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Secret Shopping Jobs (NOW HIRING)

Five Guys Burgers and Fries

Crew Member

Clarksville, MD · On-site

$15/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Full-time & Part-Time positions are available. Supervisory positions are also available. Five Guys Enterprises LLC is an ...

Five Guys

Crew Member/Cashier

Mount Airy, MD · On-site

$15/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Full-time & Part-Time positions are available. Supervisory positions are also available. Company Introduction Five Guys ...

Five Guys

Crew Member/Cashier

Eldersburg, MD · On-site

$15/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Full-time & Part-Time positions are available. Supervisory positions are also available. Company Introduction Five Guys ...

Five Guys

Crew Member

Lexington, KY · On-site

$13 - $20/hr

Tips, Secret Shopper Bonuses, Free Five Guys Meal Every Shift, Referral Bonus Pay: $13-20/hr (all-in average -- base + cash tips + credit card tips + secret shopper bonuses combined) Schedule: Doors ...

Five Guys

Crew Member

Lexington, KY

$13 - $20/hr

Tips, Secret Shopper Bonuses, Free Five Guys Meal Every Shift, Referral Bonus Pay: $13-20/hr (all-in average -- base + cash tips + credit card tips + secret shopper bonuses combined) Schedule: Doors ...

Five Guys Burgers and Fries

Crew Member

Pinellas Park, FL · On-site

$14 - $18/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

Five Guys Burgers and Fries

Crew Member

Largo, FL

$14 - $18/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

Five Guys Burgers and Fries

Crew Member

Clearwater, FL · On-site

$14 - $18/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

Five Guys Burgers and Fries

Crew Member

Tampa, FL · On-site

$14 - $18/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

Five Guys Burgers and Fries

Crew Member

Palm Harbor, FL · On-site

$14 - $18/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

Five Guys Burgers and Fries

Crew Member

Seminole, FL

$14 - $18/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

Five Guys

Crew Member

Largo, FL · On-site

$20/hr

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals! Healthcare plan is available for qualified leadership and crew members. Salary: $14+ base pay to start PLUS Secret Shop Bonuses ...

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Secret Shopping information

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How much do secret shopping jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for secret shopping in the United States is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $19.47 per hour, depending on experience, location, and employer.

What is secret shopping?

Secret shopping, also known as mystery shopping, is a process in which individuals are hired to pose as regular customers to evaluate the quality of service, compliance with company standards, and overall customer experience at various businesses. Secret shoppers are typically given specific tasks or scenarios to perform, such as making a purchase, asking questions, or observing store cleanliness. Their feedback helps companies identify strengths and areas for improvement in their operations. This role is often part-time or freelance, and shoppers are usually compensated per assignment or reimbursed for purchases. Secret shopping can be conducted in-person, over the phone, or online, depending on the requirements of the business.

What are the key skills and qualifications needed to thrive as a secret shopper?

To thrive as a Secret Shopper, you need keen observational skills, attention to detail, and reliability, with most positions requiring no formal qualifications but sometimes preferring previous retail or customer service experience. Familiarity with reporting tools, online survey platforms, and sometimes a smartphone or digital camera is typically necessary for documenting visits and submitting evaluations. Strong written communication, time management, and discretion are vital soft skills for providing accurate feedback without drawing attention. These abilities ensure that evaluations are thorough, unbiased, and valuable to companies seeking to improve customer experiences.

What are some common challenges secret shoppers face while conducting assignments?

Secret shoppers often encounter challenges such as maintaining discretion while evaluating staff, remembering detailed criteria during their visit, and accurately documenting their experiences afterward. Balancing objectivity and thoroughness can be difficult, especially in busy or unpredictable environments. Additionally, secret shoppers must adapt to different business types and follow specific client instructions, which requires flexibility and strong attention to detail.

What is the difference between Secret Shopping vs Mystery Shopping?

AspectSecret ShoppingMystery Shopping
CredentialsNo formal credentials requiredNo formal credentials required
Work EnvironmentRetail, hospitality, service industriesRetail, hospitality, service industries
Employer & Industry UsageMarket research companies, retailersMarket research companies, retailers
PurposeAssess employee behavior covertlyEvaluate customer experience

Secret Shopping and Mystery Shopping both involve evaluating customer service and store performance, often in retail and hospitality sectors. The key difference is that secret shopping emphasizes covert assessment of employee behavior, while mystery shopping focuses on overall customer experience. Both roles are used by similar employers and require no formal credentials, making them comparable options for those interested in market research and customer service evaluation.

Are there real secret shopping jobs?

Secret shopping jobs are legitimate positions where individuals evaluate customer service, store cleanliness, and product quality for companies. These jobs typically require completing reports and may involve flexible schedules, but applicants should be cautious of scams and verify the legitimacy of the employer before applying.

Do secret shoppers get paid?

Secret shoppers are typically paid for their work, which involves evaluating customer service and store conditions. Payment can vary from a small fee per assignment to a more substantial rate, and some companies offer reimbursements or incentives in addition to compensation. The pay rate often depends on the complexity and length of the evaluation.

How do you work as a secret shopper?

A secret shopper works by visiting businesses anonymously to evaluate customer service, cleanliness, and product quality. They typically receive assignments with specific criteria, complete detailed reports, and may need to pass background checks or have good observational skills. The job often involves flexible hours and attention to detail.
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What states have the most Secret Shopping jobs?

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Secret Shopping jobs near you
Infographic showing various Secret Shopping job openings in the United States as of August 2026, with employment types broken down into 58% Full Time, 41% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,693 per year, or $16.2 per hour.

Crew Member/Cashier

Five Guys Burgers and Fries

Sykesville, MD • On-site

$15 - $16/hr

Full-time

Re-posted yesterday

Five Guys rating

6.3

Company rating: 6.3 out of 10

Based on 388 frontline employees who took The Breakroom Quiz

15th of 106 rated fast food restaurants

Job description

Salary: $15+ base pay to start PLUS Secret Shop Bonuses, Free Meals, and Tips!!!

Our Mission:

To deliver a preeminent Five Guys Burgers and Fries experience through focused engagement with our teams, a culture of continued learning, and a dedication to world class customer service.

Be a Part of Something Great!

Crew members will be trained in cashiering, dressing burgers, grilling, and working the fry station. Cleaning is required for all staff and crew members. 

Apply to be a Crew Member and receive:

Competitive Wages | Tips | Secret Shopper Bonus & FREE Employee Meals!

Full-time & Part-Time positions are available.

Supervisory positions are also available. 

Five Guys Enterprises LLC is an American fast casual restaurant chain focused on hamburgers, hot dogs, and French fries, and headquartered in Lorton, Virginia, an unincorporated part of Fairfax County.

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