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Scale Jobs in Washington (NOW HIRING)

Scale AI, Inc.

Deployment Strategist

Washington, DC · On-site

Scale is building AI for the world's most consequential decisions. In the Intelligence Community, that means deploying Agentic AI into the workflows that power overhead intelligence, geospatial ...

Scale AI, Inc.

Head of Global Policy

Washington, DC · On-site

At Scale, we believe that AI will dramatically improve the world, and our mission is to accelerate the development of AI. As Scale continues to grow its Government Relations function, we are looking ...

Scale AI, Inc.

Principal Architect

Washington, DC · On-site

Represent Scale AI in high-stakes negotiations and strategic discussions with senior external partners, demonstrating strong technical competence and credibility. * Strategic Planning & Communication:

Scale AI, Inc.

Proposals Manager

Washington, DC · On-site

Scale is a rapidly growing, venture-backed startup that is changing the way organizations around the world build AI applications. We are looking for a highly driven and operationally focused ...

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How much do scale jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for scale in Washington is $20.16, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.31 per hour, depending on experience, location, and employer.

What is the difference between Scale vs Data Analyst?

AspectScaleData Analyst
Required CredentialsTypically requires a degree in business, finance, or related fields; certifications like CFA or CPA are commonUsually requires a degree in statistics, mathematics, or computer science; certifications like CAP or Microsoft Data Analyst are beneficial
Work EnvironmentOften in corporate or financial settings, focusing on large-scale business operationsPrimarily in offices, working with data sets, spreadsheets, and analytics tools
Employer & Industry UsageUsed by financial institutions, consulting firms, and large corporations for strategic planningUsed across industries including finance, marketing, healthcare, and tech for data-driven decision making

While both roles involve analysis, Scale focuses on large-scale business or financial operations, whereas Data Analysts concentrate on interpreting data to inform decisions. Understanding these differences helps in choosing the right career path or job search focus.

What is a scale?

Scale jobs typically refer to roles involved in scaling a business, project, or system to handle increased growth, demand, or complexity. These positions often focus on optimizing processes, expanding infrastructure, and ensuring that operations can efficiently support larger volumes. Common scale roles exist in technology (like scaling software systems), operations, and startups aiming for rapid growth. Professionals in these jobs are skilled at problem-solving, automation, and strategic planning to ensure seamless expansion.

What are the key skills and qualifications needed to thrive as a scale operator?

To thrive as a Scale Operator, you need attention to detail, basic math skills, and familiarity with weight measurement, often supported by a high school diploma or equivalent. Proficiency in operating digital and manual scales, as well as using inventory and logistics management software, is typically required. Strong organizational skills, accuracy, and effective communication make someone stand out in this position. These skills ensure precise measurements, regulatory compliance, and smooth workflow in shipping, manufacturing, or logistics environments.

What are the most common challenges faced by professionals working in scale-up operations, and how can they be addressed?

Professionals in scale-up operations often encounter challenges such as managing rapid growth, optimizing processes for increased volume, and maintaining quality while scaling. Balancing the need for agility with the implementation of more structured workflows is also a common hurdle. Successful scale-up teams address these challenges by prioritizing clear communication, leveraging data-driven decision-making, and fostering a culture of continuous improvement. Collaboration across departments—such as engineering, production, and quality assurance—is essential to ensure smooth transitions and sustained growth.
What are popular job titles related to Scale jobs in Washington? For Scale jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Scale jobs in Washington look for? The top searched job categories for Scale jobs in Washington are:
What cities in Washington are hiring for Scale jobs? Cities in Washington with the most Scale job openings:
Scale jobs near you
Infographic showing various Scale job openings in Washington as of August 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $41,942 per year, or $20.2 per hour.

Senior Customer Success Manager (Scale Business)

Saviynt

Washington, DC

$200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Saviynt\'s AI-powered identity platform manages and governs human and non-human access to all of an organization\'s applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.


The Senior Customer Success Manager (Scale) will manage customer loyalty and adoption of Saviynt’s innovative products and services for our Scale business segment, overseeing a portfolio of 35–38 accounts with annual recurring revenue (ARR) below $200k per account. Using our customers’ business objectives and priorities as the foundation, the Sr. CSM will be responsible for driving value-based outcomes at scale by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the Sr. CSM will coordinate routine health checks and programmatic remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt’s business — all tied to a customer who is eager to recommend Saviynt to others.

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WHAT YOU WILL BE DOING

  • Portfolio Management: Serve as the primary point of contact for a dedicated portfolio of 35–38 Scaled accounts (under $200k ARR) post-implementation, successfully balancing 1-to-many programmatic initiatives with targeted high-impact 1-to-1 engagements.

  • Retention & Renewal: Manage the subscription renewal pipeline for your assigned portfolio and maintain close cognizance of customer health in order to proactively eliminate barriers to adoption and value.

  • Sales Collaboration: Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.

  • Account Expansion: Develop deep, trusting relationships with customer key personnel and larger teams to efficiently seek and develop up-sell / cross-sell opportunities across a high-velocity account base.

  • Cross-Functional Coordination: Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion.

  • Data-Driven Insights: Monitor and identify product utilization trends across your portfolio, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies.

  • Partner Alignment: Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption.

  • Scaled Enablement: Plan and deliver education for customers on new features and releases, leveraging webinars, automated campaigns, and digital enablement channels to effectively reach your full portfolio.

  • Customer Advocacy: Act as the voice of the Scale customer segment and collect feedback to drive continuous improvement across all areas including product.


WHAT YOU BRING
  • Education: Bachelor\'s degree in computer science, engineering, or a related field.
  • Domain Expertise: Knowledge and experience in Identity and Access Management (IAM) is valuable; a cybersecurity and/or compliance background is also very valuable.
  • Technical Savvy: Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
  • Communication: History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions
  • Experience: 12+ years of experience in customer-facing roles including customer success management, account management, or Professional Services for complex software implementations. Proven experience managing a high-velocity, scale portfolio (30+ accounts) in the sub-$200k ARR segment is highly preferred.
  • Drive: Tenacious desire to see customers succeed and thrive.
  • SaaS Background: Previous experience within a fast-paced, growing SaaS organization.
  • Relationship Management: Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes at scale.
  • Mindset: Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective across a high volume of accounts.
  • Execution: Experience in process improvement, decision-making, planning, analysis, and service excellence.
  • Availability: Available to customers via Zoom during North America (Pacific) hours.


Benefits
  • Medical, Dental, Vision, Life Insurance
  • 401K
  • Unlimited PTO
  • Sick Time
  • Holiday Parties
  • Daily Catered Lunches
  • Employee Recognition Programs
  • Team Socials


\\n$165,000 - $195,000 a year\\n

You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.


If required for this role, you will:

- Complete security & privacy literacy and awareness training during onboarding and annually thereafter

- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):


\t\t> Data Classification, Retention & Handling Policy

\t\t> Incident Response Policy/Procedures

\t\t> Business Continuity/Disaster Recovery Policy/Procedures

\t\t> Mobile Device Policy

\t\t> Account Management Policy

\t\t> Access Control Policy

\t\t> Personnel Security Policy

\t\t> Privacy Policy


Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you\'re resilient and enjoy working in a dynamic environment you belong with us!


Saviynt is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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