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Secret Shopping Jobs (NOW HIRING)

Five Guys NY

Crew Member - Hiring Immediately

Victor, NY · On-site

$16.50 - $17/hr

What we offer: ● Daily/Weekly tips ● Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) ● Complimentary meal and drinks per shift ● Commuter benefits ● Insurance ...

Five Guys NY

Crew Member - Hiring Immediately

Syracuse, NY · On-site

$16.50 - $17/hr

What we offer: ● Daily/Weekly tips ● Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) ● Complimentary meal and drinks per shift ● Commuter benefits ● Insurance ...

Five Guys NY

Crew Member - Hiring Immediately

Syracuse, NY · On-site

$16.50 - $17/hr

What we offer: ● Daily/Weekly tips ● Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) ● Complimentary meal and drinks per shift ● Commuter benefits ● Insurance ...

Five Guys

Crew Member/Cashier

Mount Airy, MD · On-site

$15/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Full-time & Part-Time positions are available. Supervisory positions are also available. Company Introduction Five Guys ...

Five Guys

Crew Member

Lexington, KY

$13 - $20/hr

Tips, Secret Shopper Bonuses, Free Five Guys Meal Every Shift, Referral Bonus Pay: $13-20/hr (all-in average -- base + cash tips + credit card tips + secret shopper bonuses combined) Schedule: Doors ...

Five Guys

Crew Member

Lexington, KY · On-site

$13 - $20/hr

Tips, Secret Shopper Bonuses, Free Five Guys Meal Every Shift, Referral Bonus Pay: $13-20/hr (all-in average -- base + cash tips + credit card tips + secret shopper bonuses combined) Schedule: Doors ...

Five Guys Burgers and Fries

Crew Member

Clearwater, FL · On-site

$14 - $18/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

Five Guys Burgers and Fries

Crew Member

Largo, FL

$14 - $18/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

Five Guys Burgers and Fries

Crew Member

Seminole, FL · On-site

$14 - $18/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

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Secret Shopping information

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$8

$16

$23

How much do secret shopping jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for secret shopping in the United States is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $19.47 per hour, depending on experience, location, and employer.

What is the difference between Secret Shopping vs Mystery Shopping?

AspectSecret ShoppingMystery Shopping
CredentialsNo formal credentials requiredNo formal credentials required
Work EnvironmentRetail, hospitality, service industriesRetail, hospitality, service industries
Employer & Industry UsageMarket research companies, retailersMarket research companies, retailers
PurposeAssess employee behavior covertlyEvaluate customer experience

Secret Shopping and Mystery Shopping both involve evaluating customer service and store performance, often in retail and hospitality sectors. The key difference is that secret shopping emphasizes covert assessment of employee behavior, while mystery shopping focuses on overall customer experience. Both roles are used by similar employers and require no formal credentials, making them comparable options for those interested in market research and customer service evaluation.

What is secret shopping?

Secret shopping, also known as mystery shopping, is a process in which individuals are hired to pose as regular customers to evaluate the quality of service, compliance with company standards, and overall customer experience at various businesses. Secret shoppers are typically given specific tasks or scenarios to perform, such as making a purchase, asking questions, or observing store cleanliness. Their feedback helps companies identify strengths and areas for improvement in their operations. This role is often part-time or freelance, and shoppers are usually compensated per assignment or reimbursed for purchases. Secret shopping can be conducted in-person, over the phone, or online, depending on the requirements of the business.

What are the highest paying mystery shopper jobs?

High-paying mystery shopper jobs typically offer between $20 and $50 per assignment, with some specialized or experienced shoppers earning over $100 per visit. Jobs that involve evaluating high-end retailers, restaurants, or conducting detailed audits tend to pay more, especially if they require specific skills or certifications. Payment varies based on the complexity and location of the assignment.

What are some common challenges secret shoppers face while conducting assignments?

Secret shoppers often encounter challenges such as maintaining discretion while evaluating staff, remembering detailed criteria during their visit, and accurately documenting their experiences afterward. Balancing objectivity and thoroughness can be difficult, especially in busy or unpredictable environments. Additionally, secret shoppers must adapt to different business types and follow specific client instructions, which requires flexibility and strong attention to detail.

What are the key skills and qualifications needed to thrive as a Secret Shopper, and why are they important?

To thrive as a Secret Shopper, you need keen observational skills, attention to detail, and reliability, with most positions requiring no formal qualifications but sometimes preferring previous retail or customer service experience. Familiarity with reporting tools, online survey platforms, and sometimes a smartphone or digital camera is typically necessary for documenting visits and submitting evaluations. Strong written communication, time management, and discretion are vital soft skills for providing accurate feedback without drawing attention. These abilities ensure that evaluations are thorough, unbiased, and valuable to companies seeking to improve customer experiences.
More about Secret Shopping jobs
What cities are hiring for Secret Shopping jobs? Cities with the most Secret Shopping job openings:
What states have the most Secret Shopping jobs? States with the most job openings for Secret Shopping jobs include:
What job categories do people searching Secret Shopping jobs look for? The top searched job categories for Secret Shopping jobs are:
Secret Shopping jobs near you
Infographic showing various Secret Shopping job openings in the United States as of May 2026, with employment types broken down into 34% Full Time, 64% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,693 per year, or $16.2 per hour.

Crew Member - Hiring Immediately

Five Guys NY

Victor, NY • On-site

$16.50 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Crew Member

$16.50-17/hr + tips Plus an extra average of $2 in tips per hour and secret shopper bonuses.

Salary: $16.50-$17.50/hr Plus an extra average of $2 in tips per hour and secret shopper bonuses.

What we offer: 
● Daily/Weekly tips 
● Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom) 
● Complimentary meal and drinks per shift 
● Commuter benefits 
● Insurance Plan ( Medical, Dental & Vision) 
● Paid time off 
● 401K program 
● Referral bonus for bringing new members in to the team 
●  Additional incentive for crew members if they have a SERVSAFE issued by the company's authorized provider or if acquired when employed. 
● Opportunities for advancement 

Crew Members perform essential duties in many different areas within the restaurant, including the cash register area, grill, dressing station, fry station, lobby and morning prep area, and provide friendly, fast and accurate service in order to ensure an excellent customer experience. 

Schedule: 
● Available to work days and nights 
●  Available to work weekends and holidays 
●  Available to work a variable schedule, as per the needs of the business 

Qualifications: 
● 18+ years of age 
● Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 8 hours with scheduled breaks) 
● Function in a fast-paced and noisy kitchen environment 
● Tolerance to temperature fluctuations 
● Work with hazardous substances such as hot oil
● Read, write, speak, and understand basic English 
● Communicate clearly 
● Use a basic computer system (ex. cash register) 
● Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 
● Available to work nights, weekends and holidays, and variable schedule, per the needs of the business 
● Adhere to Company’s policies and procedures, as well as City, State, and Federal laws and mandates 
● Fast casual/ fast food experience (preferred but not required) 

Responsibilities: Will be discussed during the interview and/or orientation 
EQUAL OPPORTUNITY: At Five Guys, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Five Guys is proud to be an equal opportunity workplace.  Reasonable accommodation will be considered and implemented in accordance with ADA requirements. 
Notice of Employee Rights, Protections, and Obligations Under Labor Law Section 740: https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

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An artificial intelligence tool that may be considered an Automated Employment Decision Tool (AEDT) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:
  • The candidate’s ability to perform the tasks in the available job role.
  • The candidate's self-rated skill proficiency.
  • The candidate’s fit for this job posting.
The use of AI technology is used to converse with candidates, screen based on the position’s criteria, and schedule interviews. The candidate may request an alternative selection process or accommodation if desired. 

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