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Seasonal Healthcare Customer Service Jobs in Decatur, AL

Walgreens

Customer Service Associate

Madison, AL · On-site

$15 - $17.50/hr

Constructs and maintains displays, including promotional, seasonal, super structures, and sale ... Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick ...

Walgreens

Pharmacy Customer Service Associate

Athens, AL · On-site

$16 - $18/hr

Constructs and maintains displays, including promotional, seasonal, super structures, and sale ... Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

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Seasonal Healthcare Customer Service information

See Decatur, AL salary details

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How much do seasonal healthcare customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for seasonal healthcare customer service in Decatur, AL is $14.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $16.20 per hour, depending on experience, location, and employer.

What is a seasonal healthcare customer service representative?

A Seasonal Healthcare Customer Service Representative is a temporary employee who assists customers with questions about healthcare plans, insurance benefits, enrollment, billing, and claims during peak periods, such as open enrollment or flu season. These representatives typically work for healthcare providers, insurance companies, or call centers. Their main duties include answering phone calls, resolving issues, providing information, and ensuring a positive customer experience. The seasonal nature of the job means employment lasts only for a specific period when demand for support is highest.

What are the key skills and qualifications needed to thrive as a seasonal healthcare customer service representative?

To thrive as a Seasonal Healthcare Customer Service representative, you need strong communication skills, attention to detail, and a basic understanding of healthcare processes, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes knowledge of HIPAA regulations is typically required. Patience, empathy, and problem-solving abilities are soft skills that help you address customer concerns compassionately and efficiently. These skills ensure accurate information delivery, positive customer experiences, and compliance with healthcare standards during high-demand periods.

What are some common challenges faced by seasonal healthcare customer service representatives during peak periods?

Seasonal Healthcare Customer Service representatives often experience high call volumes and tight deadlines during open enrollment or flu season, which can be challenging to manage. Adapting quickly to frequent updates in healthcare policies and system changes is essential, as is maintaining empathy and professionalism with customers who may be stressed or confused about their coverage. Collaborating with team members and supervisors is crucial to ensure accurate information is provided and to resolve complex issues efficiently. Effective time management and strong communication skills help representatives succeed in this fast-paced, dynamic environment.

What is the difference between Seasonal Healthcare Customer Service vs Healthcare Customer Service?

AspectSeasonal Healthcare Customer ServiceHealthcare Customer Service
CertificationsBasic healthcare or customer service certifications often preferredSame certifications, often more comprehensive
Work EnvironmentTemporary, seasonal settings like flu season or vaccination drivesYear-round healthcare facilities such as hospitals or clinics
Employer & Industry UsageHospitals, clinics, health insurance companies during peak seasonsHealthcare providers, insurance companies, hospitals

Seasonal Healthcare Customer Service roles focus on temporary, peak periods in healthcare, requiring similar certifications but often with a shorter duration. Healthcare Customer Service positions are ongoing, supporting daily operations in healthcare facilities. Both roles involve assisting patients and handling inquiries, but seasonal roles are tied to specific times of increased demand.

What are popular job titles related to Seasonal Healthcare Customer Service jobs in Decatur, AL?

For Seasonal Healthcare Customer Service jobs in Decatur, AL, the most frequently searched job titles are:

What job categories do people searching Seasonal Healthcare Customer Service jobs in Decatur, AL look for?

The top searched job categories for Seasonal Healthcare Customer Service jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Seasonal Healthcare Customer Service jobs?

Cities near Decatur, AL with the most Seasonal Healthcare Customer Service job openings:

Seasonal Healthcare Customer Service jobs near you
Infographic showing various Seasonal Healthcare Customer Service job openings in Decatur, AL as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $30,924 per year, or $14.9 per hour.

Customer Service Associate

Walgreens

Madison, AL • On-site

$15 - $17.50/hr

Part-time

Re-posted 27 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,207 frontline employees who took The Breakroom Quiz

99th of 113 rated pharmacies

Job description


  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customer and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Implements Company asset protection procedures to identify and minimize profit loss.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Training & Personal Development
  • Attends training and completes PPLs requested by Manager or assigned by corporate.

External Basic Qualifications
  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications
  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.
  • Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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