start, PLUS Secret ...

Five Guys

Five Guys Crew Member

Naples, FL · On-site

$20/hr

  • Medical

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14.00+ base pay to start PLUS Secret Shop ...

Five Guys Burgers and Fries

Crew Member

Largo, FL

$14 - $18/hr

  • Medical

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

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All JobsSecret Shopping Jobs

Secret Shopping information

See salary details

$8

$16

$23

How much do secret shopping jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for secret shopping in the United States is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $19.47 per hour, depending on experience, location, and employer.

How do you work as a secret shopper?

A secret shopper works by visiting businesses anonymously to evaluate customer service, cleanliness, and product quality. They typically receive assignments with specific criteria, complete detailed reports, and may need to pass background checks or have good observational skills. The job often involves flexible hours and attention to detail.

Are there real secret shopping jobs?

Secret shopping jobs are legitimate positions where individuals evaluate customer service, store cleanliness, and product quality for companies. These jobs typically require completing reports and may involve flexible schedules, but applicants should be cautious of scams and verify the legitimacy of the employer before applying.

What is the difference between Secret Shopping vs Mystery Shopping?

AspectSecret ShoppingMystery Shopping
CredentialsNo formal credentials requiredNo formal credentials required
Work EnvironmentRetail, hospitality, service industriesRetail, hospitality, service industries
Employer & Industry UsageMarket research companies, retailersMarket research companies, retailers
PurposeAssess employee behavior covertlyEvaluate customer experience

Secret Shopping and Mystery Shopping both involve evaluating customer service and store performance, often in retail and hospitality sectors. The key difference is that secret shopping emphasizes covert assessment of employee behavior, while mystery shopping focuses on overall customer experience. Both roles are used by similar employers and require no formal credentials, making them comparable options for those interested in market research and customer service evaluation.

What is secret shopping?

Secret shopping, also known as mystery shopping, is a process in which individuals are hired to pose as regular customers to evaluate the quality of service, compliance with company standards, and overall customer experience at various businesses. Secret shoppers are typically given specific tasks or scenarios to perform, such as making a purchase, asking questions, or observing store cleanliness. Their feedback helps companies identify strengths and areas for improvement in their operations. This role is often part-time or freelance, and shoppers are usually compensated per assignment or reimbursed for purchases. Secret shopping can be conducted in-person, over the phone, or online, depending on the requirements of the business.

What are some common challenges secret shoppers face while conducting assignments?

Secret shoppers often encounter challenges such as maintaining discretion while evaluating staff, remembering detailed criteria during their visit, and accurately documenting their experiences afterward. Balancing objectivity and thoroughness can be difficult, especially in busy or unpredictable environments. Additionally, secret shoppers must adapt to different business types and follow specific client instructions, which requires flexibility and strong attention to detail.

Do secret shoppers get paid?

Secret shoppers are typically paid for their work, which involves evaluating customer service and store conditions. Payment can vary from a small fee per assignment to a more substantial rate, and some companies offer reimbursements or incentives in addition to compensation. The pay rate often depends on the complexity and length of the evaluation.

What are the key skills and qualifications needed to thrive as a secret shopper?

To thrive as a Secret Shopper, you need keen observational skills, attention to detail, and reliability, with most positions requiring no formal qualifications but sometimes preferring previous retail or customer service experience. Familiarity with reporting tools, online survey platforms, and sometimes a smartphone or digital camera is typically necessary for documenting visits and submitting evaluations. Strong written communication, time management, and discretion are vital soft skills for providing accurate feedback without drawing attention. These abilities ensure that evaluations are thorough, unbiased, and valuable to companies seeking to improve customer experiences.
More about Secret Shopping jobs

What cities are hiring for Secret Shopping jobs?

Cities with the most Secret Shopping job openings:

What states have the most Secret Shopping jobs?

States with the most job openings for Secret Shopping jobs include:

What job categories do people searching Secret Shopping jobs look for?

The top searched job categories for Secret Shopping jobs are:

Secret Shopping jobs near you
Infographic showing various Secret Shopping job openings in the United States as of August 2026, with employment types broken down into 58% Full Time, 41% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,693 per year, or $16.2 per hour.

Restaurant General Manager

North Star Dining

Orlando, FL • On-site

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 4 days ago

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Job description

Now Hiring: General Manager – Five Guys Burgers & Fries

Are you a REAL leader who knows how to build a high-performing team, drive results, and deliver an exceptional guest experience?

At Five Guys Burgers and Fries, we’re not just serving burgers and fries—we’re building teams that take pride in every shift, every guest, and every detail.

What You’ll Do

As a General Manager, you will:

  • Lead, coach, and develop a high-energy team
  • Own restaurant performance (sales, labor, food cost, and profitability)
  • Drive food safety, cleanliness, and operational excellence
  • Ensure every guest leaves impressed
  • Execute and maintain secret shopper + brand standards
  • Build a culture of accountability, energy, and ownership

What We’re Looking For

  • 2+ years of restaurant or fast-casual management experience
  • Proven leadership and team-building skills
  • Strong focus on food safety & customer experience
  • Hands-on leader (not afraid to jump on the grill, fry, or register)
  • Very little admin here. 90% of your time will be spent in the kitchen.
  • High standards, high energy, and results-driven mindset
  • ServSafe Certification preferred

Compensation & Benefits

  • Bonus potential is 1/2 of your salary broken out quarterly. If your salary is 60k/yr, your bonus potential is 30k/year, potential bonus a quarter would be 7.5k
  • $60K – $65K+ annually (base + bonus potential)
  • Performance-based bonus program (food safety, shops, financials)
  • Health, dental, and vision insurance
  • Paid Time Off
  • Growth opportunities within a rapidly expanding brand

Why Five Guys?

  • Better quality + better experience
  • Closed on Thanksgiving and Christmas Day
  • Strong culture focused on teamwork, standards, and results
  • Weekly focus on performance (including secret shopper execution)
  • Opportunity to grow into multi-unit leadership

Location

Orlando, Florida

Ready to Lead?

If you’re a hands-on leader who can build a team, drive consistency, and hit performance goals—this is your opportunity.

Apply today and take ownership of your own restaurant.

Company Description

We are a growing company looking for enthusiastic, positive, friendly, customer focused individuals that pride themselves on serving amazing food in a clean upbeat and friendly environment. Looking for a career where there is growth opportunity? Look no further!