Provide first-level support for desktop, laptop, software, network, printer, and peripheral issues. * Respond to service desk tickets, phone calls, and email requests in a timely manner.
Provide first-level support for desktop, laptop, software, network, printer, and peripheral issues. * Respond to service desk tickets, phone calls, and email requests in a timely manner.
Desktop Technician
Sainte-anne-de-bellevue, QC · On-site
CA$30 - CA$34/hr
Provide support to ensure stable, reliable desktop systems to the MDA user community across all ... first-level technical and user support via telephone, email, and other online-based or remote ...
Quick apply
Desktop Technician
Sainte-anne-de-bellevue, QC · On-site
CA$30 - CA$34/hr
Provide support to ensure stable, reliable desktop systems to the MDA user community across all ... first-level technical and user support via telephone, email, and other online-based or remote ...
Desktop Technician
Sainte-anne-de-bellevue, QC · On-site
CA$30 - CA$34/hr
Provide support to ensure stable, reliable desktop systems to the MDA user community across all ... first-level technical and user support via telephone, email, and other online-based or remote ...
Quick apply
Desktop Technician
Sainte-anne-de-bellevue, QC · On-site
CA$30 - CA$34/hr
Provide support to ensure stable, reliable desktop systems to the MDA user community across all ... first-level technical and user support via telephone, email, and other online-based or remote ...
Front Office Support Analyst
Montreal, QC · On-site
Responsible for the 1st and 2nd level of support Interact with the other members of the RT Chapter to build the target vision of the chain including progressive decommissioning of the Excel tools ...
Front Office Support Analyst
Montreal, QC · On-site
Responsible for the 1st and 2nd level of support Interact with the other members of the RT Chapter to build the target vision of the chain including progressive decommissioning of the Excel tools ...
ServiceNow Consultant
Montreal, QC · Remote
Provide second-level support for advanced ServiceNow functionalities in collaboration with IT support teams and external partners.
Quick apply
ServiceNow Consultant
Montreal, QC · Remote
Provide second-level support for advanced ServiceNow functionalities in collaboration with IT support teams and external partners.
Drive accessibility efforts: integrate and validate support for accessibility APIs (e.g. Microsoft ... architecture-level decisions. * Strong communication skills; ability to articulate tradeoffs ...
Drive accessibility efforts: integrate and validate support for accessibility APIs (e.g. Microsoft ... architecture-level decisions. * Strong communication skills; ability to articulate tradeoffs ...
CA$65K - CA$80K/yr
Provide second-level support to service technicians * Resolve problems/issues encountered on machines at customer sites * Distribute technical information and service updates to service technicians
CA$65K - CA$80K/yr
Provide second-level support to service technicians * Resolve problems/issues encountered on machines at customer sites * Distribute technical information and service updates to service technicians
Act as the second level of escalation, ensuring customer issues are addressed promptly, effectively ... Provide assistance and support to colleagues as needed. * Participate in strategic Customer ...
Act as the second level of escalation, ensuring customer issues are addressed promptly, effectively ... Provide assistance and support to colleagues as needed. * Participate in strategic Customer ...
FIC Font Office Dev Analyst
Montreal, QC · On-site
Responsible for the 1st and 2nd level of support. Interact with the other members of the RT Chapter to build the target vision of the chain including progressive decommissioning of the Excel tools ...
FIC Font Office Dev Analyst
Montreal, QC · On-site
Responsible for the 1st and 2nd level of support. Interact with the other members of the RT Chapter to build the target vision of the chain including progressive decommissioning of the Excel tools ...
... US supports all the activities in the Americas Region (US, Canada, and Latin America), which is almost exclusively corporate and investment banking (GBIS) oriented. The Second Level Testing team ...
... US supports all the activities in the Americas Region (US, Canada, and Latin America), which is almost exclusively corporate and investment banking (GBIS) oriented. The Second Level Testing team ...
As a Level 2 IT Support Analyst , you will act as the second point of contact for employees requiring technical assistance. You will be responsible for diagnosing, resolving, and documenting Level 2 ...
As a Level 2 IT Support Analyst , you will act as the second point of contact for employees requiring technical assistance. You will be responsible for diagnosing, resolving, and documenting Level 2 ...
ServiceNow Consultant
Montreal, QC · Remote
Provide second-level support for advanced ServiceNow functionalities in collaboration with IT support teams and external partners. About CTG CTG, a Cegeka company, delivers IT and business solutions ...
ServiceNow Consultant
Montreal, QC · Remote
Provide second-level support for advanced ServiceNow functionalities in collaboration with IT support teams and external partners. About CTG CTG, a Cegeka company, delivers IT and business solutions ...
Compiling employee experience metrics and dashboards for the business line and the Talent and Culture Vice-Presidency, supporting first- and second-level managers on various HR topics, and ...
Compiling employee experience metrics and dashboards for the business line and the Talent and Culture Vice-Presidency, supporting first- and second-level managers on various HR topics, and ...
Talent and Culture Advisor
Quebec, QC · Hybrid
Compiling employee experience metrics and dashboards for the business line and the Talent and Culture Vice-Presidency, supporting first- and second-level managers on various HR topics, and ...
Talent and Culture Advisor
Quebec, QC · Hybrid
Compiling employee experience metrics and dashboards for the business line and the Talent and Culture Vice-Presidency, supporting first- and second-level managers on various HR topics, and ...
Talent and Culture Advisor
Quebec, QC · Hybrid
Compiling employee experience metrics and dashboards for the business line and the Talent and Culture Vice-Presidency, supporting first- and second-level managers on various HR topics, and ...
Talent and Culture Advisor
Quebec, QC · Hybrid
Compiling employee experience metrics and dashboards for the business line and the Talent and Culture Vice-Presidency, supporting first- and second-level managers on various HR topics, and ...
Compiling employee experience metrics and dashboards for the business line and the Talent and Culture Vice-Presidency, supporting first- and second-level managers on various HR topics, and ...
Compiling employee experience metrics and dashboards for the business line and the Talent and Culture Vice-Presidency, supporting first- and second-level managers on various HR topics, and ...
... Subject Level Data Review); au besoin, assumer les deux responsabilites dans un role double ... Support project management team to develop monitoring strategy including monitoring triggers ...
... Subject Level Data Review); au besoin, assumer les deux responsabilites dans un role double ... Support project management team to develop monitoring strategy including monitoring triggers ...
Client Benefit Specialist (bilingual)
Montreal, QC · On-site
CA$57K - CA$85K/yr
Provide second-level support to the Benefits Administration Solutions call centre. * Occasional business travel may be required. What you will bring * Bilingualism (fluent in French and English ...
Client Benefit Specialist (bilingual)
Montreal, QC · On-site
CA$57K - CA$85K/yr
Provide second-level support to the Benefits Administration Solutions call centre. * Occasional business travel may be required. What you will bring * Bilingualism (fluent in French and English ...
... support at every stage. Join a firm where your career can make a difference. As part of the ... Main point of contact within HR for Qualtrics suite; responding to 2nd level requests, questions ...
... support at every stage. Join a firm where your career can make a difference. As part of the ... Main point of contact within HR for Qualtrics suite; responding to 2nd level requests, questions ...
... support at every stage. Join a firm where your career can make a difference. As part of the ... Main point of contact within HR for Qualtrics suite; responding to 2nd level requests, questions ...
... support at every stage. Join a firm where your career can make a difference. As part of the ... Main point of contact within HR for Qualtrics suite; responding to 2nd level requests, questions ...
Bilingual Desktop Support Specialist (English/French)
Montreal, QC • On-site
Sentinel Dock & Door Solutions
Full-time
Posted 16 days ago
Job description
Sentinel Dock & Door, an ASSA ABLOY branded company, is seeking a bilingual (English/French) Desktop Support Specialist based in Lachine, Quebec, to support our operations and employees across Quebec. In this role, you will provide front-line technical support for desktop hardware, software, mobile devices, and peripherals across multiple locations. You will troubleshoot user issues, deploy and maintain IT equipment, and help ensure employees have secure, reliable technology to support their work.
What You Will Do
Technical Support
- Provide first-level support for desktop, laptop, software, network, printer, and peripheral issues.
- Respond to service desk tickets, phone calls, and email requests in a timely manner.
- Troubleshoot and resolve hardware, software, and connectivity issues.
- Assist with software installations, updates, and configurations.
Hardware, Software & User Management
- Set up, configure, and deploy desktops, laptops, and mobile devices.
- Maintain system configurations, software updates, security patches, and network connectivity.
- Support user account administration, including password resets, access management, and Active Directory tasks.
- Track hardware inventory, software licenses, and equipment warranties.
Documentation & Collaboration
- Maintain accurate documentation of support requests and resolutions.
- Contribute to the IT knowledge base with troubleshooting guides and best practices.
- Collaborate with IT team members to resolve recurring or complex issues and escalate when required.
- Deliver professional, customer-focused support while communicating technical information clearly to end users.
What You Will Need
Qualifications & Experience
- Degree or diploma in Information Technology, Computer Science, or a related field, or equivalent experience.
- Fluent in both English and French.
- Experience in desktop support, help desk, or technical support environments.
- Experience supporting Windows environments; macOS and Linux experience is considered an asset.
- Strong knowledge of Microsoft 365 applications and standard desktop hardware.
Technical Skills
- Strong troubleshooting skills for desktop hardware and software.
- Working knowledge of TCP/IP, DNS, DHCP, VPN, and basic networking concepts.
- Experience with Active Directory, Group Policy, and user account administration.
- Familiarity with ticketing systems and remote support tools (e.g., ServiceNow, Zendesk, Jira).
- Basic understanding of endpoint security and antivirus solutions.
Additional Requirements
- Ability and willingness to travel to local sites and occasionally throughout Canada.
- Strong customer service, communication, and problem-solving skills.
- Ability to prioritize tasks and work independently or as part of a team
Preferred Qualifications
- CompTIA A+, CompTIA Network+, MCDST, or similar certifications.
- Experience with Intune, SCCM, MDM solutions, or software deployment tools.
- Experience with desktop virtualization technologies.