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Job Summary:

The Logistics Account Manager is responsible for overseeing end‐to‐end supply chain activities for key semiconductor customers, ensuring efficient movement of materials, components, and finished goods across global networks. This role combines customer management, operational execution, and strategic supply chain planning to support on-time delivery, cost optimization, and compliance with industry standards. The ideal candidate possesses strong analytical skills, deep knowledge of semiconductor logistics requirements, and the ability to collaborate effectively with customers, suppliers, freight forwarders, and internal cross-functional teams. Location: Boise, ID or Chandler, AZ. Salary Range: $90,000 - $150,000 (Depending on skill set and experience).

Essential Job Duties & Responsibilities:

Customer & Account Management

• Serve as the primary point of contact for assigned semiconductor accounts, ensuring high levels of customer satisfaction and responsiveness.
• Understand customer product roadmaps, production schedules, wafer starts, and critical delivery requirements.
• Conduct regular business reviews covering performance metrics, service levels, forecasts, and improvement opportunities.
• Escalate critical issues proactively and provide clear communication on status, risks, and recovery plans.

Logistics Operations Management

• Manage end‐to‐end logistics processes including inbound materials, international shipping, warehousing, distribution, and outbound deliveries.
• Coordinate with freight forwarders, 3PLs/4PLs, customs brokers, and carriers to ensure optimal routing and compliance with trade regulations.
• Monitor shipment status, resolve delays, and ensure strict adherence to lead times required for semiconductor manufacturing cycles.
• Oversee RMA/returns processes, spare parts logistics, and urgent service shipments for fab equipment and field support operations.

Supply Chain Planning & Inventory Control

• Collaborate with customer planners to understand demand forecasts, supply constraints, and buffer stock requirements.
• Optimize inventory positioning across US hubs.
• Manage consignment, vendor-managed inventory (VMI), safety stock strategies, and slow-moving/obsolete (SLOB) risk mitigation.
• Track inventory accuracy and partner with warehouse teams to manage cycle counts and reconciliation.

Performance Analysis & Reporting

• Track KPIs including OTD (on time delivery), cycle times, customs clearing time, backlog aging, inventory turns, logistic cost per unit, and service levels.
• Provide weekly, monthly, and quarterly operational reports to customers and internal leadership.
• Use data analytics to identify bottlenecks, forecast risks, and drive continuous improvement initiatives.

Cross-Functional Collaboration

• Work closely with procurement, planning, Service team, Sales team, and warehouse operations to ensure seamless execution.
• Partner with quality teams to resolve logistics‐related defects, packaging issues, and handling damage.

Job Requirements:

• Experience managing semiconductor equipment, wafers, die, or critical parts logistics.
• Familiarity with 3PL/4PL operations within Asia, particularly Taiwan, Japan, Singapore, and Malaysia.
• Knowledge of lean principles, continuous improvement, or supply chain optimization techniques.
• Ability to work in fast-paced, time-sensitive environments with complex technical products.
• Experience supporting Semiconductor customers major fabs.
• Travel as needed.

Education & Experience:

• Bachelor’s degree in Supply Chain Management, Logistics, Business, Industrial Engineering, or related field.
• 3–7 years of logistics, supply chain, or account management experience—preferably in semiconductor or high‐tech manufacturing.
• Strong knowledge of international logistics, customs clearance, and global trade regulations.
• Experience with ERP
• Excellent communication, client relationship, and negotiation skills.
• Strong analytical abilities with proficiency in Excel, Power BI, or similar tools.