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Second Level Desktop Support Jobs (NOW HIRING)

AA2IT

Desktop Support Technician - Henderson, NV

Henderson, NV · On-site

$18.50 - $23.50/hr

The role involves providing high-level desktop and IT support while ensuring exceptional customer service and effective troubleshooting. Responsibilities : • Paid Training. • Provide exceptional ...

Adams and Reese

Desktop Support Specialist

Houston, TX · On-site

Serve as communications focal point between users and second level engineers. * Follow up with ... Supervision received by Desktop Support Manager and Regional Office Manager. Minimum Acceptable ...

AA2IT

Desktop Support Technician - Duluth, GA

Duluth, GA · On-site

$18.75 - $23.75/hr

AA2IT is seeking a Desktop Support Technician for a 3 month contract-to-hire opportunity in Duluth, GA to provide high-level desktop and IT support. The role involves delivering exceptional customer ...

TTEC

$19.50 - $24.75/hr

As a Desktop Support Lead Technician you will be responsible for maintaining the desktop/ workstation environment, software distribution, security updates, second level troubleshooting and you will ...

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As of Sep 9, 2026, the average hourly pay for second level desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

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It Desktop Support Technician - 1463826

Chesterton, IN

Ursitti Enterprises LLC
See more jobs at Ursitti Enterprises LLCexternal

$35K - $50K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 15 days ago

Key responsibilities

  • Provide day-to-day local and remote desktop support, troubleshoot hardware, software, and application issues, and document resolution steps in a ticketing system.

  • Manage and resolve customer issues through first/second level support, including fault diagnosis and applying desktop fault resolution for supported operating systems and applications.

  • Install, upgrade, support, and troubleshoot desktop hardware, peripherals, and authorized applications, and perform preventative maintenance tasks.

Job description

An immediate opening for a Desktop Support Technician. This is an opportunity to work in large enterprise environment supporting cutting edge enterprise security and productivity applications. The ideal candidate should have experience managing multiple projects under strict deadlines. The candidate should also be comfortable communicating IT objectives to local leadership and staff.

Job Role – Desktop Support Technician

Job Summary

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, be able to provide support and apply desktop fault resolution for the approved application suite.

Ideal candidate should have relevant 1-3 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications:

Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions,

Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday