Summary Are you an experienced IT leader passionate about driving operational excellence in mission-critical environments? We are seeking a highly skilled Operations Manager to lead and oversee enterprise IT operations supporting Federal Government and Department of Defense (DoD) missions. ** This position is contingent upon contract award ** Responsibilities * Lead the day-to-day management and strategic direction of enterprise IT operations and service delivery activities. * Oversee implementation and execution of Information Technology Service Management (ITSM) best practices to ensure efficient and effective service delivery. * Manage operational performance across infrastructure, systems administration, networks, cybersecurity, and customer support functions. * Establish operational objectives, priorities, and performance metrics aligned with customer and organizational goals. * Direct technical teams responsible for maintaining secure, reliable, and compliant IT environments. * Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives. * Develop and implement operational policies, procedures, and governance processes. * Coordinate resources across multiple functional areas to support mission requirements and program objectives. * Ensure compliance with DoD cybersecurity requirements, RMF standards, information assurance policies, and applicable regulations. * Analyze operational risks and develop mitigation strategies to ensure continuity of operations. * Provide leadership in incident management, escalation resolution, and operational decision-making. * Other duties as assigned Qualifications * Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Engineering, or related field preferred. * Minimum ten (10) years of demonstrated experience in IT Operations utilizing IT Service Management (ITSM) best practices within a Federal Government environment, preferably within the Department of Defense. * Minimum ten (10) years of demonstrated experience in a senior IT management role supporting Federal Government or DoD customers. * Demonstrated experience leading technical operations teams supporting enterprise-scale environments. * Current DoD 8570.01-M IAM Level II certification required. * Active TS clearance. * Successfully pass background and drug screening Knowledge, Skills and Abilities: * Advanced knowledge of enterprise IT infrastructure, networking, cybersecurity, and systems engineering principles. * Strong leadership and people management capabilities. * Ability to provide technical oversight across multiple complex projects simultaneously. * Strong understanding of information assurance and cybersecurity frameworks. * Excellent analytical, organizational, and problem-solving skills. Estimated Salary/Wage USD $123,594.56/Yr.