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Sbc information

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$40.5K

$105.1K

$205.5K

How much do sbc jobs pay per year?

As of Aug 17, 2026, the average yearly pay for sbc in the United States is $105,144.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $142,500.00 per year, depending on experience, location, and employer.

What challenges do SBC engineers face when integrating hardware and software components?

SBC engineers often encounter challenges such as ensuring compatibility between diverse hardware peripherals and the operating system, managing limited system resources, and optimizing performance for specific applications. Debugging issues that arise from hardware-software integration, such as driver problems or unexpected hardware behavior, is common. Successful SBC engineers collaborate closely with cross-functional teams, including firmware developers and hardware designers, to troubleshoot and implement effective solutions. Staying updated with the latest development tools and industry standards is also essential to address these challenges efficiently.

What is the difference between Sbc vs Cable Installer?

AspectSbcCable Installer
Required CertificationsBasic technical certifications, such as CompTIA A+ or similarOften requires specific manufacturer certifications or training
Work EnvironmentIndoor and outdoor, working with telecom equipment and infrastructurePrimarily outdoor, installing and repairing cable lines
Industry UsageTelecommunications, broadband servicesCable TV, internet service providers
Common Search IntentComparing roles in telecom infrastructureInstalling and maintaining cable systems

Both Sbc and Cable Installer roles involve working with telecommunications infrastructure, but Sbc typically refers to a broader technical or support role, while Cable Installer focuses specifically on installing cable lines. Understanding these differences helps job seekers find the right position in the telecom and cable industries.

What skills and qualifications are needed to thrive as an SBC engineer?

To thrive as an SBC Engineer, you need a solid background in computer engineering, embedded systems, and programming languages such as C/C++ or Python, typically supported by a relevant degree. Familiarity with hardware platforms like Raspberry Pi or BeagleBone, experience with Linux OS, and knowledge of PCB design tools and debugging equipment are crucial. Strong problem-solving abilities, attention to detail, and effective communication help in collaborating with teams and troubleshooting complex issues. These skills ensure reliable development, integration, and maintenance of SBC-based solutions for various applications.

What is an SBC?

Session Border Controllers (SBCs) are network devices or software applications used in Voice over IP (VoIP) networks to manage and secure the signaling and media streams involved in setting up, conducting, and tearing down calls. SBCs protect communications by preventing unauthorized access, providing firewall functionality, enabling interoperability between different network protocols, and managing call quality. They are commonly used by service providers and enterprises to ensure secure, reliable, and high-quality voice and video communications across IP networks.
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Sbc jobs near you
Infographic showing various Sbc job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 83% Full Time, 9% Part Time, and 4% Contract. Highlights an 86% Physical, 9% Hybrid, and 5% Remote job distribution, with an average salary of $105,144 per year, or $50.5 per hour.

Network Voice Support Engineer

Long Finch Technologies

Jamaica, NY • Hybrid

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Provides day‑to‑day operational support and deep telecom expertise across SBC‑centric voice environments. Responsible for monitoring, incident triage, SBC troubleshooting, and carrier coordination in support of a hybrid contact center stack (Genesys today, Amazon Connect migration underway). Works from established runbooks, participates in incident bridges, and escalates issues appropriately

Why this role exists

To provide the day‑to‑day operational backbone for a combined telecom security and incident response program - ensuring stable operations across SBC‑centric voice environments while the contact center runs in a hybrid state (Genesys now, Amazon Connect migration underway), with disciplined incident response and change execution.

Key Responsibilities:

·       Monitor and triage telecom incidents impacting public‑facing voice platforms, including SBC health and call routing behavior

·       Investigate issues using CDRs, SBC logs, SIP traces, and vendor/carrier feedback

·       Support STIR/SHAKEN operational behaviors, including signing success/failure, exceptions, unsigned calls, and carrier rejections

·       Execute approved operational changes using defined runbooks and change windows (no ad‑hoc architecture changes)

·       Coordinate with carriers, vendors, and internal engineering/SRE teams during incidents

·       Participate in incident bridges and support escalation workflows

·       Maintain runbooks/SOPs and operational documentation/audit artifacts; contribute to post‑incident RCA documentation

Required Qualifications:

·       5–7+ years of VoIP/telecom operations experience in enterprise environments

·       Strong experience supporting SBC‑based voice services, including SIP call flows, routing, and log analysis (CDR/SBC/SIP/session logs)

·       Experience with incident management processes (ITSM/ticketing, escalations, documentation)

·       Working familiarity with contact center call flows and platforms (Genesys and/or Amazon Connect

Preferred Qualifications:

·       Experience in BFS or regulated industries with strict change/audit requirements

·       Ribbon SBC familiarity (preferred) and/or exposure to PSX‑style routing/policy constructs

·       Familiarity with STIR/SHAKEN failure modes and operational monitoring patterns

·       Experience supporting hybrid contact center environments during migrations (on‑prem to cloud)

·       Experience acting as a telecom architect or L3 support

·       Exposure to enterprise monitoring and observability tools

  • Experience working in BFS Sector

Apply